Adeelwali
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Yours should come any day now =)
But here is what I did to get to the 2nd tier person.
I dialed 1-800-375-5283 and got to the point where I could talk to a customer service representative. Here is what you need to press:
To continue in English press 1 (so press 1)
in the next, choose the option to "check the status of your application" (or press 2)
t...
