help with visa interview appointment scheduling process (website)

[TeddyX 0]

K1 visa here. i have been having trouble getting past the 'upload passport' section after creating an account at ustraveldocs. i have already completed the DS-160 and completed the payment. however, every time i log in it sends me to this page with the notification about the DS-160 and upload passport. even if i upload my passport, all it says it that my account will be updated but i have already done this twice in 72 hours and it still sends me back to this page. no other option but to log out. i have tried using a chrome, safari, and firefox. i have also tried changing my password. other noteworthy information: upon creating an account the system tells me that there is already a previous account with the same email and the only choice was to merge it. system also directs k1 visa to immigrant category before creating an account. has anyone encountered this issue? attached is a screenshot of the page im currently locked in, preventing me to schedule an appointment. any help is very much appreciated

[Hank_ 9,174]

K-1 is processed as an immigrant visa.   You need to be setting up your profile under the immigrant visa heading.

 

There are limited number of times to access your acct before it will lock you out of the system for 24 hrs.