Passport and Documents Delivery after Interview with DX Courier service

[Moda25 50]

Hi,

Does anyone have any experience with the DX courier service in London? My husband’s visa was issued last Thursday and we received an email about his passport and documents delivery from the embassy on Friday. When we tracked the package, it showed delivery date as Monday. However, it wasn’t delivered. It was understandable because Monday was a holiday. So we expected it to be delivered on Tuesday but still they didn’t show up. Today, Wednesday too they still didn’t show up. On the website, the date and time keeps changing every day. We tried to call the numbers on their website but just some automated voice talking. Can anyone with experience suggest anything else we can do. This package has all the original documents my husband took for his interview and were kept there because he was in AP for 6 months. Just when I thought all is over and now this.

[Crazy Cat 41,979]

***Moved to the UK regional forum***

[appleblossom 2,685]

17 minutes ago, Moda25 said:

Hi,

Does anyone have any experience with the DX courier service in London? My husband’s visa was issued last Thursday and we received an email about his passport and documents delivery from the embassy on Friday. When we tracked the package, it showed delivery date as Monday. However, it wasn’t delivered. It was understandable because Monday was a holiday. So we expected it to be delivered on Tuesday but still they didn’t show up. Today, Wednesday too they still didn’t show up. On the website, the date and time keeps changing every day. We tried to call the numbers on their website but just some automated voice talking. Can anyone with experience suggest anything else we can do. This package has all the original documents my husband took for his interview and were kept there because he was in AP for 6 months. Just when I thought all is over and now this.

 

Are you saying the tracking says it was delivered on Monday? Or just that it has an estimated delivery date of Monday but still shows as in progress?

[Moda25 50]

@appleblossom Monday was the initial delivery date. We waited the whole day but they didn’t show up. On Tuesday, it said the package is out for delivery but still wasn’t delivered, then today, when we tracked it again, it said it’s out for delivery but no one showed up. It’s like every day, my husband keeps waiting for someone to show up.

[appleblossom 2,685]

4 minutes ago, Moda25 said:

@appleblossom Monday was the initial delivery date. We waited the whole day but they didn’t show up. On Tuesday, it said the package is out for delivery but still wasn’t delivered, then today, when we tracked it again, it said it’s out for delivery but no one showed up. It’s like every day, my husband keeps waiting for someone to show up.

 

Ah, ok, I thought you meant it showed as delivered and hadn't been. 

 

If it was only ready on Friday, I'd think today would have been the earliest day it would have been delivered given the weekend/holiday, so I'd give it until the end of the week.

 

Good luck. 

[Moda25 50]

@appleblossom thank you! My husband finally got through with someone at the courier company and she said the delivery driver for the past days has been lying that there was no one home whenever he tried to deliver the package. Meanwhile, my husband has been home since Monday waiting for the delivery. He hasn’t been to work since Monday.

[appleblossom 2,685]

2 minutes ago, Moda25 said:

@appleblossom thank you! My husband finally got through with someone at the courier company and she said the delivery driver for the past days has been lying that there was no one home whenever he tried to deliver the package. Meanwhile, my husband has been home since Monday waiting for the delivery. He hasn’t been to work since Monday.

 

Sounds like they've been to the wrong address, hopefully it's sorted now and will be with you tomorrow.

 

But they just post it through the letterbox, he doesn't have to wait in! Mad as it seems when they're sending a passport and important docs, but no signature is required.

Edited May 29 by appleblossom

[Moda25 50]

@appleblossom I thought they required an ID or something. I don’t think the guy even made the attempt because the same guy once delivered his passport when he requested it from the embassy while in AP even after he rescheduled but anyway, I’m glad he was able to speak to someone. They have scheduled it to be delivered tomorrow so hopefully, they get it right this time around. All the reviews I have read about the company online are very bad. I don’t know why the US embassy is still using them. 

[Lee Thacket 29]

Did they deliver the documents to you? Mine arrived today despite them supposed to come between 1200h and 1409h yesterday.

[Moda25 50]

@Lee Thacket Yes, they delivered it last Thursday. Thank you asking.

[DC58 2]

On 5/29/2024 at 1:10 PM, Moda25 said:

Hi,

Does anyone have any experience with the DX courier service in London? My husband’s visa was issued last Thursday and we received an email about his passport and documents delivery from the embassy on Friday. When we tracked the package, it showed delivery date as Monday. However, it wasn’t delivered. It was understandable because Monday was a holiday. So we expected it to be delivered on Tuesday but still they didn’t show up. Today, Wednesday too they still didn’t show up. On the website, the date and time keeps changing every day. We tried to call the numbers on their website but just some automated voice talking. Can anyone with experience suggest anything else we can do. This package has all the original documents my husband took for his interview and were kept there because he was in AP for 6 months. Just when I thought all is over and now this.

Did you pay extra to have it delivered to your door?

My husband registered for his interview date and then the "choosing a courier" part was only choosing a generic location for DX (so he picked London as the best option of the 3 choices... the others were Manchester & maybe ireland?). Anyway, It didn't even ask him for his address to send the documents to so we assume it's going to go to some London DX Courier depot and he has to go to London to pick it up from DX.(?)

All this to ask, did you have similar courier options and did it come directly to your door or did you have to pick it up from DX?

[Moda25 50]

@DC58 Yes, my husband did pay extra I think £21 to have it delivered.

[DC58 2]

3 hours ago, Moda25 said:

@DC58 Yes, my husband did pay extra I think £21 to have it delivered.

Thank you so much for the clarification. That's very helpful.

[SL2024 72]

On 7/5/2024 at 10:07 PM, Moda25 said:

@DC58 Yes, my husband did pay extra I think £21 to have it delivered.

 

Hi all,

 

I have my visa interview next week and just wondering if you had to sign for this on delivery? I am trying to update the delivery info for the courier on the visa appointment page but mine needs to go to my grandmas address as I will be at work.

 

Hope you can help.

[Tesco 71]

23 minutes ago, SL2024 said:

 

Hi all,

 

I have my visa interview next week and just wondering if you had to sign for this on delivery? I am trying to update the delivery info for the courier on the visa appointment page but mine needs to go to my grandmas address as I will be at work.

 

Hope you can help.

Have recently booked DX for delivery. Reading the instructions it looks like a lot of ID is needed is the recipient does not sign on delivery. You can track and will have an idea of when it will be delivered. Maybe the best option to be at Grandmas to sign.