Philippines K1 Visa: Surprise passport delivery problem

[Broke Government 9]

In the beneficiaries US Travel Docs account dashboard, we listed this delivery address a long time ago. Image attached. I removed sensitive information.

 

The beneficiary has passed the medical and consular interviews. Now its time to receive the passport back from the embassy. We were expecting the home delivery. However, we received the following email which I've attached as an image.

 

What is the best option based on your experience? I'm assuming we have to forget about option number 2 since that is for home delivery and apparently they don't like her home address.

 

Thank you.

 

 

[Broke Government 9]

Those are strange phone numbers at the bottom of the email. Country code of (02) ? Is this a scam?

[J.M. 328]

The phone numbers are legit.  Just have it sent to the closest 2GO branch to you and pick it up.

[Broke Government 9]

6 minutes ago, J.M. said:

The phone numbers are legit.  Just have it sent to the closest 2GO branch to you and pick it up.

I just tried both of the phone numbers and my phone wouldn't allow the call and it said "invalid number". I dialed 011 02 8548 8223 and
011 02 7792 8988. I also tried it without the 011 for both numbers.

 

Did you also have to use that VFS link to make payment?

[Edward and Jaycel 2,251]

You have to dial 011 63 then the number starting with 02

[Broke Government 9]

When making the payment on the VFS website it has this section titled "Delivery Information". I am assuming I should put the beneficiaries name and beneficiaries home address here even though we are not having the documents delivered to that home address? And then in the reply email to the email we received, we will put the 2GO location in the body of that email? Or are we supposed to put the 2GO address in this screenshot of the VFS payment portal?

 

 

[Broke Government 9]

I called the US Visa Travel Docs support and they confirmed the applicant's address should be entered into the Delivery Information field within the VFS payment portal when making payment of the 600 PHP.