DQ'ed but confusion about correspondence

[mglev 2]

Hi Everyone,

 

On Tuesday of this week my wife and I received notice that we are now documentarily qualified for our visa interview, and the NVC will be working with the US embassy in her country of Chile to schedule the interview, which we are thrilled about and very relieved to be at this point.  I did want to see if anyone else has run into this specific circumstance, however, as we also got a message which I am confused by through the CEAC portal at the same time as we received the DQ message.  In submitting the civil documents after submitting her IV application, we had a document type listed on the page that asked for a police certificate from a country that my wife only visited for 5 months many years ago, in addition to the police certificate from her home country, which we submitted.  After doing some research on this, I found that some people who also had this come up ultimately just submitted a letter stating something along the lines of "Since I was in this country for only 5 months, I am not required to provide a police certificate," and listing the months she was there, in place of an actual police certificate from that country, so we did that.  But now, along with our DQ message, we also received a message that states, "This explanation has been accepted for NVC purposes. However, when you are able to obtain this document, you will need to upload this document under the Optional Documents section and present the original to the consular officer."

 

My understanding is that the police certificate would not be required at all, and they DQ'ed us anyway, so now I am not totally sure how to proceed.  Does this mean that we will need to somehow still obtain a police certificate for the country she visited, or could this have been just an automated response and do they mean that we should just resubmit the same letter that we had written before, and have her bring that copy to the interview?  I don't think she'd even be able to obtain a police certificate since she never formally lived in the country she was staying, but maybe she could get a letter or something else similar.  I plan to reach out and try to speak to someone directly about this, but since we are already documentarily qualified, and they will schedule our interview anyway, should we be doing anything further through the CEAC, or should I just reach out to the US Embassy in Chile to see what they need at this point?  I am a little worried that there could be any delays in scheduling our interview until anything more is uploaded, but in our other correspondence with the DQ it seemed like they are going forward with working with the embassy to get that scheduled, so I'm not sure if this is something I should be worried about or not for scheduling purposes, or for the interview once it is scheduled.

 

I know my post is already a little long, since I am a bit confused by our recent correspondence and not totally sure how to proceed, so any insights or thoughts would be greatly appreciated!