zephyrblau

finally good news. my Senator's inquiry got the attention of USCIS. They confirmed that there was an issue with Kanya's original biometrics photo and sent an RFE for a new set of passport style photos. We submitted those and her green card was received several days later. She landed safely in BKK yesterday and is already on her way to her home town and will see her sister shortly.

I wasn't sure where to post this or how to properly search the forums for a potential similar thread. my bride is very close to her family and the sibling she's closest to is quite ill. her I-485 was approved 12/01/2023 and the letter states that if her green card has not arrived within 90 days to call NBC. on or about March 1 I called and said "green card" to the automated phone software. this software is only programmed to respond to the phrase "green card" by ASSuming that the caller wants a replacement. I replied in the negative. asking the software for a representative returns the reply that "...if you ask for a representative again I will terminate the call". a few days later I decided to get my local representative involved. they indicate that they can intercede about problems with a federal agency. they did so and the response from NBC was to REISSUE the same letter from the prior December. this makes it look like NBC is doing something when in reality they are not. as of May 6 there is STILL no green card and my bride wants to travel to Thailand a see her family. today I contacted my representative's office again and related the current situation. further, I filed the same complaint with my U.S. senator. after plowing through the USCIS website until I'm cross eyed. I don't think she can meet the emergency travel requirements. getting medical docs translated by a recognized service in her sister's area of Thailand ain't gonna happen. thanks for any insight