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can't remove applicant from ceac

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Hello everyone,

I really need your help !! So my aunt has petioned for my mom around 14 years ago, it was accepted and finally we can start with the proceedures to be interviewed by the Consulate eventually. Me and my sister are derivatives of my mom, but my sister is married and we are trying to remove her from the application , we uploaded her marriage certicate . After an hour  I can't even open the application anymore. It says an application error has occurred. And after 3 days we could open it and my sister wasn't removed. We tried again and the same problem has happened again. Please help! We tried calling the Costumer service number but the call wouldn't go through because of too many calls . We can't submit the documents this way. 

Please Help !


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