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Manila, Philippines | Review on March 24, 2020: | PWB
Rating: | Review Topic: K1 Visa
Interviewed on 18th of February 2020 and had problems from the beginning at window 37 during the initial document screening. Medical paperwork was lost and Embassy claimed it was not submitted, finally they acknowledge they had it but could not find it. Two and a half hours latter we were called back to window and they asked for NBI. While standing they found NBI and returned personal copy to Fiancee. Finally told all paperwork was accounted for and to go on to fingerprinting and interview. NOTE: Never saw Medical paperwork, all paperwork was just loosely rammed into a manila folder. Fingerprinting went well and the interview with the Consulate was quick with only two questions. The Consulate said we were approved and I asked if it would be possible to get the Visa by the 27th of February. He said he would try his best. On the 27th notified by 2GO at Mall of Asia Visa had been shipped to wrong address by Embassy. Finally located package only to discover that the Visa was issued on the 26th then placed on hold the 27th. Embassy requested additional NBI documentation of all known AKA and previous names. Complied with request and then tried on numerous occasions to contact Embassy. No luck, never notified if they received documentation. Complete and total breakdown with communication. One time call center sent us to Consulate Office in India. No cooperation from American Embassy and now we have the Corona virus to contend with. Could not be more disappointed in my Department of State. This should not have happened.
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