BOS_LHR

I've been thinking this as I followed this thread lately, too. There's so much negativity here recently and much of it comes from obsessive phone calls with long wait times and less-than-charming operators. I don't personally understand why multiple calls per day is a good use of time, simply because knowing a status for example 6 hours sooner than you might've won't make any difference to your case processing. Obviously it's a personal decision, but I feel bad for everyone involved -- both on our end and NVC's. This isn't pleasant for anyone.
I know NVC is staffed by call center personnel who are paid to provide customer service, but they aren't government employees. I can't imagine they have rock star salaries and they probably get treated like garbage all day. Hasn't anyone on this thread worked in customer service? Even if the job tasks are easy, it's challenging dealing with people all day. It's exhausting and frustrating. They're humans and imperfect just like the rest of us. They're also not responsible for the case processing decisions (i.e., reviews and checklists) driving everyone insane. I've spoken to all the operators who have been named here and have never had a bad experience, so to see them essentially being bullied in absentia is a little unsettling. I kind of wish I'd had a bad experience at some point just so I could know where all the negative comments have come from. They're paid to do their jobs to certain expectations, yes, but I personally feel a responsibility to be a good customer to the people serving me. I've never felt someone being nasty to me was justification for being unpleasant in return, though I'm keenly aware that others will feel differently. Perhaps if folks made fewer superfluous phone calls, the operators would be less overwhelmed, their quality of life would improve, they would be happier while serving their customers, and hold times would go down.
I know VJ is an awesome place to vent and commiserate. I'm really thankful for that, and that's why I hesitated to volunteer my own unpopular opinion above. I just wanted to maybe add some perspective, because I feel things have become a bit more hostile than usual. I really wish all the best for everyone waiting here. I know the hell we've all gone through and I wouldn't wish it on anyone. I hope all of you get the news you're waiting for soon.

I plan on strongly suggesting a "no VJ during time together" policy, but that will still leave us working hours to check in here I don't want to lose a lot of evening and weekend quality time to being online, but realistically, the internet has been our lifeline and connection to each other for a long while. It might take some time to break that habit and adjust to the way-more-awesome reality of being in the same house. We'll get there, though! That's been our mantra since starting this process. And as we set out on our new path forward and deal with lingering trauma (lol... kind of!), it'll be amazing to come back here and talk to people who understand. 'Cause you guys rock

Aw, thank you! So nice of you to refer to me as a voice of reason, I was just telling my husband tonight how naive I am with this whole "why can't we all just get along" attitude
I know I'll be around for a while even after the visa process is done. After spending so much time here and bonding with people through such an emotional process, I just can't imagine either my husband or I will suddenly stop checking in. I've been transitioning between jobs, which is what's kept me mostly off the site for the past couple of weeks, but I still read every NVC post through email alerts. And once my new company isn't training me for 7+ hours per day I'll be back to my old VJ shenanigans
I'm glad to see you're almost done with NVC, congrats It's such a relief to have everything submitted, isn't it? I hope you get a speedy case complete. I bet you'll be just in time for the next round of interview scheduling!

Aw, thank you! So nice of you to refer to me as a voice of reason, I was just telling my husband tonight how naive I am with this whole "why can't we all just get along" attitude
I know I'll be around for a while even after the visa process is done. After spending so much time here and bonding with people through such an emotional process, I just can't imagine either my husband or I will suddenly stop checking in. I've been transitioning between jobs, which is what's kept me mostly off the site for the past couple of weeks, but I still read every NVC post through email alerts. And once my new company isn't training me for 7+ hours per day I'll be back to my old VJ shenanigans
I'm glad to see you're almost done with NVC, congrats It's such a relief to have everything submitted, isn't it? I hope you get a speedy case complete. I bet you'll be just in time for the next round of interview scheduling!

You bring up such a great point. I'm going to miss you on these threads. You've been our voice of reason throughout the letter writing campaigns and NVC thread. I'm so happy for you that your journey is finally ending/beginning (you know what I mean lol).

Thank you for sharing your opinion and I think you are absolutely right. In my own experience, I provably called 6 times all this time, every one that has answered the phone has been polite and nice to me. I think the whole process is hard on everyone and obsessing with calling constantly doesn't make the process any faster. I probably will be unpopular here too.

Hey guys... How about waiting for the checklists before sending in your corrections? While the NVC does make some mistakes on things that are correct, they also might miss something you think is important. You can always bring a corrected item to the interview as well if you feel strongly about it.
I think some of you are creating more work than you need to.
Also, please don't call the NVC several times a day. If you ever wonder why you have to wait on hold forever, then you may be part of the problem. Calling them will not get the item reviewed faster. It will not get you a case number faster. It will not get a case complete or an interview faster. Plus case competes and interviews also come via email. Use this time to spend time with loved ones and friends you may not see for a very long time. Remember, skype isn't the same as in person, you know this already. Hug your mom. Go out for some food and laughs with friends. Stop obsessing.

I agree with this. I've been waiting for a case number. According to the NVC Shortcuts, they suggest that I call NVC often until getting a case number. Well, I kind of disagree with them. I stopped calling NVC because it usually takes 30 days for them to issue a case number. Plus I won't be able to do anything 4-7 more days until DS-261 is ready.
However, I realize some K-3 visa filers got their case numbers on the day NVC received their cases. There are exceptions to every rule.

I've been thinking this as I followed this thread lately, too. There's so much negativity here recently and much of it comes from obsessive phone calls with long wait times and less-than-charming operators. I don't personally understand why multiple calls per day is a good use of time, simply because knowing a status for example 6 hours sooner than you might've won't make any difference to your case processing. Obviously it's a personal decision, but I feel bad for everyone involved -- both on our end and NVC's. This isn't pleasant for anyone.
I know NVC is staffed by call center personnel who are paid to provide customer service, but they aren't government employees. I can't imagine they have rock star salaries and they probably get treated like garbage all day. Hasn't anyone on this thread worked in customer service? Even if the job tasks are easy, it's challenging dealing with people all day. It's exhausting and frustrating. They're humans and imperfect just like the rest of us. They're also not responsible for the case processing decisions (i.e., reviews and checklists) driving everyone insane. I've spoken to all the operators who have been named here and have never had a bad experience, so to see them essentially being bullied in absentia is a little unsettling. I kind of wish I'd had a bad experience at some point just so I could know where all the negative comments have come from. They're paid to do their jobs to certain expectations, yes, but I personally feel a responsibility to be a good customer to the people serving me. I've never felt someone being nasty to me was justification for being unpleasant in return, though I'm keenly aware that others will feel differently. Perhaps if folks made fewer superfluous phone calls, the operators would be less overwhelmed, their quality of life would improve, they would be happier while serving their customers, and hold times would go down.
I know VJ is an awesome place to vent and commiserate. I'm really thankful for that, and that's why I hesitated to volunteer my own unpopular opinion above. I just wanted to maybe add some perspective, because I feel things have become a bit more hostile than usual. I really wish all the best for everyone waiting here. I know the hell we've all gone through and I wouldn't wish it on anyone. I hope all of you get the news you're waiting for soon.

I've been thinking this as I followed this thread lately, too. There's so much negativity here recently and much of it comes from obsessive phone calls with long wait times and less-than-charming operators. I don't personally understand why multiple calls per day is a good use of time, simply because knowing a status for example 6 hours sooner than you might've won't make any difference to your case processing. Obviously it's a personal decision, but I feel bad for everyone involved -- both on our end and NVC's. This isn't pleasant for anyone.
I know NVC is staffed by call center personnel who are paid to provide customer service, but they aren't government employees. I can't imagine they have rock star salaries and they probably get treated like garbage all day. Hasn't anyone on this thread worked in customer service? Even if the job tasks are easy, it's challenging dealing with people all day. It's exhausting and frustrating. They're humans and imperfect just like the rest of us. They're also not responsible for the case processing decisions (i.e., reviews and checklists) driving everyone insane. I've spoken to all the operators who have been named here and have never had a bad experience, so to see them essentially being bullied in absentia is a little unsettling. I kind of wish I'd had a bad experience at some point just so I could know where all the negative comments have come from. They're paid to do their jobs to certain expectations, yes, but I personally feel a responsibility to be a good customer to the people serving me. I've never felt someone being nasty to me was justification for being unpleasant in return, though I'm keenly aware that others will feel differently. Perhaps if folks made fewer superfluous phone calls, the operators would be less overwhelmed, their quality of life would improve, they would be happier while serving their customers, and hold times would go down.
I know VJ is an awesome place to vent and commiserate. I'm really thankful for that, and that's why I hesitated to volunteer my own unpopular opinion above. I just wanted to maybe add some perspective, because I feel things have become a bit more hostile than usual. I really wish all the best for everyone waiting here. I know the hell we've all gone through and I wouldn't wish it on anyone. I hope all of you get the news you're waiting for soon.

I've been thinking this as I followed this thread lately, too. There's so much negativity here recently and much of it comes from obsessive phone calls with long wait times and less-than-charming operators. I don't personally understand why multiple calls per day is a good use of time, simply because knowing a status for example 6 hours sooner than you might've won't make any difference to your case processing. Obviously it's a personal decision, but I feel bad for everyone involved -- both on our end and NVC's. This isn't pleasant for anyone.
I know NVC is staffed by call center personnel who are paid to provide customer service, but they aren't government employees. I can't imagine they have rock star salaries and they probably get treated like garbage all day. Hasn't anyone on this thread worked in customer service? Even if the job tasks are easy, it's challenging dealing with people all day. It's exhausting and frustrating. They're humans and imperfect just like the rest of us. They're also not responsible for the case processing decisions (i.e., reviews and checklists) driving everyone insane. I've spoken to all the operators who have been named here and have never had a bad experience, so to see them essentially being bullied in absentia is a little unsettling. I kind of wish I'd had a bad experience at some point just so I could know where all the negative comments have come from. They're paid to do their jobs to certain expectations, yes, but I personally feel a responsibility to be a good customer to the people serving me. I've never felt someone being nasty to me was justification for being unpleasant in return, though I'm keenly aware that others will feel differently. Perhaps if folks made fewer superfluous phone calls, the operators would be less overwhelmed, their quality of life would improve, they would be happier while serving their customers, and hold times would go down.
I know VJ is an awesome place to vent and commiserate. I'm really thankful for that, and that's why I hesitated to volunteer my own unpopular opinion above. I just wanted to maybe add some perspective, because I feel things have become a bit more hostile than usual. I really wish all the best for everyone waiting here. I know the hell we've all gone through and I wouldn't wish it on anyone. I hope all of you get the news you're waiting for soon.

I've been thinking this as I followed this thread lately, too. There's so much negativity here recently and much of it comes from obsessive phone calls with long wait times and less-than-charming operators. I don't personally understand why multiple calls per day is a good use of time, simply because knowing a status for example 6 hours sooner than you might've won't make any difference to your case processing. Obviously it's a personal decision, but I feel bad for everyone involved -- both on our end and NVC's. This isn't pleasant for anyone.
I know NVC is staffed by call center personnel who are paid to provide customer service, but they aren't government employees. I can't imagine they have rock star salaries and they probably get treated like garbage all day. Hasn't anyone on this thread worked in customer service? Even if the job tasks are easy, it's challenging dealing with people all day. It's exhausting and frustrating. They're humans and imperfect just like the rest of us. They're also not responsible for the case processing decisions (i.e., reviews and checklists) driving everyone insane. I've spoken to all the operators who have been named here and have never had a bad experience, so to see them essentially being bullied in absentia is a little unsettling. I kind of wish I'd had a bad experience at some point just so I could know where all the negative comments have come from. They're paid to do their jobs to certain expectations, yes, but I personally feel a responsibility to be a good customer to the people serving me. I've never felt someone being nasty to me was justification for being unpleasant in return, though I'm keenly aware that others will feel differently. Perhaps if folks made fewer superfluous phone calls, the operators would be less overwhelmed, their quality of life would improve, they would be happier while serving their customers, and hold times would go down.
I know VJ is an awesome place to vent and commiserate. I'm really thankful for that, and that's why I hesitated to volunteer my own unpopular opinion above. I just wanted to maybe add some perspective, because I feel things have become a bit more hostile than usual. I really wish all the best for everyone waiting here. I know the hell we've all gone through and I wouldn't wish it on anyone. I hope all of you get the news you're waiting for soon.

I've been thinking this as I followed this thread lately, too. There's so much negativity here recently and much of it comes from obsessive phone calls with long wait times and less-than-charming operators. I don't personally understand why multiple calls per day is a good use of time, simply because knowing a status for example 6 hours sooner than you might've won't make any difference to your case processing. Obviously it's a personal decision, but I feel bad for everyone involved -- both on our end and NVC's. This isn't pleasant for anyone.
I know NVC is staffed by call center personnel who are paid to provide customer service, but they aren't government employees. I can't imagine they have rock star salaries and they probably get treated like garbage all day. Hasn't anyone on this thread worked in customer service? Even if the job tasks are easy, it's challenging dealing with people all day. It's exhausting and frustrating. They're humans and imperfect just like the rest of us. They're also not responsible for the case processing decisions (i.e., reviews and checklists) driving everyone insane. I've spoken to all the operators who have been named here and have never had a bad experience, so to see them essentially being bullied in absentia is a little unsettling. I kind of wish I'd had a bad experience at some point just so I could know where all the negative comments have come from. They're paid to do their jobs to certain expectations, yes, but I personally feel a responsibility to be a good customer to the people serving me. I've never felt someone being nasty to me was justification for being unpleasant in return, though I'm keenly aware that others will feel differently. Perhaps if folks made fewer superfluous phone calls, the operators would be less overwhelmed, their quality of life would improve, they would be happier while serving their customers, and hold times would go down.
I know VJ is an awesome place to vent and commiserate. I'm really thankful for that, and that's why I hesitated to volunteer my own unpopular opinion above. I just wanted to maybe add some perspective, because I feel things have become a bit more hostile than usual. I really wish all the best for everyone waiting here. I know the hell we've all gone through and I wouldn't wish it on anyone. I hope all of you get the news you're waiting for soon.

I've been thinking this as I followed this thread lately, too. There's so much negativity here recently and much of it comes from obsessive phone calls with long wait times and less-than-charming operators. I don't personally understand why multiple calls per day is a good use of time, simply because knowing a status for example 6 hours sooner than you might've won't make any difference to your case processing. Obviously it's a personal decision, but I feel bad for everyone involved -- both on our end and NVC's. This isn't pleasant for anyone.
I know NVC is staffed by call center personnel who are paid to provide customer service, but they aren't government employees. I can't imagine they have rock star salaries and they probably get treated like garbage all day. Hasn't anyone on this thread worked in customer service? Even if the job tasks are easy, it's challenging dealing with people all day. It's exhausting and frustrating. They're humans and imperfect just like the rest of us. They're also not responsible for the case processing decisions (i.e., reviews and checklists) driving everyone insane. I've spoken to all the operators who have been named here and have never had a bad experience, so to see them essentially being bullied in absentia is a little unsettling. I kind of wish I'd had a bad experience at some point just so I could know where all the negative comments have come from. They're paid to do their jobs to certain expectations, yes, but I personally feel a responsibility to be a good customer to the people serving me. I've never felt someone being nasty to me was justification for being unpleasant in return, though I'm keenly aware that others will feel differently. Perhaps if folks made fewer superfluous phone calls, the operators would be less overwhelmed, their quality of life would improve, they would be happier while serving their customers, and hold times would go down.
I know VJ is an awesome place to vent and commiserate. I'm really thankful for that, and that's why I hesitated to volunteer my own unpopular opinion above. I just wanted to maybe add some perspective, because I feel things have become a bit more hostile than usual. I really wish all the best for everyone waiting here. I know the hell we've all gone through and I wouldn't wish it on anyone. I hope all of you get the news you're waiting for soon.

I've been thinking this as I followed this thread lately, too. There's so much negativity here recently and much of it comes from obsessive phone calls with long wait times and less-than-charming operators. I don't personally understand why multiple calls per day is a good use of time, simply because knowing a status for example 6 hours sooner than you might've won't make any difference to your case processing. Obviously it's a personal decision, but I feel bad for everyone involved -- both on our end and NVC's. This isn't pleasant for anyone.
I know NVC is staffed by call center personnel who are paid to provide customer service, but they aren't government employees. I can't imagine they have rock star salaries and they probably get treated like garbage all day. Hasn't anyone on this thread worked in customer service? Even if the job tasks are easy, it's challenging dealing with people all day. It's exhausting and frustrating. They're humans and imperfect just like the rest of us. They're also not responsible for the case processing decisions (i.e., reviews and checklists) driving everyone insane. I've spoken to all the operators who have been named here and have never had a bad experience, so to see them essentially being bullied in absentia is a little unsettling. I kind of wish I'd had a bad experience at some point just so I could know where all the negative comments have come from. They're paid to do their jobs to certain expectations, yes, but I personally feel a responsibility to be a good customer to the people serving me. I've never felt someone being nasty to me was justification for being unpleasant in return, though I'm keenly aware that others will feel differently. Perhaps if folks made fewer superfluous phone calls, the operators would be less overwhelmed, their quality of life would improve, they would be happier while serving their customers, and hold times would go down.
I know VJ is an awesome place to vent and commiserate. I'm really thankful for that, and that's why I hesitated to volunteer my own unpopular opinion above. I just wanted to maybe add some perspective, because I feel things have become a bit more hostile than usual. I really wish all the best for everyone waiting here. I know the hell we've all gone through and I wouldn't wish it on anyone. I hope all of you get the news you're waiting for soon.

I've been thinking this as I followed this thread lately, too. There's so much negativity here recently and much of it comes from obsessive phone calls with long wait times and less-than-charming operators. I don't personally understand why multiple calls per day is a good use of time, simply because knowing a status for example 6 hours sooner than you might've won't make any difference to your case processing. Obviously it's a personal decision, but I feel bad for everyone involved -- both on our end and NVC's. This isn't pleasant for anyone.
I know NVC is staffed by call center personnel who are paid to provide customer service, but they aren't government employees. I can't imagine they have rock star salaries and they probably get treated like garbage all day. Hasn't anyone on this thread worked in customer service? Even if the job tasks are easy, it's challenging dealing with people all day. It's exhausting and frustrating. They're humans and imperfect just like the rest of us. They're also not responsible for the case processing decisions (i.e., reviews and checklists) driving everyone insane. I've spoken to all the operators who have been named here and have never had a bad experience, so to see them essentially being bullied in absentia is a little unsettling. I kind of wish I'd had a bad experience at some point just so I could know where all the negative comments have come from. They're paid to do their jobs to certain expectations, yes, but I personally feel a responsibility to be a good customer to the people serving me. I've never felt someone being nasty to me was justification for being unpleasant in return, though I'm keenly aware that others will feel differently. Perhaps if folks made fewer superfluous phone calls, the operators would be less overwhelmed, their quality of life would improve, they would be happier while serving their customers, and hold times would go down.
I know VJ is an awesome place to vent and commiserate. I'm really thankful for that, and that's why I hesitated to volunteer my own unpopular opinion above. I just wanted to maybe add some perspective, because I feel things have become a bit more hostile than usual. I really wish all the best for everyone waiting here. I know the hell we've all gone through and I wouldn't wish it on anyone. I hope all of you get the news you're waiting for soon.

I've been thinking this as I followed this thread lately, too. There's so much negativity here recently and much of it comes from obsessive phone calls with long wait times and less-than-charming operators. I don't personally understand why multiple calls per day is a good use of time, simply because knowing a status for example 6 hours sooner than you might've won't make any difference to your case processing. Obviously it's a personal decision, but I feel bad for everyone involved -- both on our end and NVC's. This isn't pleasant for anyone.
I know NVC is staffed by call center personnel who are paid to provide customer service, but they aren't government employees. I can't imagine they have rock star salaries and they probably get treated like garbage all day. Hasn't anyone on this thread worked in customer service? Even if the job tasks are easy, it's challenging dealing with people all day. It's exhausting and frustrating. They're humans and imperfect just like the rest of us. They're also not responsible for the case processing decisions (i.e., reviews and checklists) driving everyone insane. I've spoken to all the operators who have been named here and have never had a bad experience, so to see them essentially being bullied in absentia is a little unsettling. I kind of wish I'd had a bad experience at some point just so I could know where all the negative comments have come from. They're paid to do their jobs to certain expectations, yes, but I personally feel a responsibility to be a good customer to the people serving me. I've never felt someone being nasty to me was justification for being unpleasant in return, though I'm keenly aware that others will feel differently. Perhaps if folks made fewer superfluous phone calls, the operators would be less overwhelmed, their quality of life would improve, they would be happier while serving their customers, and hold times would go down.
I know VJ is an awesome place to vent and commiserate. I'm really thankful for that, and that's why I hesitated to volunteer my own unpopular opinion above. I just wanted to maybe add some perspective, because I feel things have become a bit more hostile than usual. I really wish all the best for everyone waiting here. I know the hell we've all gone through and I wouldn't wish it on anyone. I hope all of you get the news you're waiting for soon.

I've been thinking this as I followed this thread lately, too. There's so much negativity here recently and much of it comes from obsessive phone calls with long wait times and less-than-charming operators. I don't personally understand why multiple calls per day is a good use of time, simply because knowing a status for example 6 hours sooner than you might've won't make any difference to your case processing. Obviously it's a personal decision, but I feel bad for everyone involved -- both on our end and NVC's. This isn't pleasant for anyone.
I know NVC is staffed by call center personnel who are paid to provide customer service, but they aren't government employees. I can't imagine they have rock star salaries and they probably get treated like garbage all day. Hasn't anyone on this thread worked in customer service? Even if the job tasks are easy, it's challenging dealing with people all day. It's exhausting and frustrating. They're humans and imperfect just like the rest of us. They're also not responsible for the case processing decisions (i.e., reviews and checklists) driving everyone insane. I've spoken to all the operators who have been named here and have never had a bad experience, so to see them essentially being bullied in absentia is a little unsettling. I kind of wish I'd had a bad experience at some point just so I could know where all the negative comments have come from. They're paid to do their jobs to certain expectations, yes, but I personally feel a responsibility to be a good customer to the people serving me. I've never felt someone being nasty to me was justification for being unpleasant in return, though I'm keenly aware that others will feel differently. Perhaps if folks made fewer superfluous phone calls, the operators would be less overwhelmed, their quality of life would improve, they would be happier while serving their customers, and hold times would go down.
I know VJ is an awesome place to vent and commiserate. I'm really thankful for that, and that's why I hesitated to volunteer my own unpopular opinion above. I just wanted to maybe add some perspective, because I feel things have become a bit more hostile than usual. I really wish all the best for everyone waiting here. I know the hell we've all gone through and I wouldn't wish it on anyone. I hope all of you get the news you're waiting for soon.

I've been thinking this as I followed this thread lately, too. There's so much negativity here recently and much of it comes from obsessive phone calls with long wait times and less-than-charming operators. I don't personally understand why multiple calls per day is a good use of time, simply because knowing a status for example 6 hours sooner than you might've won't make any difference to your case processing. Obviously it's a personal decision, but I feel bad for everyone involved -- both on our end and NVC's. This isn't pleasant for anyone.
I know NVC is staffed by call center personnel who are paid to provide customer service, but they aren't government employees. I can't imagine they have rock star salaries and they probably get treated like garbage all day. Hasn't anyone on this thread worked in customer service? Even if the job tasks are easy, it's challenging dealing with people all day. It's exhausting and frustrating. They're humans and imperfect just like the rest of us. They're also not responsible for the case processing decisions (i.e., reviews and checklists) driving everyone insane. I've spoken to all the operators who have been named here and have never had a bad experience, so to see them essentially being bullied in absentia is a little unsettling. I kind of wish I'd had a bad experience at some point just so I could know where all the negative comments have come from. They're paid to do their jobs to certain expectations, yes, but I personally feel a responsibility to be a good customer to the people serving me. I've never felt someone being nasty to me was justification for being unpleasant in return, though I'm keenly aware that others will feel differently. Perhaps if folks made fewer superfluous phone calls, the operators would be less overwhelmed, their quality of life would improve, they would be happier while serving their customers, and hold times would go down.
I know VJ is an awesome place to vent and commiserate. I'm really thankful for that, and that's why I hesitated to volunteer my own unpopular opinion above. I just wanted to maybe add some perspective, because I feel things have become a bit more hostile than usual. I really wish all the best for everyone waiting here. I know the hell we've all gone through and I wouldn't wish it on anyone. I hope all of you get the news you're waiting for soon.

I've been thinking this as I followed this thread lately, too. There's so much negativity here recently and much of it comes from obsessive phone calls with long wait times and less-than-charming operators. I don't personally understand why multiple calls per day is a good use of time, simply because knowing a status for example 6 hours sooner than you might've won't make any difference to your case processing. Obviously it's a personal decision, but I feel bad for everyone involved -- both on our end and NVC's. This isn't pleasant for anyone.
I know NVC is staffed by call center personnel who are paid to provide customer service, but they aren't government employees. I can't imagine they have rock star salaries and they probably get treated like garbage all day. Hasn't anyone on this thread worked in customer service? Even if the job tasks are easy, it's challenging dealing with people all day. It's exhausting and frustrating. They're humans and imperfect just like the rest of us. They're also not responsible for the case processing decisions (i.e., reviews and checklists) driving everyone insane. I've spoken to all the operators who have been named here and have never had a bad experience, so to see them essentially being bullied in absentia is a little unsettling. I kind of wish I'd had a bad experience at some point just so I could know where all the negative comments have come from. They're paid to do their jobs to certain expectations, yes, but I personally feel a responsibility to be a good customer to the people serving me. I've never felt someone being nasty to me was justification for being unpleasant in return, though I'm keenly aware that others will feel differently. Perhaps if folks made fewer superfluous phone calls, the operators would be less overwhelmed, their quality of life would improve, they would be happier while serving their customers, and hold times would go down.
I know VJ is an awesome place to vent and commiserate. I'm really thankful for that, and that's why I hesitated to volunteer my own unpopular opinion above. I just wanted to maybe add some perspective, because I feel things have become a bit more hostile than usual. I really wish all the best for everyone waiting here. I know the hell we've all gone through and I wouldn't wish it on anyone. I hope all of you get the news you're waiting for soon.

Hmm.. We obviously all have a desire for more information than the average person (or we wouldn't be here), but sometimes it is really helpful and even necessary for me to take a step back from both this site, but the whole process, and simply let things happen as they are anyway without my constant concern or involvement.
This won't be a popular opinion here, but when calling NVC every few hours with no different result only makes you more unhappy, that is your sign that you're making things worse on yourself. Calling once a day, or once every 2-3 days, won't change the end result but hopefully will calm the exposed nerve that is never allowed to heal by a constant expectation for information and updates that won't come.

Unless you have an extension for 2013 taxes, you'll need to submit either the complete tax return or a transcript. W-2s alone will not suffice.

The two bills are only invoiced at the same time if you have a lawyer/attorney attached to the case. They're automatically selected as agent, thus by-passing the DS-261. For everyone else, the reason the IV bill isn't invoiced at the same time as the AOS bill is because the IV bill is dependent on the DS-261 being submitted and accepted.

My husband and I have a very open & shut case but having both fees available at the same time was the ONLY thing that made hiring an attorney an attractive option. But, the attorney we talked to was about as useful as a spoon in a knife fight, so we decided to do this on our own.
I must remember to remove logic before attempting to understand the NVC process. Silly me!

Is it just me or are hold times for NVC a lot worse lately? It used to be that I'd call and get through in 15 min on average. 20 min was a bad day, 30 min was nearly unheard of. But from what you guys say 30-45 min is pretty standard now. That really stinks.

I checked both and attached transcripts for 2011, 2012, 2013. AOS accepted with no issues