Retrieve previous DS-160 - Security question problem

[rye_212 126]

I am trying to retrieve a previous DS-160 application made 6 months ago.  I have provided the correct confirmation number, surname and year of birth.

 

Then the system asks a security question:  "Given name of fathers father".  Ie grandfathers first name.

 

The system rejects me inputting any of the following values:

* his firstname,

* the shortened version

* space,

* no input,

* family name,

* fathers first name

All input is forced to upper-case so not a case-sensitive issue. 

 

I was actually surprised by the question because I have no recollection of inputting my grandfathers details 6 months ago (but I also can't remember being offered a security question).  I usually choose other types of security questions.   What are the choices they offer?

 

Anyone had this issue?     What other values could I try?   Any thoughts as to a possible bug in the system and its actually looking for a different value?

 

I also have a PDF of the old application and tried uploading that, but it didn't accept that.    I've tried all this in 2 different browsers on my desktop. 

[hubbslaw 0]

I am having this exact problem and I am growing extremely frustrated by it.  Have you found a solution?

[rye_212 126]

Just now, hubbslaw said:

I am having this exact problem and I am growing extremely frustrated by it.  Have you found a solution?

If others are having the same issue that sounds like a bug in their system - perhaps showing the wrong question title.   I am gonna try my answers for some of the typical security questions - my mothers maiden name, etc.  

 

Ultimately I am just going to have to fill it out from the start again.   Just annoying that the shortcut won't work.  

[hubbslaw 0]

just a warning.  I did that.  I did the ds-160 twice.  I  made sure, the second time around, that I had the right security answer.  And still can't get in.