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E-Service Request Question

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I submitted my application on August 3. The check was cashed on the 5th. I called at least twice a week since the beginning of this month, the Tier 2 officer kept telling me that the NOA has been sent on the 5th and the biometrics has not been scheduled. I submitted E-request earlier this month asking for my NOA1 and biometrics that I still haven't received. I just checked my case history on the website and it says

  • 09/20/2016

    On September 20, 2016, your general inquiry, referral number WKD##### was completed.

  • 09/20/2016

    On September 20, 2016, we sent a response to your general inquiry, referral number WKD######.

  • 09/07/2016

    On September 7, 2016, your general inquiry, referral number WKD######, was assigned to an officer for response.

    Question 1:

    What does it mean "we sent a response to your general inquiry"? I checked my email and I didn't see anything from USCIS.

    Question 2:

    I called again this morning twice.

    First Tier 2 Officer said that biometrics has not been rescheduled for me.

    Second Tier 2 Officer said that I missed my biometrics that was scheduled on August 26. What the!!! I told him that it's not possible since I called ar least several times a week asking about my biometrics and no one has mentioned anything about missed biometrics. He said "Well, I don't know, that's what it says on the screen" Has anyone ever experienced this?

    I don't want my application get denied for something that is not my fault. Ugh.

    Thanks in advance for any reply!!

I-751 (Removal of Conditions)

[08/03/16] Package delivered to USCIS (California Service Center)

[08/05/16] NOA (never received, lost in the mail)

[09/15/16] NOA replacement

[10/07/16] Biometrics (early walk-in on 09/27/16)

[05/07/18] Case transferred to NBC

[06/25/18] Interview was scheduled

[07/30/18] Combo I-751/N-400 interview



N-400 (Naturalization) with pending I-751 (Removal of Conditions)

[07/31/17] Package sent to USCIS (NBC)

[08/07/17] NOA

[08/31/17] Biometrics

[12/20/17] In line for interview

[06/25/18] Interview was scheduled

[07/30/18] Combo I-751/N-400 interview

[08/31/18] NOID received

[09/07/18] NOID response sent back to USCIS

[10/02/18] In line for oath ceremony

[11/13/18] Oath ceremony was scheduled

[12/10/18] Oath! Finally a US Citizen!



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