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Dead end - No Infopass Appointment after 45 days' effort

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Hello :  
We are awaiting final decision on I 751 filed on Dec 08, 2017 filed by US Citizen  for spouse on Conditional Residence post marriage : 
- Bio-Metrics done in Jan 2017
- Current Processing Date is July 29, 2017
- One Year Extension to Conditional Residence is Expiring on Jan 15, 2018
- In Sept 2017, We were told during on Phone Inquiry to USCIS that : we should get Infopass Appointment on Local USCIS Office and get the Further Renewal stamp on spouse's Passport

   for another One year 
- Since 23rd Sept 2017, I have tried every "odd time" to get that damn Infopass appointment from local USCIS Office but, No luck in last 45 days 
My Q is : 
- Can we go to other than the Local USCIS Office to get that Renewal Stamp on my spouse's passport ? 
If Not : Then, what are the options as USCIS Customer Services Person keeps parroting on the phone inquiry : "Keep Trying" !!! and despite "Keepin' Trying" we are NOT getting
               that damn Infopass appointment at local USCIS Office even after 45 days !!?? 
              As Extension of Conditional Perm Residence is expiring on Jan 15, 2018 - is there anything we can do to wake up USCIS ??

Thanks for your time and help
- Achillus

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Keep trying.




Honestly, I have probably had more infopass appointments in the past 2.5years than most, and I have done them all over the US.

I did three in two weeks recently, at one of the hardest offices to get an appointment, and all were made online,


Midnight - just before or after, is the usual time of release, on sunday thru thursday nights. I have also seen them released as early as 9pm, and as late as 8am, and at random times like 1 or 2am, or 4am, and sometimes at 1pm. 

The NY office did a few weeks ago oddly release two weeks worth of appointments all at once on a monday morning, but that is the exception.

There are infopass appointment kiosks at USCIS offices, but these usually only show the same availability as online, so aren't much help either.

You could always put in a different zip and go to a different office.


Bottom line, keep trying, but don't keep trying the same method, as it obviously isn't working.




4 hours ago, Achilus said:

As Extension of Conditional Perm Residence is expiring on Jan 15, 2018 - is there anything we can do to wake up USCIS ??

The extension letter is your proof of status and not the status itself. If it expires without a stamp, you remain a LPR. There is nothing you can do until you are considered outside of normal processing time.

Edited by mindthegap

CR1 / DCF (London): 2012 / 2013 (4.5 months from I-130 petition to visa in hand)


I-751 #1 [Denied]


Early May 2015 : I-751 Joint filing package sent fedex next day 09:00am from UK ($lots - thanks). 
May 2015: Notice of receipt/1yr extension received, dated day of receipt. This was forwarded to me outside the US, and no issues re-entering multiple times.
June 2015: Biometrics completed - walk in / argument, stressing proof of imminent travel and multiple prior inconvenient appointments & reschedules.
May 2016: Vermont Service Centre updated to processing May 2015 cases, therefore my case is now classed as outside normal processing time
May 2016: Service request sent (whatever that is) after calling to find out why I am still waiting after 12 months. Unable to tell me anything.
May 2016: Letter received in response, stating processing is on hold due to 'pending security checks' with no other information. Not helpful.
May 2016: (7am) - Infopass appointment for I-551 Stamp in passport.  (8am) - Returned to USCIS office for another I-551 stamp after realizing the dumbass put the expiry stamp as 2015 not 2017. Two entire passport pages wasted. Cheers. 

Oct 2016: Infopass appointment (not at local office). USCIS have sent my file to an overseas office, in a country that neither myself or my spouse have ever resided in. It has sat there untouched for five months. Why? Who knows. Internal query requesting urgent clarification is sent by USCIS officer.  
Oct 2016: An identical 'pending security check'  letter received, addressing precisely none of my or the immigration officers legitimate queries. 
Nov 2016: Infopass appointment: My file is now back in the US and at my local office...no other updates or progress. 
Jan 2017: Notification that an interview has been scheduled at a local office. Bizarrely still no RFE... 
Jan 2017: 2hr wait, then interview terminated before it began, due to moving my ID to another state 2 wks prior. New interview 'in a few months...maybe.'       Informed them that divorce proceedings are underway, but not finalised at this time. 
March 2017: An Interview was scheduled - marked as no-show as they didn't actually send out a notification of interview. FML 
April  2017: Filed an official complaint with the ombudsman, and have requested Senator & Congressman assistance - enough is enough. 
May 2017: Yet another infopass. No updates, interview of further progress. Still no response from Congressperson, Senator, or Ombudsman received. 
June 2017: 68 days after contacting them, the Ombudsman finally contacted USCIS. 'It may take up to 60 days to receive a response'.   
July 2017:  A follow up enquiry sent by Ombudsman to USCIS after receiving no response or action after 45 days. I am Jack's complete lack of surprise. 
August 2017: 60 days has come and gone with no response from USCIS. Contacted the Ombudsman who will contact them AGAIN. 
August 2017: Email from Ombudsman - USCIS have scheduled an interview at the very end of August .  
August 2017: Interview - switched to a (finalised) divorce waiver. Told that decision will be made that afternoon, but no problems foreseen with my case. 
September 2017: Now 4 weeks since interview, my file has not moved from the officers desk, and no decision is showing when I call and speak to a Tier 2.  
September 2017: Request filed for Senator assistance (a different senator - maybe I will get a reply & assistance from this one?). 
October 2017: 37 days since interview....and no decision.  W, and indeed, TF is going on???? 
October 2017: Letter of Denial received - reason given as 'I-751 petition was not properly filed'. Discovered ex-spouse made false allegations to USCIS

I-751 #2 [Pending] 

October 2017: Within 72hrs of receiving denial notice, a new waiver I-751, divorce decree & $680 cheque, sent to Vermont via FedEx overnight 9am priority.  

October 2017: I-797C Receipt/extension letter received, dated day of receipt at VSC 

October 2017: Another I-551 stamp obtained at infopass appointment, as the extension letter is useless with a 2yr card that expired 2.5yrs ago! 

November 2017: Biometrics completed (early walk-in) 

2018: Re-entered US multiple times with second I-751 extension letter & stamp. Quick trip to secondary required to verify, and stamped in as normal


N-400 [Pending] 

February 2018: N-400 filed online.  $725 paid to the USCIS paperwork wastage fund

February 2018: Biometrics completed (walk-in)

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Dear MindTheGap : 


Thanks much for the inputs ; Finally at 3 am in the morning, I was able to get the appointment !!

However : 

   - Yet, another bad surprise (beside having to put so much efforts just to get the Infopass appointment!!) from USCIS : 

                  After checking  all relevant documents,  following was the conversation with USCIS Officer 

                    ( Through out the conversation, I have maintained Absolute Calm composure - just for the record !! )  : 

                  USCIS Officer to me : Does she have any Travel plan in next 2 months ? 

                  Me : Yes, she wants to Travel to UK but, she is stuck without this renewal ( which is fact as she plans to travel to UK during X'mas!) 

                  USCIS Officer :  I am sorry I can not do anything today, As I do NOT have the Stamp which is to put on  her (my Wife's) 

                                              Passport !!!????!!!??

                  Me : Is it because, that, we are missing any documents or is there anything missing from our  end  ? 

                 USCIS Officer : No, you are not missing anything but, since I don't have any stamp as of now, you should come back Post 

                                            Thanksgiving !!

                 Me   : Would you have Stamp by then ? 

                 His Answer :  We will see !!??!!

                 And adding  Insult to "Injury" ..He says : By January 15, 208 ( it is a date when the Conditional PR of my wife expires as per One Year

                                                                                           extension !! )  she can apply for citizenship !! 

                  My Reminder to him :  My Wife's Employment is at stack ( which is fact, as HR Person keeps asking about further renewal post

                                                            01/15/18 !! every few days since last 1.5 months !! ) as  the expiration date is coming near !!? And she Needs

                                                             Proof of LPR ASAP !! 

                   USCIS Officer :  Come back Post Thanksgiving and we will see what we can do !! 

      - And that was it !!  AFTER  enormous effort of  just to get that damn appointment !! --- No solution at all !!

      - After reaching to home : It took me only 10 minutes to find out  USCIS Circular to Its own officer  Directing them to Put the Renewal 

         Stamp on Peron's Passport who is in similar condition ( 2 PDFs attached with highlighted text of that circular !!)  !!! 

      - Rather than putting renewal stamp - why would he talk ir-relevantly about My wife's eligibility to apply for US Citizenship where as

                                                                         technically (although NOT  out of LPR  beyond 01/15/18 even that stamp is not there on her

                                                                         Passport !!)  she has NO proof of her LPR status in US Post Effective 01/15/18 ??

         - And that too : After reminding him that, my wife's employment is at stake ??

 Again after Few Late Night / early morning 'endeavors' ...I just now got another appointment post Thanksgiving ..

 My Q Is : What that USCIS Officer is Up to ? Is it possible that in this Good Old USofA ..the Govt. USCIS Office would NOT have a Renewal


               - Should I show him the Print out with highlighted text where US Dept. of Homeland Security is asking its Officer to put the Renewal 

                  Stamp on Applicant's  Passport in such cases IF he  again refuses to put that stamp on her passport for some non-sense reason ? 

                           OR It would be kinda Offending him  : I do NOT even care if he feels offended .. !!

                                 What I care is  DO I HAVE Right to  Push back such nonsense if it happens again  during next appointment ?  

                                       ...by showing him his own Agency's  Circular which clearly states what he supposed to do in such cases ??

Sorry for the long post -- I am REALLY Pissed off !!  We have a feeling that, he was just fooling with us !!  I neither have time nor tolerance for such kind of  'who cares' attitude from USCIS Officer even when nothing is missed / in violation from our end he knows that my wife's hard

earned employment is at stack and her travel plan is in limbo  !!  


Your thoughts / opinion  is  highly appreciated .. ( I am in this country since 20 years ..everything's going down here for sure !! ) 


Thanks a Lot,

Warm Regards,

- Achillus    



Edited by Achilus
Typo mistake

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