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SOOOOO PISSED AT TRAVELCUTS

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travelcuts charged my credit card $500 for a flight that never got processed (cuz the website continue button wouldn't work) & now i HAVE to call at 6am to speak to an agent to make sure they reimberse ASAP!!!!!

SOOOOOOOOO PISSED

CUZ NOW, THERE'S

$250 (travelcuts - imaginary flight) + $250 (travelcuts - imaginary flight) + $200 (air canada - real flight) + $220 (cheaptickets - real flight) = $920 for 2 one way flights to the US, NOT 4!!!!

Edited by liz_legend 'n Ol

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Man, that sucks. Hopefully they get it rectified asap!


K3 Timeline - 2006-11-20 to 2007-03-19

See the comments section in my timeline for full details of my K3 dates, transfers and touches. Also see my Vancouver consulate review and my POE review.

AOS & EAD Timeline

2007-04-16: I-485 and I-765 sent to Chicago (My AOS/EAD checklist)

2007-04-17: Received at Chicago

2007-04-23: NOA1 date (both)

2007-05-10: Biometrics appointment (both - Biometrics review)

2007-06-05: AOS interview letter date

2007-06-13: AOS interview letter received in mail

2007-07-03: EAD card production ordered

2007-07-07: EAD card received! (yay!)

2007-08-23: AOS interview (Documents / Interview review)

2007-08-23: Green card production ordered!!!

2007-08-24: Welcome notice mailed!

2007-08-27: Green card production ordered again... ?

2007-08-28: Welcome notice received!

2007-09-01: Green card received!

Done with USCIS until May 23, 2009!

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Ya, and I just called and the guy was like "when it wasn't working, you should have called us"

WHY, WHY SHOULD I HAVE CALLED YOU. IT DIDNT WORK, SO I MOVED ON!!!

"well, you'll have to call back at 10:30am to talk to the internet department"

SO YOU CAN'T FIX THIS FOR ME

"no"

*this better damn well get fixed..... otherwise I'm going to flip a lid, and then my fiance will too....*


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Ya, and I just called and the guy was like "when it wasn't working, you should have called us"

WHY, WHY SHOULD I HAVE CALLED YOU. IT DIDNT WORK, SO I MOVED ON!!!

"well, you'll have to call back at 10:30am to talk to the internet department"

SO YOU CAN'T FIX THIS FOR ME

"no"

*this better damn well get fixed..... otherwise I'm going to flip a lid, and then my fiance will too....*

OMG must be the same Bell/Sympatico guy I was talking to :angry:


2006/11/29 : I-129F Sent

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2007/03/27: Pkt 3 sent to Montreal Consulate

2007/03/28: Pkt 3 rec. @ Montreal Consulate

2007/04/12: Entered into system

2007/04/19: Medical

2007/07/25: Phone call, interview Aug/Sept. Email, at least 6 months for interview

2007/08/01: Phone call, 5-7 months

2007/08/08: Phone call. INTERVIEW

2007/08/16: Interview letter arrives.

2007/09/03: My baby girl leaves for Trent University

2007/09/12: Interview@8:15 APPROVED

2007/09/19: Visa received in hand

2007/10/08: POE Sarnia/Port Huron

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hmm, he thinks it probably didn't get approved from my bank (b/c the bank tries to confirm a charge for a service or product while pending), there was nothing there...

he thinks it should be okay..

but now my bank account online isn't showing ANY of the flights under pending or approved (real or imaginary)!!! #######. why can't companies run their online businesses better!

I just called Air Canada and Continental to make sure my reservations was still there and they said yes..

sigh.

might call the bank later..

Edited by liz_legend 'n Ol

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My wife used to work on the phone support for Cheap Tickets so this was a common issue. Basically you only hit the continue button once regardless. If it doesn't seem to go through you're supposed to call to verify if it had processed or not.

Lots of call I remember hearing from her came in about the website doing this and people being charged for 2 or more flights like that. Good to see they still haven't fixed it...


I'm just a wanderer in the desert winds...

Timeline

1997

Oct - Job offer in US

Nov - Received my TN-1 to be authorized to work in the US

Nov - Moved to US

1998-2001

Recieved 2nd, 3rd, 4th, 5th TN

2002

May - Met future wife at arts fest

Nov - Recieved 6th TN

2003

Nov - Recieved 7th TN

Jul - Our Wedding

Aug - Filed for AOS

Sep - Recieved EAD

Sep - Recieved Advanced Parole

2004

Jan - Interview, accepted for Green Card

Feb - Green Card Arrived in mail

2005

Oct - I-751 sent off

2006

Jan - 10 year Green Card accepted

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Oct - Filed N-400 for Naturalization

Nov - Biometrics done

Nov - Just recieved Naturalization Interview date for Jan.

2007

Jan - Naturalization Interview Completed

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Feb - Oath Ceremony

Feb 21 - Finally a US CITIZEN (yay)

THE END

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I remember ordering a ticket through Cathay Pacific's website and the computer system glitched. Luckily I called their customer service and they verified that it had gone through, then they sent me a confirmation email with my itinerary.

Sometimes I really hate technology. -_-


Nini - Vancouver BC, Canada (she's the one who does the forum thing)

Bee - Devon PA, USA (he's the one who gave her the shiny ring)

Getting our sanity tested by bureaucracy since 2007.

Here we go again...

Removal of conditions @ VSC

9/4/2010 - sent!

9/14/2010 - NOA

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You can write to your credit card company and contest the charges if this doesn't get resolved by travel cuts. It takes some time but should work, and they usually lift the charges off your card while the investigation is pending.


K-1/K-2 Visas

April 20 2006 ~NOA1

July 05 2006 ~IMBRA RFE

Aug 14 2006 ~RFE (further proof of meeting)

Aug 18 2006 ~Approved NOA2 (Day 120)

Oct 10 2006 ~packet 4 received

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Nov 15 2006 ~Pick up visas

Nov 16 2006 ~Fly to San Francisco from Mtl

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AOS/EAD/AP

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Jan 10 2007 ~Biometrics appointment

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Mar 19 2007 ~Received Green Cards

I-130 for Daughter

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Liz, next time go with Expedia.ca. Even with computer glitches they were able to easily fix things for me as well as reverse charges. Your fiance is in Richmond, VA yes? Me too. :) I used to fly down every 3 weeks and mostly flew United or a combo of US Airways and United. God I was so sick of going back to the RIC airport to go back to Toronto.


K3 Timeline - 2006-11-20 to 2007-03-19

See the comments section in my timeline for full details of my K3 dates, transfers and touches. Also see my Vancouver consulate review and my POE review.

AOS & EAD Timeline

2007-04-16: I-485 and I-765 sent to Chicago (My AOS/EAD checklist)

2007-04-17: Received at Chicago

2007-04-23: NOA1 date (both)

2007-05-10: Biometrics appointment (both - Biometrics review)

2007-06-05: AOS interview letter date

2007-06-13: AOS interview letter received in mail

2007-07-03: EAD card production ordered

2007-07-07: EAD card received! (yay!)

2007-08-23: AOS interview (Documents / Interview review)

2007-08-23: Green card production ordered!!!

2007-08-24: Welcome notice mailed!

2007-08-27: Green card production ordered again... ?

2007-08-28: Welcome notice received!

2007-09-01: Green card received!

Done with USCIS until May 23, 2009!

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I check all the websites before booking a flight

hotwire

expedia

cheaptickets

flightnetwork

travelcuts

After the travelcuts website wasn't letting me finish processing.. i figured that since i hadn't been taken to another page saying my ticket had been processed, or the visa card had been successfully charged, or an email saying 'yay, you can now go see your fiance cuz we charged you'..

I managed to book it through flightnetwork.

you can't imagine the freakout we had at 1am when we noticed the bank charges online


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Has everything been settled out, Liz? Or do we have to start throwing some rotten eggs?


Nini - Vancouver BC, Canada (she's the one who does the forum thing)

Bee - Devon PA, USA (he's the one who gave her the shiny ring)

Getting our sanity tested by bureaucracy since 2007.

Here we go again...

Removal of conditions @ VSC

9/4/2010 - sent!

9/14/2010 - NOA

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well, he's working a double today (10am til midnight) so he didn't get a chance to call his bank and confirm..

he did get a sec to check online to see that the charges were gone from his pending transactions.. and they were... BUT, SO WERE THE TWO REAL FLIGHTS I BOOKED.. So, he's not sure what that means..

hopefully it's just an online system error, and the travelcuts tickets are gone, but nothing else..

I however did check to see that I still had two tickets with both the airlines online and my name is still in the system.

we'll see tomorrow.


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