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jsnearline

NCSC 800 number is worthless

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I called USCIS yesterday and asked if they could tell us whether the category code on my wife's green card was correct or not. We don't want to file an I-90 unless we know for sure there is an error on the card. The 800 number's response was that we have to make an Infopass appointment to find that out. What a bunch of #######. They have immigration officers who they could transfer me to who I'm sure could answer the question.


08/28/2004 Engaged

09/22/2004 I-129F submitted

10/01/2004 I-129F Approved

12/15/2004 K1 Issued

12/30/2004 Arrival in US

02/19/2005 Married

01/30/2006 Conditional Green Card Approved

01/15/2008 Conditions Removed and 10 Year Card Issued

03/28/2009 N-400 mailed to Lockbox

07/17/2009 Interview Denver USCIS office RECOMMENDED FOR APPROVAL

08/28/2009 Naturalization Ceremony - US District Court - Denver, Colorado[/b][/u]

09/04/2009 Applied for passport

09/22/2009 Passport approved and mailed

09/24/2009 Passport received

08/26/2009 Naturalization Certificate and Name Change Petition arrive back from State Department

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I called USCIS yesterday and asked if they could tell us whether the category code on my wife's green card was correct or not. We don't want to file an I-90 unless we know for sure there is an error on the card. The 800 number's response was that we have to make an Infopass appointment to find that out. What a bunch of #######. They have immigration officers who they could transfer me to who I'm sure could answer the question.

I'm not sure they do. The "customer service center" is only a private contractor equipped with not much more than scripts and the same information you can get from your online case status screen.


Meh

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It used to be that if you had an issue the frontline contractors couldn't handle, they would transfer you to an immigration information officer who had access to your case and could answer more specific questions. Has this changed recently?


08/28/2004 Engaged

09/22/2004 I-129F submitted

10/01/2004 I-129F Approved

12/15/2004 K1 Issued

12/30/2004 Arrival in US

02/19/2005 Married

01/30/2006 Conditional Green Card Approved

01/15/2008 Conditions Removed and 10 Year Card Issued

03/28/2009 N-400 mailed to Lockbox

07/17/2009 Interview Denver USCIS office RECOMMENDED FOR APPROVAL

08/28/2009 Naturalization Ceremony - US District Court - Denver, Colorado[/b][/u]

09/04/2009 Applied for passport

09/22/2009 Passport approved and mailed

09/24/2009 Passport received

08/26/2009 Naturalization Certificate and Name Change Petition arrive back from State Department

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