I cannot login to fill in the Ds-260 form, Please Help Me...

[istavrit 1]

Firstly, I am very appreciated for being one of the winner for green card lottery and I was very excited. Because of my excitement, l noticed  I made wrongly a format error (month/day, day/ month) while I was logging in my birth date to the DS-260 form (https://ceac.state.gov/IV/Login.aspx) also I entered my surname wrong by mistakenly because I have two surnames. Since I made these mistakes more than once I got error ''The Case Number entered is currently unavailable. Please try again later or contact the Kentucky Consular Center (KCC) by email (kccdv@state.gov) or by phone (Public Inquiry Phone Number 606 -526-7500 7:30 am to 4:00 pm EDT Monday - Friday) for further assistance.'' I cannot login to fill in the Ds-260 form. Could you help me please?

Help me please KCC dont understand me… I sent many emails to KCC, KCC gives close answers, I can't tell you that the case number is blocked...

I sent an email to KCC:
Hello Sir/Madame,
I get this error message "The Case Number entered is currently unavailable. Please try again later or contact the Kentucky Consular Center (KCC) by email (kccdv@state.gov) or by phone (Public Inquiry Phone Number 606 -526-7500 7:30 am to 4:00 pm EDT Monday - Friday) for further assistance.'' I cannot login to fill in the DS-260 form. Could you help me, please?
Sincerely Thank you.

KCC replied that:
Thank you for your inquiry.

If you are trying to access the DS-260 and receiving an error message stating that your date of birth is incorrect, it is because the date you are entering does not match the date from your original DV entry form. To access the DS-260 you must use the date of birth you used when you submitted your original electronic entry. The Kentucky Consular Center cannot provide this information for you. Please be sure that you are selecting the correct day, month, and year, in the format required by the form.

If the date you are entering is your correct date of birth, it is possible that you made an error on your original entry. If you do not know the date you used on your original entry form, you will not be able to access the DS-260 application. The DS-260 is required for visa processing in the DV program.

In order for the Kentucky Consular Center to assist with inquiries regarding a specific Diversity Visa (DV) case, you must provide the Principal Applicant's full name, complete case number, and date of birth in the following format (MMDDYYYY) as entered on the original entry. Please remember that the Kentucky Consular Center does not have the authority to tell you whether or not your specific case will be disqualified. Only a consular officer can do that at the time of your visa interview. Do not send any paper documents to the Kentucky Consular Center.

How do I write an e-mail so that I can explain my problem that the case number is blocked? Please Help Me 

[SusieQQQ 11,586]

2 hours ago, istavrit said:

...

In order for the Kentucky Consular Center to assist with inquiries regarding a specific Diversity Visa (DV) case, you must provide the Principal Applicant's full name, complete case number, and date of birth in the following format (MMDDYYYY) as entered on the original entry. 

So have you followed the instructions above and given them these details they asked for in the inquiry email?

 

[Madani 1]

Hi, i have a same problem. Can a Lawyer resolve this problem? 

[Madani 1]

Hi, i can't submit my DS260 application as a winner of DV2022. Can you help me please. Thank you. 

[Samal om 0]

Same problem with me. I'm a DV winner 2024. but each time i'm unable to login DS260 form.My information is all correct, becouse when i try to retrieve my confirmation number, by forget confirmation number, i easily  get my confirmation number using my date of birth, last name, first name and email i'd which i had entered in original DV entry form but each time i can't login to DS260 form by using my case number it's says " The case number entered is currently unavailable pleae try again later or contract the kentucky consular center."

[levisngakop47@gma 0]

I am facing this same problem. When I want to login to the ds-260 form they keep giving me this error message "the case number is currently unavailable"

[FANG VALENTINA 0]

Please any help after several mails the answer I get is my information has been forwarded to the appropriate department, can this problem has solutions.