E-mail/address to complain about embassy e-mailing/premum number

[britishspouse 1]

Okay so here is the general idea of my frustrations;

We are getting a CR1 visa, And I wanted to see if there was any way my interview date could be moved a week earlier, cant hurt to try right? So I called the expensive number, the guy gave me a code, and told me to e-mail LondonIV@state.gov which I did within the allotted time. Waited 4 days... no reply, no automated reply. After hearing other people who have e-mailed they always get n automated reply.

So I called the number again and told the guy this, and he told me Not to expect an automated reply, and to wait 2 more days then call back if I heard nothing. Well no reply... so I recently called back again. The guy I spoke with this time said that he didn't know what had happened, there was no way he could check the status of my email.

Its just really annoying. Im OK with keeping the date if i have to, but i just wanted to check for an earlier one as FIL Is due for surgery. Yet all this money spent on calls is stupid, if nobody is even going to answer my emails or give me an idea of why I haven't got a reply.

I had heard about another email address with consulate in? So asked the guy if I should try that one, to which he told me no, yet ive heard other people e-mailing it. So thats confusing.

Anyway. I dont normally complain but its just annoying. I want to talk to someone just to hear a yes/no but have already probably spent close to 15 pounds on calls, and have achieved nothing

Edited June 20, 2011 by britishspouse

[advocator 0]

Okay so here is the general idea of my frustrations;

We are getting a CR1 visa, And I wanted to see if there was any way my interview date could be moved a week earlier, cant hurt to try right? So I called the expensive number, the guy gave me a code, and told me to e-mail LondonIV@state.gov which I did within the allotted time. Waited 4 days... no reply, no automated reply. After hearing other people who have e-mailed they always get n automated reply.

So I called the number again and told the guy this, and he told me Not to expect an automated reply, and to wait 2 more days then call back if I heard nothing. Well no reply... so I recently called back again. The guy I spoke with this time said that he didn't know what had happened, there was no way he could check the status of my email.

Its just really annoying. Im OK with keeping the date if i have to, but i just wanted to check for an earlier one as FIL Is due for surgery. Yet all this money spent on calls is stupid, if nobody is even going to answer my emails or give me an idea of why I haven't got a reply.

I had heard about another email address with consulate in? So asked the guy if I should try that one, to which he told me no, yet ive heard other people e-mailing it. So thats confusing.

Anyway. I dont normally complain but its just annoying. I want to talk to someone just to hear a yes/no but have already probably spent close to 15 pounds on calls, and have achieved nothing

I have had to email the embassy and I sent mine to LondonConsular@state.gov. Be sure to put the email code in the subject box. I've emailed them on two occasions and they immediately sent me an automatic reply that just stated my email was received and would be replied to within 4 days. They replied the same day. Hope this helps. I just sent my second email this morning and the auto reply worked. Good luck.

[Nich-Nick 3,353]

It's on the Embassy website "contact us" page. http://london.usembassy.gov/visa_contact_information.html

Premium Rate Service Inquiry Line

Customers who believe that they have incurred excessive call charges when using the Operator Assisted Information Service may call the Premium Rate Service Inquiry Line on 0845 270 0552*. The line is available Monday through Friday between the hours of 8:00 am and 9:00 pm and Saturday, 9:00 and 4:00 pm BST. You will be asked to leave your contact details and one of the Customer Service team will call you back within 24 - 48 hours.

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