Embassy Issues UPDATE

[MasikAndKisya 0]

Hey everyone,

I got alot of messages on this last post I did about rudeness at the Kyiv Embassy, so here is the updated result. The Embassy ended up calling my fiancee and taking a full report of what happened. They advised her that what she experienced is not a normal occurrence and thanked her for the letter I wrote. They also issued a full apology and explained that the individual will face disciplinary actions. They wished her well on her trip over as well as her upcoming marriage. It worked out pretty well I think.

Okay,

So I figured out what part of the problem is with the Kyiv Embassy. Maybe this isn't indicative of everyones experience, but it makes sense to me. This is a letter I sent over there, it speaks for itself, but the locals working at the Embassy need a reality check:

Dear Public Liaison Unit,

The customer service that my fiancée and I have received from this sector of the Consular Section has been impeccable, and I thank you for that. However, the service experienced by my fiancée from the Embassy’s locally hired Ukrainian speaking employees has been atrocious. I am absolutely outraged at the way she was talked at while being notified, via phone, of her passport being delivered back to her today. Likewise, I am appalled that the Embassy would even hire individuals who are lacking basic social graces and polite communication skills. I am sure that the Embassy does not need to be reminded that the individuals working for it are the face of the United States government. As an American citizen I am appalled that anyone would criticize an individual over the phone on not picking up on the first ring and continue on to taunt them about not receiving their VISA in the mail in a timely manner because of it. Furthermore, to speak and behave in such a manner with a matter as delicate as a K-1 VISA is simply unacceptable. If the individual is so unhappy with his job then perhaps he should be reminded how wonderful it is to be unemployed in Kyiv. Furthermore, I would expect that this type of behavior is an outlier and is not representative of all local employees at the Embassy. Given the gravity of this situation it would seem that disciplinary measures need to be taken against the individual, as I doubt that this was the first time an act of this nature has taken place. I will assume that the Embassy would have taken this course of action without my suggestion. A written apology will be sufficient to right this wrong. Pending no response an official complaint will be filed with my Congressional representative and my Senator.

Concerned,

Yuriy

[Jasman0717 8]

It is nice to see that they actually followed up on the complaint.

[MasikAndKisya 0]

It is nice to see that they actually followed up on the complaint.

Twice, i got an e-mail from them as well. It's a problem with their courier service, FedEx. So FedEx is going to be getting a nice nasty gram as well.

[Jamie&Dora 0]

Hey everyone,

I got alot of messages on this last post I did about rudeness at the Kyiv Embassy, so here is the updated result. The Embassy ended up calling my fiancee and taking a full report of what happened. They advised her that what she experienced is not a normal occurrence and thanked her for the letter I wrote. They also issued a full apology and explained that the individual will face disciplinary actions. They wished her well on her trip over as well as her upcoming marriage. It worked out pretty well I think.

Okay,

So I figured out what part of the problem is with the Kyiv Embassy. Maybe this isn't indicative of everyones experience, but it makes sense to me. This is a letter I sent over there, it speaks for itself, but the locals working at the Embassy need a reality check:

Dude,

I too wrote a letter to the Embassy in Budapest, but it was to praise 2 employees. Both Hungarian. One was wonderful in helping me get my documents correct to marry in Hungary, and the other for her help in understanding what consular processing would look like when our case got to that point. Both employees were recognized. But sadly, my case is at CSC and my 130 is now 249 days old, no touches.

-jamie