Passports Stuck at US Embassy in Moscow!!

[liz lemon 0]

My parents had their green card interview 18 days ago at the US Embassy in Moscow. It went well, but one of the document translations was missing (we sent it with the rest of the paperwork, but somehow it got lost along the way). They were asked to email the missing translation when they got home, which they did. They were told they would have their passports back in a week. It's been over two weeks and they still don't have their passports. What's worse, we're not even sure if the missing translation has been received. I can't get a direct answer because I can't get in touch directly with the visa services department at the embassy - I think they're running all of their correspondence through a russian mediator company, which doesn't seem very informed. My parents need to get their passports back asap for work and I don't know what else we can do.

What we've done:

Emailed the missing document per interviewer's request to 'consulmo' address (proper format, case number/name/dob) - no response

Emailed it requesting confirmation - the response we got was "thank you for the information. your case is being processed" - not sure if that means they have it or not

Called the visa services number, spoke with the russian mediator company who said the translation was still missing

Faxed it to the visa services number

Called the US citizens help line and they told me to try a different email address - emailed translation to 'moscowwarden' address - no response

Any ideas of what else we can try?

Anyone had a similar experience having to send additional documents after the interview? Timeline?

Where do I go for outside help? Secretary of State Department? US Senator?

Thanks in advance!

[thelastpetitioner 218]

when they said your case is being processed it means they have gotten it

[Henykat 16]

My parents had their green card interview 18 days ago at the US Embassy in Moscow. It went well, but one of the document translations was missing (we sent it with the rest of the paperwork, but somehow it got lost along the way). They were asked to email the missing translation when they got home, which they did. They were told they would have their passports back in a week. It's been over two weeks and they still don't have their passports. What's worse, we're not even sure if the missing translation has been received. I can't get a direct answer because I can't get in touch directly with the visa services department at the embassy - I think they're running all of their correspondence through a russian mediator company, which doesn't seem very informed. My parents need to get their passports back asap for work and I don't know what else we can do.

What we've done:

Emailed the missing document per interviewer's request to 'consulmo' address (proper format, case number/name/dob) - no response

Emailed it requesting confirmation - the response we got was "thank you for the information. your case is being processed" - not sure if that means they have it or not

Called the visa services number, spoke with the russian mediator company who said the translation was still missing

Faxed it to the visa services number

Called the US citizens help line and they told me to try a different email address - emailed translation to 'moscowwarden' address - no response

Any ideas of what else we can try?

Anyone had a similar experience having to send additional documents after the interview? Timeline?

Where do I go for outside help? Secretary of State Department? US Senator?

Thanks in advance!

I would contact both senators and your congressman if I were you. Their communication system is not good at all at that embassy. If they told your parents a week, then they should have returned them in a week.