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Please can someone help me clarify what exactly is a Teir 2 and what that can accomplish. I have been reading the forums and people have recommended several times to ask for a Teir 2 when speaking to CSC.

Your clarification will help me so much as I am also caught up in the TSC wait and trying to see if theirs anything I can to do to help inch my package.


Edited by kago16

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Thanks for the info. I noticed in your timeline that you requested and expedite. How did you do that? What circumstances can one request that? How did you do that?

Family issues with a pending military deployment.

You can do it for:

Humanitarian (Severe war torn places or natural diasters directly affectly immigrant)

Military Deployments (Must have orders or proof you are in your deployment window)

Severe Financial losses. (They only care about the petitioner here, not the immigrant) Maintaining two households is not a good reason

A few others, read up here....


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A "Tier 2 person is some kind of supervisor. Not the "tomato can" that answers the phone. Most of the time they will let you speak to a supervisor, but you have to have good reason.

Sometimes, you can get good information.,.,.sometimes not..,.,.,,now when you get to NVC.,.,they will speak to you, and give you any info. they have once your petition is sent to the embassy.

Good luck on your journey.

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Tier 1 (aka misinformation line)

- 3rd party contractors / not actual USCIS employees

- cannot be trusted

- uscis only provides them general information scripts. what they know are the same info found on the website

Tier 2 (actual USCIS Immigration Services Officers)

- have access to USCIS systems

- can answer case-specific questions

- very hard to get hold of since there's only about 150 officers between 2 locations

My K1 timeline (4 months/NO expedites): http://www.visajourney.com/timeline/profile.php?cfl=0&id=163489

My AOS timeline (10 months):

08/16/2014 - Sent in AOS package

08/18/2014 - Delivered per USPS website

08/22/2014 - Text of receipt numbers received

08/27/2014 - NOA hard copies received (dated 08/19 and 08/21)

08/29/2014 - Notice date of Biometrics letter

09/11/2014 - Received Biometrics appointment letter

09/18/2014 - Biometrics completed at USCIS Raleigh, North Carolina

11/08/2014 - EAD / Travel Document approved and went to card production

11/19/2014 - Received EAD/AP combo card (dated 11/14/2014)

12/16/2014 - Received Notice of Potential Interview Waiver letter dated 12/11/14

06/24/2015 - AOS approved! Card picked up by USPS KY for delivery

06/26/2015 - Received green card by mail (Yay I can rest for 2 years!)

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