Tracking case status on the USCIS website

[K & S 0]

Hi, should I be concerned that the USCIS website gives me the same message when I put in my case number - •Your case can not be found at this time in My Case Status. Please check your receipt number and try again. If you need further assistance, please call the National Customer Service Center at 1.800.375.5283.

I've been in about one month, and have received my NOA1 in the mail, but I never get any info from the tracking site. I'm inclined to beleive they just don't update it often. Thanks

[Otto 83]

It isn't that unusual - assuming you are using the receipt number correctly.

If you're concerned, I'd suggest calling the number just to be sure the receipt number is correct - if so, it'll get updated online (eventually).

[miss191209 1]

we had the same issue for about 3 months..then it was updated on the website and we had initial review...

if u havent called them yet..make a call and speak to an operator so u know that they have ur case and there is no missing paper...then just wait...if u did call them and they told u that they have all the papers they need , then u must know that their website isnt updated and that u should be in initial review statut...

speaking for myself, we were approved more then a month a ago and in the website it still shows initial review..but nothing to worry about

good luck