What number to call to check on case status?

[Silke 1]

It's been 44 days since CSC received my application and issued my NOA but I still haven't gotten my biometrics letter.

I scheduled an infopass appointment for June 22 (that was the earliest appointment I could get!) but don't want to wait that long to check on the status of my case.

On the USCIS website I came across the phone number for the National Customer Service Center but it says that they cannot give you any information regarding the status of your case over the phone. Does someone have a different number I could call?

Thanks a lot! I appreciate it.

[YuAndDan 153]

Biometrics comes out of an ASC so may not be your local field office. The infopass should get you information, and perhaps they will do the biometrics while you are there.

The only number is the one that you have, also known as the mis-information line.

[Silke 1]

Biometrics comes out of an ASC so may not be your local field office. The infopass should get you information, and perhaps they will do the biometrics while you are there.

The only number is the one that you have, also known as the mis-information line.

Thanks for your quick reply!

[Silke 1]

Biometrics comes out of an ASC so may not be your local field office. The infopass should get you information, and perhaps they will do the biometrics while you are there.

The only number is the one that you have, also known as the mis-information line.

I called the "misinformation line" today and put in a service request. I don't know if it will actually help but I guess it was worth a try.

[*cinch* 0]

Biometrics comes out of an ASC so may not be your local field office. The infopass should get you information, and perhaps they will do the biometrics while you are there.

The only number is the one that you have, also known as the mis-information line.

I called the "misinformation line" today and put in a service request. I don't know if it will actually help but I guess it was worth a try.

Hello,

I'm also waiting for my biometrics appt., filed I-751 on April 27 and have not heard anything back from USCIS. Can you tell me how to do a service request? I am so worried..

I appreciate your reply....

Chey

Edited June 13, 2009 by *cinch*

[Silke 1]

Biometrics comes out of an ASC so may not be your local field office. The infopass should get you information, and perhaps they will do the biometrics while you are there.

The only number is the one that you have, also known as the mis-information line.

I called the "misinformation line" today and put in a service request. I don't know if it will actually help but I guess it was worth a try.

Hello,

I'm also waiting for my biometrics appt., filed I-751 on April 27 and have not heard anything back from USCIS. Can you tell me how to do a service request? I am so worried..

I appreciate your reply....

Chey

I called the National Customer Service Center (1-800-375-5283 ) and explained my situation. The person I talked to then offered to put in a service request for me and said I should hear something within 30 days.

Good luck and keep us updated!

[*cinch* 0]

Biometrics comes out of an ASC so may not be your local field office. The infopass should get you information, and perhaps they will do the biometrics while you are there.

The only number is the one that you have, also known as the mis-information line.

I called the "misinformation line" today and put in a service request. I don't know if it will actually help but I guess it was worth a try.

Hello,

I'm also waiting for my biometrics appt., filed I-751 on April 27 and have not heard anything back from USCIS. Can you tell me how to do a service request? I am so worried..

I appreciate your reply....

Chey

I called the National Customer Service Center (1-800-375-5283 ) and explained my situation. The person I talked to then offered to put in a service request for me and said I should hear something within 30 days.

Good luck and keep us updated!

Thanks for the reply.

By the way, after posting here, I did call their customer service number. I asked assistance for a service request but instead the rep transferred my call to another number. I spoke to IO Sam, he asked for my Alien registration number and checked my file. He said my biometrics is not yet scheduled and to wait 2 more weeks. If, by then, I don't receive the notice, I should call them back again.

And then he asked me a couple of things, turned out he was from my home country and we went to the same school. I asked him where the call was forwarded to, he said in LA.

[*cinch* 0]

Silke,

I forgot to add, you can check if you have been scheduled for biometrics too by speaking to an IO. Maybe my experience would help. I used the change address option, and informed the rep I am not changing address but needs assistance on a service request and then my call was transferred to an immigration officer in LA.

And I'll keep you posted here when I receive the bio notice and for any updates! Thanks again.

Edited June 13, 2009 by *cinch*

[Silke 1]

Silke,

I forgot to add, you can check if you have been scheduled for biometrics too by speaking to an IO. Maybe my experience would help. I used the change address option, and informed the rep I am not changing address but needs assistance on a service request and then my call was transferred to an immigration officer in LA.

And I'll keep you posted here when I receive the bio notice and for any updates! Thanks again.

I forgot to mention earlier that I too was transferred to an IO after talking to a customer service rep (by the way, I chose the "lost receipt number" option to get to talk to an actual person). My biometrics appointment hasn't been scheduled yet either. That's why the IO offered to put in a service request. Maybe you should call again and hope to get to talk to an IO that will put in a service request now?! When was your package received by CSC? Mine got delivered on April 28th.

[*cinch* 0]

Silke,

I forgot to add, you can check if you have been scheduled for biometrics too by speaking to an IO. Maybe my experience would help. I used the change address option, and informed the rep I am not changing address but needs assistance on a service request and then my call was transferred to an immigration officer in LA.

And I'll keep you posted here when I receive the bio notice and for any updates! Thanks again.

I forgot to mention earlier that I too was transferred to an IO after talking to a customer service rep (by the way, I chose the "lost receipt number" option to get to talk to an actual person). My biometrics appointment hasn't been scheduled yet either. That's why the IO offered to put in a service request. Maybe you should call again and hope to get to talk to an IO that will put in a service request now?! When was your package received by CSC? Mine got delivered on April 28th.

Thank you for the additional info, Silke. I'll call again on Monday. CSC received my I-751 package on the 28th of April. I hope we get our biometrics soon.

[Silke 1]

Silke,

I forgot to add, you can check if you have been scheduled for biometrics too by speaking to an IO. Maybe my experience would help. I used the change address option, and informed the rep I am not changing address but needs assistance on a service request and then my call was transferred to an immigration officer in LA.

And I'll keep you posted here when I receive the bio notice and for any updates! Thanks again.

I forgot to mention earlier that I too was transferred to an IO after talking to a customer service rep (by the way, I chose the "lost receipt number" option to get to talk to an actual person). My biometrics appointment hasn't been scheduled yet either. That's why the IO offered to put in a service request. Maybe you should call again and hope to get to talk to an IO that will put in a service request now?! When was your package received by CSC? Mine got delivered on April 28th.

Thank you for the additional info, Silke. I'll call again on Monday. CSC received my I-751 package on the 28th of April. I hope we get our biometrics soon.

Definitely call again on Monday! You shouldn't have to wait another 2 weeks! Good luck!

[*cinch* 0]

Silke,

I forgot to add, you can check if you have been scheduled for biometrics too by speaking to an IO. Maybe my experience would help. I used the change address option, and informed the rep I am not changing address but needs assistance on a service request and then my call was transferred to an immigration officer in LA.

And I'll keep you posted here when I receive the bio notice and for any updates! Thanks again.

I forgot to mention earlier that I too was transferred to an IO after talking to a customer service rep (by the way, I chose the "lost receipt number" option to get to talk to an actual person). My biometrics appointment hasn't been scheduled yet either. That's why the IO offered to put in a service request. Maybe you should call again and hope to get to talk to an IO that will put in a service request now?! When was your package received by CSC? Mine got delivered on April 28th.

Thank you for the additional info, Silke. I'll call again on Monday. CSC received my I-751 package on the 28th of April. I hope we get our biometrics soon.

Definitely call again on Monday! You shouldn't have to wait another 2 weeks! Good luck!

Thanks for the good luck. I was able to put in a service request. Were you given a confirmation number? Just wondering if we had the same experience. Thanks again.

[Silke 1]

Silke,

I forgot to add, you can check if you have been scheduled for biometrics too by speaking to an IO. Maybe my experience would help. I used the change address option, and informed the rep I am not changing address but needs assistance on a service request and then my call was transferred to an immigration officer in LA.

And I'll keep you posted here when I receive the bio notice and for any updates! Thanks again.

I forgot to mention earlier that I too was transferred to an IO after talking to a customer service rep (by the way, I chose the "lost receipt number" option to get to talk to an actual person). My biometrics appointment hasn't been scheduled yet either. That's why the IO offered to put in a service request. Maybe you should call again and hope to get to talk to an IO that will put in a service request now?! When was your package received by CSC? Mine got delivered on April 28th.

Thank you for the additional info, Silke. I'll call again on Monday. CSC received my I-751 package on the 28th of April. I hope we get our biometrics soon.

Definitely call again on Monday! You shouldn't have to wait another 2 weeks! Good luck!

Thanks for the good luck. I was able to put in a service request. Were you given a confirmation number? Just wondering if we had the same experience. Thanks again.

I'm glad you were able to put in a service request this time! Yes, I was given a confirmation number as well. I hope we will hear something soon!

[Silke 1]

I finally received my biometrics notice in the mail today! I'm actually considering doing a walk-in since my appointment is still 3 weeks away. I hope those who are still waiting will receive their bio notices soon too!

[*cinch* 0]

Yay! We both got our biometrics notices today. What a relief!