HELP electronic processing confusion

[zenaxe 22]

By what they have RFE'd you for, they received your documents email, BUT have not approved you for EP - which is why they are asking for a certified copy. I was told this might happen to me if I emailed my documents before getting the official approval. So, looks like your EP is not yet approved. Sorry.

No I saw Jewell's posting which showed the 'thank you for your interest in processing via ep etc' and that the emails were updated etc. That is the confirmaiton of EP. They're good to go...but the other emails are a bit odd...looks like an RFE checklist but may not be.

[zenaxe 22]

YOU SHOULD SEE the one going on here at home complete with ...This whole day was a loss trying to understand what they are doing!

You know that I joke but that I do feel for you going through this #######. I think the only advantage right now is the ability to at least resend documents really quickly in the event of them being misplaced or something. I don't know what's going there. I thought they were misplacing my documnents but they weren't. The emails were throwing me. You got some sort of check list though and those are usually the RFEs as I understand them.

I hope they straighten this out for you asap.

I guess Chicago's moving ahead of the Canucks gives you acid reflux huh?

Edited May 8, 2010 by zenaxe

[Jadenjewel 9]

You know that I joke but that I do feel for you going through this #######. I think the only advantage right now is the ability to at least resend documents really quickly in the event of them being misplaced or something. I don't know what's going there. I thought they were misplacing my documnents but they weren't. The emails were throwing me. You got some sort of check list though and those are usually the RFEs as I understand them.

I hope they straighten this out for you asap.

I guess Chicago's moving ahead of the Canucks gives you acid reflux huh?

HI,

Thanks, humor helps through this process or we wouldn't handle it.

Well it goes like this: after talking to management,

1. The initial acknowledgment and acceptance of OPTING IN was not noticed. :oops:So hence the RFE's asking for original documents. Being able to give the dates of receipt for all emails helped them sort this out and realize their error.

2. All the emails were in error as they do have all documents and supplemental OPTIN acknowledgments and acceptance were sent to us yesterday. On Monday we should call to get the correct status of our case and HOPEFULLY the case will be complete.

3. He said they are BACK LOGGED and are still working out problems.

So for everyone going through EP my advice is if something doesn't seem right CALL THEM REPEATEDLY. They do keep a log of phone calls and your conversations, which makes it easier to sort the problem this way. They seem to pay more attention if you give the dates of emails and the content. A response for OPTIN doesn't take long, 2-5 days usually. Case complete after receiving your documents usually 10 days maximum with no RFE's.

:guides:Wait till you have OPT-IN approval before sending documents. If you send them prematurely they think you are filing with a paper trail and THAT WILL SLOW THINGS DOWN. Yes they'll catch up but it will create confusion. The reason we have had a problem is due to good old human error and the back log. Hopefully things will speed up.

As far as the Canuck's go.... had trouble watching the rest of the game I felt nauseous<_<.

Keep smiling everybody.... there is an end in sight!