Thank you so much for taking the time to reply! We'll include a letter as you suggest. It seems like we're doing everything we can. All we can do is hope now.
Hello, everything is on a case by case basis, so one thing that is true for one person may not apply to another. That said, I heard people had to wait a little longer because they did not include the most recent tax transcript. However, if you cannot access your returns for a legitimate reason, you can write a letter explaining your situation, and attach the 1040s to that letter. The consulate considers those letters in their assessments. I hope this is helpful.
To add: Just Google "consulate explanation letter" and you can find templates. Here's one I found for the Canadian consulate, you can just sub with your relevant information (e.g. replace ICU with case number, etc.).
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