ATM machines in Russia

[chili74 0]

Happy New Year everyone.

My daughter has a Visa Plus ATM card for use in Russia. She has been accessing the account with no problems for a year and a half. Recently the ATM machine (at VTB Bank) she uses broke, so she has been using other machines with no success. The website for Visa Plus ATM locations in Russia is clearly out of date as it does not list the one she was using successfully.

To those of you who are in Russia (Moscow area) or recentlly were there, are there any issues? Can you recommend somewhere that works? Our only other guess is that the card's strip is defective.

Thanks!

[payxibka 10,044]

Happy New Year everyone.

My daughter has a Visa Plus ATM card for use in Russia. She has been accessing the account with no problems for a year and a half. Recently the ATM machine (at VTB Bank) she uses broke, so she has been using other machines with no success. The website for Visa Plus ATM locations in Russia is clearly out of date as it does not list the one she was using successfully.

To those of you who are in Russia (Moscow area) or recentlly were there, are there any issues? Can you recommend somewhere that works? Our only other guess is that the card's strip is defective.

Thanks!

have you called the bank (card issuer) to see if it has placed a security "hold" on the card?

[chili74 0]

Thank you. Yes, I have and they see no attempts to use it since last succesful time and nothing like a "hold" or anything.

Edited January 7, 2009 by chili74

[mox 298]

Yeah, the most common cause would be a security hold. Any time I've ever gone to RU, I call the bank beforehand and tell them the dates I'll be traveling and what cities.

Does it ask her to enter her PIN? Usually if it's a defective card, you won't even get the PIN prompt, or at least that's my experience here.

[chili74 0]

At this point, I think we will just cancel it and order another.

[chili74 0]

Just to conclude, a working ATM has been found.