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Robert and Amy

Trouble signing in to USCIS case status

By Robert and Amy in K-1 Fiance(e) Visa Process & Procedures

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Robert and Amy Contributor

Robert and Amy   1

Posted
Filed: K-1 Visa Country: Philippines
 Timeline
Posted

Is anybody else having trouble signing into your account? All the aprovals and I cant even check mine :-( to see if touched. I can check my case status with the wac number but when I sign in I get the following error message

Sign-in to My Account

Validation Error(s)

You must correct the following error(s) before proceeding:

•Login failed. Your User ID and/or Password are invalid.

•Multiple duplicate SRs already exist for the customer

I even changed my password but no luck with the sign in

Angeli Rising Star

Angeli   5

Posted
Filed: Citizen (apr) Timeline
Posted

Your petition might have already been approved! I knew somebody here who is a K1 June filer who just got her noa2 today.

About the problem with your account, I've never experienced that nor new someone who has the same issue. Maybe you should try creating a new account. If that doesn't help, then consider calling the USCIS customer service line.

Robert and Amy Contributor

Robert and Amy   1

Posted
Filed: K-1 Visa Country: Philippines
 Timeline
  • Author
Posted

Thanks for the responce. I did some reading on old VS post and the way to solve the problem is to create a new account with a new email address. I did this and it is working all is good again. Did not get approved yet but am confident that will in a few days :-)

marriedtomrg Proficient

marriedtomrg   141

Posted
Filed: Citizen (apr) Country: Philippines
 Timeline
Posted

Also your password expires after 90 days...they usually e-mail you when it is about to expire.

Thanks for the responce. I did some reading on old VS post and the way to solve the problem is to create a new account with a new email address. I did this and it is working all is good again. Did not get approved yet but am confident that will in a few days :-)

Be smart, have a plan, and hang on to the people you love. - Chris Gardner

 

N-400 Timeline

02-23-2018: Sent N-400 Application online

02-23-2018: Date on NOA, retrieved from online account

02-23-2018: Date on Biometrics Appointment Letter (Biometrics Appointment at Jacksonville ASC on March 13, 10:00 a.m.)

03-08-2018: Biometrics complete

04-05-2018: Case status updated - Interview Scheduled on May 10, 2018, 10:15 a.m. :D

05-10-2018: Citizenship Interview - Passed English and Civics Tests, Recommended for Approval! :D 

06-19-2018: Received email and text notification: Naturalization Ceremony Scheduled; waited for letter to be uploaded on online account - it has been set on Wednesday, July 25, 3:00 p.m.

07-25-2018: I am now a U.S. Citizen!

 

K3-K4 Journey.txt

Angeli Rising Star

Angeli   5

Posted
Filed: Citizen (apr) Timeline
Posted

Thanks for the responce. I did some reading on old VS post and the way to solve the problem is to create a new account with a new email address. I did this and it is working all is good again. Did not get approved yet but am confident that will in a few days :-)

You're welcome. I'm glad it's working properly now. Hope you'll get approved soon. Still waiting on mine :)

Oh and yes, you have to renew your password when the website asks you to.

 
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