where's my file?

[PetiteYellow 2]

its been a month since my CC, but US embassy jakarta still haven't received my file. My CC is June 9, and I got an email from NVC on June 29 for the interview date. I want to reschedule it. So my husband sent an email last week to US Embassy, but got a reply that said that they haven't received my file. I try to call them today, but they said they still haven't received my file. Is it normal? what should I do? should I call NVC to ask?

Edited July 12, 2011 by PetiteYellow

[muñequita y osito 2]

its been a month since my CC, but US embassy jakarta still haven't received my file. My CC is June 9, and I got an email from NVC on June 29 for the interview date. I want to reschedule it. So my husband sent an email last week to US Embassy, but got a reply that said that they haven't received my file. I try to call them today, but they said they still haven't received my file. Is it normal? what should I do? should I call NVC to ask?

Call the Visa Specialist office. They know exactly where the file is. 202-663-1225. As soon as the recording comes on, press 1 then 0 and wait for the operator.

[britishspouse 1]

its been a month since my CC, but US embassy jakarta still haven't received my file. My CC is June 9, and I got an email from NVC on June 29 for the interview date. I want to reschedule it. So my husband sent an email last week to US Embassy, but got a reply that said that they haven't received my file. I try to call them today, but they said they still haven't received my file. Is it normal? what should I do? should I call NVC to ask?

I had CC the same date you did, and had my interview scheduled for july 29th

Anyway... i checked DHL tracking info and my file left NVC on the 11th and arrived at London embassy on the 13th. I emailed london to request an earlier date but they said they didnt have my file yet. I queried this and said well " it shows my file has been signed for at the embassy, so surely it is there somewhere?" . after this, they assigned me a new interview date, the 25th, so only 4 days sooner but hey every little counts

So you could try check the DHL log to see if it is there or not. chances are it is but just hasnt been put in the system yet, often this is done 2 weeks before interview, only you request it sooner.

Edited July 12, 2011 by britishspouse

[Darnell 8,478]

Call the Visa Specialist office. They know exactly where the file is. 202-663-1225. As soon as the recording comes on, press 1 then 0 and wait for the operator.

This is also the Department of State Hotline, they know everything about the casefile once it leaves NVC.

Have the USCitizen petitioner call every few days, you are seeking 'casefile opened' timetick -

ONCE THE CASEFILE IS OPENED, then the IV Unit in Jakarta knows about the casefile, is possible to reschedule, only past that timetick occuring.

[PetiteYellow 2]

Call the Visa Specialist office. They know exactly where the file is. 202-663-1225. As soon as the recording comes on, press 1 then 0 and wait for the operator.

wow, thanks alot for the info.. I'll try it ASAP.

[PetiteYellow 2]

I had CC the same date you did, and had my interview scheduled for july 29th

Anyway... i checked DHL tracking info and my file left NVC on the 11th and arrived at London embassy on the 13th. I emailed london to request an earlier date but they said they didnt have my file yet. I queried this and said well " it shows my file has been signed for at the embassy, so surely it is there somewhere?" . after this, they assigned me a new interview date, the 25th, so only 4 days sooner but hey every little counts

So you could try check the DHL log to see if it is there or not. chances are it is but just hasnt been put in the system yet, often this is done 2 weeks before interview, only you request it sooner.

I already check the DHL. It said the package was sent on June 10 and arrived at US embassy Jakarta on June 14. But the consular officer on the phone seems harsh and rude and she don't want to listen more words from me. Keep saying, 'HAVEN'T RECEIVED THE FILE!'

[PetiteYellow 2]

This is also the Department of State Hotline, they know everything about the casefile once it leaves NVC.

Have the USCitizen petitioner call every few days, you are seeking 'casefile opened' timetick -

ONCE THE CASEFILE IS OPENED, then the IV Unit in Jakarta knows about the casefile, is possible to reschedule, only past that timetick occuring.

I will ask my husband to call them. Should he told them the story, that we want to reschedule interview date but the embassy keep saying that they haven't received my file. Or simply asking where the file now? thanks before

[Darnell 8,478]

Once DoS Hotline reports 'Casefile Opened'

then

You can reschedule with Jakarta IV unit.

[Darnell 8,478]

what news from DoS Hotline ?

[PetiteYellow 2]

what news from DoS Hotline ?

My husband call them a few minutes ago, but it closed. I guess we try to call them again tomorrow morning.