Once filling for removal of conditions is it recommended to call USCIS since online status is not working? How long should you wait to call USCIS?

[bahamamama234 25]

Our case we already did biometrics and received 1 year extension letter therefore so far all is good.

 

I have seen posts about people not receiving their RFE etc's...Lost in the mail perhaps, not delivered maybe

 

I was wondering if is recommended to call USCIS to check in the status of your case since their online case check is stuck at the bug ''fees were waived.''

 

And if so, how long should you wait to call to make sure there's no lost mail and that everything is in order?

 

Thank you

[Ketsuban 1,034]

If you don't usually have issues with mail going missing then you should be alright on the RFE front. Keep an eye on the processing times on USCIS' website and if yours goes over, give them a call and see what's up.

[bahamamama234 25]

20 hours ago, Ketsuban said:

If you don't usually have issues with mail going missing then you should be alright on the RFE front. Keep an eye on the processing times on USCIS' website and if yours goes over, give them a call and see what's up.

Thank you!!

[Michelle13 39]

I called uscis (for my own peace of mind) with mine saying "visa fee was waved."  They assured me that everything looked good and that they weren't waiting on me for anything.  

 

I'd rather be safe than sorry.  I'm pretty detailed about this kinda stuff haha. 

[bahamamama234 25]

38 minutes ago, Michelle13 said:

I called uscis (for my own peace of mind) with mine saying "visa fee was waved."  They assured me that everything looked good and that they weren't waiting on me for anything.  

 

I'd rather be safe than sorry.  I'm pretty detailed about this kinda stuff haha. 

What's the number to call and what options you had to choose to speak to someone?

 

 

Thank you!

[bahamamama234 25]

So I called them saying when I check my case status online it says ''fees were waived' but I did not request any waiver and that I have been to biometrics and just want to make sure all is in order...

 

A guy told me that I would have to be transfer to tier 2 cause that's a technical problem and that I have to call closer to 8am tomorrow because they are not allowed to make transfers in the evening (lol)

[Michelle13 39]

42 minutes ago, Jabuticaba 1 said:

What's the number to call and what options you had to choose to speak to someone?

 

 

Thank you!

1-800-375-5283

 

I pressed 1-1-2-1-1-1 to talk to someone

[bahamamama234 25]

1 minute ago, Michelle13 said:

1-800-375-5283

 

I pressed 1-1-2-1-1-1 to talk to someone

Thank you! before your reply I called them and went through putting in my application receipt number so I was transferred to a guy that read the whole sentence that shows in my USCIS online case check status ''Your fees were waived bla bla bla'' I told him no I did not request for a waived and they cashed out my check I have already done biometrics I just wanna make sure all is in order.

 

He said ''Oh if you did not request a waiver that's a technical issue I have to transfer you to Tie 2 but I can't transfer in evenings (are they scared of vampire calls? lmfao) So he said I have to call tomorrow as close to 8 am as possible

[bahamamama234 25]

Updates...I been trying since yesterday to call them

 

they told me to call back today at 8am, today I called they say they would transfer me to a tier 2, instead of a transfer I got a request to leave a phone number and they would call me back in 180 minutes

 

Nobody called back. I called them, they said ''at this moment we are not transferring to tier 2'' I said I been trying to speak to a tier 2 since 2 days you were supposed to call me back and never did. They apologized and created a service request, gave me a confirmation number and said they will try to call tomorrow but if I don't hear from them by february 10 to call again  

 

####### really? Is it that hard to transfer someone to a tier 2 just to ask a simple question and clarify a technical issue????

[Michelle13 39]

crazy!!!

Thanks for the update!

Hopefully they get back to you soon.  

 

The good thing is that they have you on file reaching out to them to make sure things are in order. 

[bahamamama234 25]

16 minutes ago, Michelle13 said:

crazy!!!

Thanks for the update!

Hopefully they get back to you soon.  

 

The good thing is that they have you on file reaching out to them to make sure things are in order. 

So check it out (lol)

 

I just filled in an E-request (Online request) Regarding the ''fees were waived issue'' and stating I never requested for a waiver and I want to make sure all is in order because I've done biometrics and I have extension letter already so I just want to make sure it's a technical issue.

 

Once I've submitted it online, they called me. I guess it was a Tier 2 because he didn't just read what it said online, he asked for all my receipt numbers...

 

Then he said ''The first receipt number you have for I751 once you paid the fee it generated your second receipt number for CR189. You go by and use the CR8 receipt number, that's the number that says fees were waived. The reason it says that is because you already paid for I765 so once it generated the CR8 your fees are waived, all that it means is you paid for all. Once you receive your green card you will see it 

 

So I guess that kinda clarifies why so many people have the same ''fees waived'' issue online....

 

I like that he said ''once you receive your green card (have I been approved? Jk I know probably not yet but funny how he said that.)

and he said ''you have your extension that's all you need to work and travel, it takes 9-12 months to approve application if you don't have it approved by then we give you another extension letter..

 

 

[bahamamama234 25]

Remember the second call I made and that I spoke to Tier 1 again and made a service request and got a confirmation number saying I would be called by February 10?

 

Once I check my case online it still says ''fees were waived'' and is also shows that confirmation number from the phone service request saying:

As of January 26, 2017, your Other - Tier 1, referral number ********* is currently not assigned for processing

 

So they are not gonna call me again cause they solved the ''issue'' already. Is good to know they connect all those requests in the online petition and I can see it online, that means the online case check is not delayed or wrong.