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Scorpio82

Ustraveldocs acount locked while setting up account

By Scorpio82 in US Embassy and Consulate Discussion

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Scorpio82 Newbie

Scorpio82   0

Posted
Filed: K-1 Visa Country: Philippines
 Timeline
Posted

Hi,

 

My finacee and I were trying to set up our account on ustraveldocs in order to schedule the interview and biometrics. We were having a lot of trouble because the username she set up was not working, until finally I figured it out (for some reason it turned out to be her first and surname). Then it asked the security questions, I answered them, and immediately got a message the account was locked. To unlock I am supposed to contact the site owner.

 

What in the world is going on? Has anyone had this happen?

 

The only reasons I could think of was that I wrote the security answers with capital first letters instead of lowercase, or that my fiancee and I were both attempting to access the account at the same time from different computers.

 

I'm concerned now. I don't know if it is a good idea to just try to make a new account, since we already used her name and our email address setting up this locked one. Is that an issue? Should I wait until Monday to contact the support at ustraveldocs? There is not even a "contact support" on the actual account part of ustraveldocs.

 

Somewhat distraught, hope someone has some info on this. 

 

Thank you. 

TBoneTX Grand Master

TBoneTX   47,258

Posted
Filed: Citizen (apr) Country: Ecuador
 Timeline
Posted

Thread pertaining to consular interviews is moved from the K-1 Case Progress subforum to the Embassy/Consulate forum.

9 hours ago, Scorpio82 said:

hope someone has some info on this

Folks will be along to help.  Bear in mind that VJ traffic is slower on weekends.  :) 

06-04-2007 = TSC stamps postal return-receipt for I-129f.

06-11-2007 = NOA1 date (unknown to me).

07-20-2007 = Phoned Immigration Officer; got WAC#; where's NOA1?

09-25-2007 = Touch (first-ever).

09-28-2007 = NOA1, 23 days after their 45-day promise to send it (grrrr).

10-20 & 11-14-2007 = Phoned ImmOffs; "still pending."

12-11-2007 = 180 days; file is "between workstations, may be early Jan."; touches 12/11 & 12/12.

12-18-2007 = Call; file is with Division 9 ofcr. (bckgrnd check); e-prompt to shake it; touch.

12-19-2007 = NOA2 by e-mail & web, dated 12-18-07 (187 days; 201 per VJ); in mail 12/24/07.

01-09-2008 = File from USCIS to NVC, 1-4-08; NVC creates file, 1/15/08; to consulate 1/16/08.

01-23-2008 = Consulate gets file; outdated Packet 4 mailed to fiancee 1/27/08; rec'd 3/3/08.

04-29-2008 = Fiancee's 4-min. consular interview, 8:30 a.m.; much evidence brought but not allowed to be presented (consul: "More proof! Second interview! Bring your fiance!").

05-05-2008 = Infuriating $12 call to non-English-speaking consulate appointment-setter.

05-06-2008 = Better $12 call to English-speaker; "joint" interview date 6/30/08 (my selection).

06-30-2008 = Stokes Interrogations w/Ecuadorian (not USC); "wait 2 weeks; we'll mail her."

07-2008 = Daily calls to DOS: "currently processing"; 8/05 = Phoned consulate, got Section Chief; wrote him.

08-07-08 = E-mail from consulate, promising to issue visa "as soon as we get her passport" (on 8/12, per DHL).

08-27-08 = Phoned consulate (they "couldn't find" our file); visa DHL'd 8/28; in hand 9/1; through POE on 10/9 with NO hassles(!).

 
Didn't find the answer you were looking for? Ask our VJ Immigration Lawyers.

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