USCIS website provides inconsistent or no information

[InsanelyOne 8]

My husband presently has both the I-751 and N-400 petitions being processed.  The I-751 was filed in Apr 2018 and the N-400 in Apr 2019.  Biometric appointments were scheduled quickly on both and have been completed.  Otherwise, no other information or status updates.  

 

When we log in to the USCIS website and look at the list of cases associated with the account, the N-400 doesn't show up at all.  If we go to the page to check status by receipt number, the N-400 does show up and indicates that the case is still being processed.  The receipt number for the I-751 comes up as 'no information available'.  

 

Husband called to ask what's up.  They ask for A-number and he's told he's not in the system at all!!! That was quite a scare.  Agent gets more information from him and is finally able to find his file.  

 

No specific info on the I-751 except that it's still being processed.  His extension runs out in January so they said if he doesn't hear anything by December to give them a call and they will expedite it.

 

N-400 has been referred to the local DC office to schedule interview.  Looks like the N-400 will get processed before the I-751.

 

Either way, the website is useless.

 

/rant

[NikLR 13,220]

Traditionally you need to use the CR-89 number from the biometrics to look up your case for the I-751.  I do not know if that has changed in the last few years or not. 

 

The websites have always been hit or miss.  Many cases never get updated, input, or otherwise are wrong on the case trackers.  Calling often doesn't help much either as the call center staff aren't exactly the brightest crayons in the box and are quite limited in the information they can give as well.