I nedd help. I can not pay my appointment

[franmagall 0]

I have not been able to pay for my interview, because the account does not load the fields for credit card, when I choose the option that the consulate has asked me for appointment, I returned to the applicant's details page, the same when I try to make payment by phone, the system ask me credit card's data, I advanced until when I enter the date expires of the credit card, and the system says that the date entered is not valid, but my date is correct

I'm desperate, someone had this problem and you got help? Please I need your help. Thanks and blessings

[RICARDO4EVA2 199]

Relax...no need to be desperate. The payment portal may be down.... Check back later/tomorrow.

[nickbits 43]

some things to try:

put leading 0 in front of the month

try 4 digit year

try 2 digit year

some sites are picky.. or the system could be down

if the options are drop down lists, then obviously that isn't going to help

[jingo 38]

Call your credit card company, make sure there is no limit or block on your card. Ask them to authorize it.

If it still doesn't work, maybe your partner can give you their details.

[ELB 0]

I have had the same EXACT problem with them. There is no way to pay over the telephone. You can pay at a bank, Im not sure which one, but you can call and ask. (Although they rarely know the answers.) However, when there are open appointments via the stupid CSC Visa Information Service, you can pay as you're making an appointment online. I think that is the best way to go. Have you been able to get an appointment via the online system?

[arboleda 0]

same thing happend to me. i call the embassy and they told me there`s a problem with the new system on line. my fiance have 2 kids they advise me to delete the kids from her applicaton form and open independent form and make 3 different payments i deleted the kids open new accounts and work just fine her appt is nov 9 they had appoiments for oct 26 but i decide it to wait just to make sure we got all the documents . good luck . with your appt

[ELB 0]

Thanks for the info. Which number did you call?

[arboleda 0]

01159342323570 this is the number from the enbassy in guayaquil i shoot an email on thurday and they call me today. i told them i fix my problem but there is a lot of people with this situation the supervisor told me it was a problem with their system.and the way to fix it is open different account for each person if i were you i would open other account it will keep the same info and the same bar code that what my fiance didi and if your fiance have kid open different account the interview date wll be different but she can take the kid or kids to the first interview.my fiance had a friend with the same problem and she did it this way and got the interview for the 26 of actober .

[ELB 0]

Great, thank you SO SO SO much for this information. I will call them tomorrow. Did the embassy give you a date or did you find one in the system?

[arboleda 0]

do you fix your problem or not?

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[ELB 0]

Yes! I called the embassy in Guayaquil and they told me about the issue. Thank you SO MUCH for posting that here. If you hadn't told me, I probably NEVER would have found out. You're a lifesaver!