Hongkong police clearance

[Phil&Mich 36]

Hi all,

So last week I sent my police clearance application forms and supporting documents too hongkong and this morning I received an email from hongkong police headquarters stating:

Dear Sir/Madam,

(My whole name)

We refer to the application for the above Certificate for the above named.

Please note that we received the application documents; however, we cannot

process the application because there is no official letter from government

authority. Please understand that a referral letter issued from relevant

consulate or government authority to support the purpose of application is

our fundamental requirement. The letter essentially proves the request of

CNCC and that the government authority is willing to receive your CNCC,

which will be directly sent to it. Without that letter, we cannot process

any applications. Therefore, please provide with us a letter from

government authorities stating the production of the Certificate is

required and the reason. The letter should contain the applicant's full

name and preferably the case number given.

Anyone could please help me where to get the letter they are asking..

Please I need help here, these clearances make the process so slow!

Edited March 3, 2015 by 23dave