Operator refused to give me e-mail code

[Sherri and Matt 1]

So I paid the 16 bucks and called the 866 embassy number so I could get an e-mail code so Matt would be able to contact them from France if he needs to. The lady I spoke with refused to give me a code staing "that won't be necessary" and giving me all the party line BS that we all despise. I tried to explain to her that I wanted it in case we needed to contact them in the future and she just kept saying that won't be necessary. She told me the only time we would ever have a need to contact them is if we have heard nothing for 10 more weeks at least, but she is quite confidant we will hear something, therefore it won't be necessary for us to contact them again. Has anyone had this happen to them? I know from this site that calling USCIS is a big waste of time, but I thought once you were at the embassy stage it got better.

[English Muffin 59]

The codes are only valid for a week so there's not much point in asking for it unless you're going to use it immediately. You can't get a code to use at some point in the future. Perhaps that's what she was getting at?

[Talyss 0]

They refused to give me the code until after my interview date had been scheduled. I tried twice to get it - once with a query about a previous marriage certificate that they didn't know the answer to but they didn't think I was entitled to send an email to ask the embassy staff about it, the second time when I wanted to ask for a specific time frame window for the interview. They eventually gave it to me after the date was scheduled so I could ask for it to be rearranged.