When Will We Receive Passport and Visa

[cwespalmore 2]

I found previous threads about how to track the visa, but none dealing with when we can't track it. My wife's visa was approved a month ago. They told her when she was approved she should get her visa and passport back in the mail in 5-7 days. I went online to the CEAC the same day and saw the status was changed to "ISSUED" and it said 7-10 days. 3 weeks later still nothing in the mail so we called the embassy. The embassy said they were waiting to send would have someone contact us when. I just called again and they said they are waiting from the embassy to send. Not sure what embassy they are waiting for since they are the embassy. CEAC still says issued. I tried tracking passport on the ustraveldocs, but it says no passport exists. Any thoughts? Thank you.

[Greenbaum 12,262]

I don't know if any of this information you have already, but I'll include it for your review. If nothing continues to help get your answer call the Embassy and ask for a supervisor. I would be on them like white on rice. Good luck.

Track Your Visa from USEM to 2GO. PLUS!

TRACK YOUR VISA/PASSPORT AT THE EMBASSY

State Dept. visa tracking: https://ceac.state.gov/CEACStatTracker/Status.aspx? (not updated or as detailed as the USEM website)

Here is a link for requirements for receiving your passport and the visa, there are also options for tracking the status of your visa/passport and where it is currently. You can also change delivery options. http://www.ustraveldocs.com/ph/ph-niv-passportretrieve.asp#trackingoptions

If your application was temporarily refused under Section 221(g) of the Immigration and Nationality Act, you can now check the status of your application online. http://manila.usembassy.gov/adminprocessing2.html

TRACK YOUR PASSPORT/VISA THROUGH 2GO

http://supplychain.2...trace/index.asp Enter your UID number off the embassy confirmation letter (online confirmation page by bar code).

2GO CUSTOMER SERVICE FOR CHECKING DELIVERY

2Go customer service hotline (+632) 5287-136 is available Monday to Friday 8:00 am to 7:00 pm and Saturday 8:00 am to 5:00 pm.

[Hank_ 9,174]

I found previous threads about how to track the visa, but none dealing with when we can't track it. My wife's visa was approved a month ago. They told her when she was approved she should get her visa and passport back in the mail in 5-7 days. I went online to the CEAC the same day and saw the status was changed to "ISSUED" and it said 7-10 days. 3 weeks later still nothing in the mail so we called the embassy. The embassy said they were waiting to send would have someone contact us when. I just called again and they said they are waiting from the embassy to send. Not sure what embassy they are waiting for since they are the embassy. CEAC still says issued. I tried tracking passport on the ustraveldocs, but it says no passport exists. Any thoughts? Thank you.

Have you contacted the embassy regarding issue?

• VISA INFORMATION AND APPOINTMENT SERVICE

  Philippines: (632) 976-8500, (632) 976-8501 or (632) 976-8502, Monday-Friday, 8:00a.m.-8:00p.m. (Except on Philippine and US Holidays).

  US: (703) 520-2235, during 7:00 p.m. to 7:00 a.m. (Eastern Standard Time).

  Callers are able to speak with an English-, Tagalog-, Ilocano-, or Cebuano-speaking operator.

[cwespalmore 2]

I don't know if any of this information you have already, but I'll include it for your review. If nothing continues to help get your answer call the Embassy and ask for a supervisor. I would be on them like white on rice. Good luck.

Track Your Visa from USEM to 2GO. PLUS!

TRACK YOUR VISA/PASSPORT AT THE EMBASSY

State Dept. visa tracking: https://ceac.state.gov/CEACStatTracker/Status.aspx? (not updated or as detailed as the USEM website)

Here is a link for requirements for receiving your passport and the visa, there are also options for tracking the status of your visa/passport and where it is currently. You can also change delivery options. http://www.ustraveldocs.com/ph/ph-niv-passportretrieve.asp#trackingoptions

If your application was temporarily refused under Section 221(g) of the Immigration and Nationality Act, you can now check the status of your application online. http://manila.usembassy.gov/adminprocessing2.html

TRACK YOUR PASSPORT/VISA THROUGH 2GO

http://supplychain.2...trace/index.asp Enter your UID number off the embassy confirmation letter (online confirmation page by bar code).

2GO CUSTOMER SERVICE FOR CHECKING DELIVERY

2Go customer service hotline (+632) 5287-136 is available Monday to Friday 8:00 am to 7:00 pm and Saturday 8:00 am to 5:00 pm.

Thanks I found this on anothee thread. The first link, the visa says issued. It has said that for a month. The second link says her passport doesn't exist. Thank you.

[Hank_ 9,174]

Thanks I found this on anothee thread. The first link, the visa says issued. It has said that for a month. The second link says her passport doesn't exist. Thank you.

Being CEAC has stated ISSUED for a month and 2GO has no record nor USTRAVELDOCS, you need to contact the embassy.

[cwespalmore 2]

<p> Have you contacted the embassy regarding issue?

• VISA INFORMATION AND APPOINTMENT SERVICEPhilippines: (632) 976-8500, (632) 976-8501 or (632) 976-8502, Monday-Friday, 8:00a.m.-8:00p.m. (Except on Philippine and US Holidays). US: (703) 520-2235, during 7:00 p.m. to 7:00 a.m. (Eastern Standard Time).Callers are able to speak with an English-, Tagalog-, Ilocano-, or Cebuano-speaking operator.

My wife called the Philippines number a week ago. They said they are waiting for approval and she should hear something back. I called the US number last night which I believe goes right to the embassy in Manila. They said my wife had called last week and they told her they would call back. They are waiting for the embassy. Not sure what she meant. Thanks.

[Hank_ 9,174]

My wife called the Philippines number a week ago. They said they are waiting for approval and she should hear something back. I called the US number last night which I believe goes right to the embassy in Manila. They said my wife had called last week and they told her they would call back. They are waiting for the embassy. Not sure what she meant. Thanks.

According to that information, your visa has not been ISSUED. Be patient for now.

[cwespalmore 2]

Thanks guys. I used the 2go website and that one works. It said it was in transit as of yesterday. Woot!!

[Hank_ 9,174]

Thanks guys. I used the 2go website and that one works. It said it was in transit as of yesterday. Woot!!

Whew!! That is great news!

Crazy about the info you got from the embassy..

[cwespalmore 2]

Yeah scared me. The embassy seemed confused. The ustraveldocs wouldn't pull up her info, but the 2go website does.

[Greenbaum 12,262]

Great news!! Glad my suggestion worked to update you and give you piece of mind. Safe travels.

[Hank_ 9,174]

Hope you meant "peace of mind"