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Blanca&Ivan

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Posts posted by Blanca&Ivan

  1. 5 minutes ago, London88 said:

    In the same situation here too. 

     

    Applied in June and still no word on biometrics. 

     

    I've now raised 3 tickets chasing for an update, and not received any update whatsoever, particularly frustrating as I have a job offer that I'm probably going to lose due to the delay.  

     

    I spoke to a Tier 2 agent yesterday and they told me that currently there is nothing that can be done but keep raising tickets every 30 days. Whereas previously Tier 2 agents could schedule or fast-track appointments, currently all they are able to do is send update requests to the national benefits center on our behalf. 

     

    Unfortunately all we can do is sit and wait....

     

    Wishing everyone luck!

    How where you able to communicate with the Tier 2 agents? I am in the same exact situation, since June and no answer. 
    Thank you

  2. On 11/12/2020 at 8:01 PM, optimistic23 said:

    I was told I would get a call from Tier 2 agent within 7 days but never received any call so i called them & was told my service request will take 30 days and still 10 days to go and have to wait.that was the end of the call.

    Then an hour later i received an email for biometric appointment notice. 
     

    FYI, my expedite request for EAD was denied back in August so i kinda gave up so it was great to see some movement after 6 months.

     

    Good luck and keep the faith!

    Hello! I'm in the same situation. They received my application for AOS in June and I still wait for my appointment for biometrics and my 1-131 was already out of normal processing time and sent a case query, however I had no answer. How did you communicate with a second-level agent? Any advice I can give me will help me a lot. Thank you

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