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Posted

In the beneficiaries US Travel Docs account dashboard, we listed this delivery address a long time ago. Image attached. I removed sensitive information.

 

The beneficiary has passed the medical and consular interviews. Now its time to receive the passport back from the embassy. We were expecting the home delivery. However, we received the following email which I've attached as an image.

 

What is the best option based on your experience? I'm assuming we have to forget about option number 2 since that is for home delivery and apparently they don't like her home address.

 

Thank you.

 

 

address.png

email.png

email2.png

Posted
6 minutes ago, J.M. said:

The phone numbers are legit.  Just have it sent to the closest 2GO branch to you and pick it up.

I just tried both of the phone numbers and my phone wouldn't allow the call and it said "invalid number". I dialed 011 02 8548 8223 and
011 02 7792 8988. I also tried it without the 011 for both numbers.

 

Did you also have to use that VFS link to make payment?

Filed: AOS (apr) Country: Philippines
Timeline
Posted

You have to dial 011 63 then the number starting with 02

Adjustment of Status

CIS Office: Denver CO

Date Filed: 2024-11-18

NOA Date: 2024-11-21

RFE(s) : N/A

Bio. Appt.: 2024-12-26

Interview: 2025-07-23

Approval Date: 2025-07-24

Green Card Received Date: 2025-08-01

Posted

When making the payment on the VFS website it has this section titled "Delivery Information". I am assuming I should put the beneficiaries name and beneficiaries home address here even though we are not having the documents delivered to that home address? And then in the reply email to the email we received, we will put the 2GO location in the body of that email? Or are we supposed to put the 2GO address in this screenshot of the VFS payment portal?

 

 

VFS.png

Filed: K-1 Visa Country: Philippines
Timeline
Posted

We had the exact same thing happen a few weeks ago with my mother-in-law's passport. Its so frustrating that their new courier doesn't deliver to remote addresses!  I even emailed the 2GO support line several times prior to ask if the address is deliverable and they didn't answer.  And was unable to reach them by phone.

 

In anycase, after getting that same message from VFS, we chose a 2GO facility.  But the 2GO location in the official new list was actually closed 2 years ago. What a mess!!

 

I emailed VFS to ask about the fact that the 2GO was closed and moved to a new address, if that would be  acceptable location to pick it up.  They did not reply. 

 

Rather than risk using the new address of them, we chose a different 2GO office that was still open and listed in the official list of supported premium pick up locations.

 

Then when we paid the 600php delivery fee we used the 2GO address .. we put "first and last name followed by c/o 2GO and the address of the 2GO office.  I did not want to risk using the home address .. I wanted to make sure they sent it to the right place!

 

After doing that and emailing the VFS that we chose that office and sent them the receipt, we got 2 emails saying the passport is out for delivery but do no pick it up until the tracking shows it is delivered. 

 

However, the 2GO tracking website is down and was unable to track it or reach by phone.  Emailed them and they replied it is in transit and waiting for final delivery.  But the same day 2GO did called that it has arrived, and my brother-in-law picked it up with an authorization letter.

 

Great new carrier  .... 

 
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