Judy & Eugene

How to prepare for your call?
Before calling the NCSC please have available
- your receipt number:
- alien registration number:
- type of application filed:
- date filed:
- Online case status:
- Processing times applying to your case type
- Check your priority date (if applicable)
- Have all relevant correspondence with USCIS (NOA1)
How to talk to a live person at USCIS?
Contact the National Customer Service Center (NCSC) at 1-800-375-5283.
Call early in the morning (8.00 am)
Option 1: Then dial 1, 2, 6, 2, 4 (exact sequence). Use these options every time you are prompted.
(You can also try - 1 - 2 - 1 - Case Number - 1 - 3 - 3 or 4)
Option 2: Call USCIS and Do not press anything (don't choose a language). They will think you have a rotary phone and will transfer you directly to a live person.
Option 3: Don't don’t choose the number for “case status”, but do different ones instead (for example “RFE”; “expedite your case”, …)
Option 4: Military Help Line: 1-877-CIS-4MIL (1-877-247-4645); Members of the military and their families may call to receive assistance with immigration-related questions.
If they speak Spanish just say English please. Now you can ask what you want.
What to ask them?
During your call we recommend that you take note of the following information:
About them:
- The name of the NCSC representative:
- The id number of the NCSC representative:
- The date and time of the call:
- Any service request referral number, if a service referral on a pending case is taken:
About our case:
- When calling, ask them for a service request.


In case they refuse or tell you that they cannot answer your question, then ask to be transferred to a Tier 2 ISO (Immigration Service Officer) supervisor, who will have more privileges to access detailed information about your case. Once you get an ISO, be very polite, and take notes for your records. Ask them for their badge number. That way you can reference each conversation by date and the badge number of the ISO.
Also ask them to review case status - THEY can - it's on their screen.
If the NCSC doesn’t issue a service request, please make sure the NCSC representative tells you the reason why he did not issue the request. (This information you'll need to follow up)
- Some of the standard questions:
1) Name check Status?
2) Background Check Status?
3) Has it been assigned to an officer?
4) When can I expect to get some updates on my case?
5) Can you help me with a ball park date on when my case will be assigned to an officer?
6) What dates are they currently working on?
Of course, we are aware of the standard response we get.
http://www.dhs.gov/x...37986181.shtm#5
The NCSC operates on a two-tier model.
Tier 1 Customer Service Representatives (CSRs):
Can
• Relay basic immigration information to customers through scripts provided by USCIS
• Answer questions about USCIS forms
• Transfer calls to Tier 2 in certain circumstances
Cannot
• Answer specific questions about a case with the exception of information available through Case Status Online
• Transfer calls to local offices or service centers where cases are pending
• Provide legal advice
Tier 2 Immigration Service Officers (ISOs):
Can
• Review USCIS systems on your case
• Request that notices be re-issued
• Provide information that you may receive at an Infopass appointment
• Provide specialized assistance to dependents or active members of the U.S. Armed Forces
• Provide information on pending and adjudicated cases.
Cannot
• Review already issued Requests for Evidence (RFEs)
• Directly issue duplicate notices, receipt notices, RFE notices
• Transfer calls to local offices or service centers
• Provide legal advice
Service Requests
Both Tiers 1 and 2 can create a “service request” which is sent to service centers and local offices on matters such as expedite requests, change of address, appointment rescheduling, case processing delays which exceed the posted times, and other matters that may be unique to a specific case.

How to prepare for your call?
Before calling the NCSC please have available
- your receipt number:
- alien registration number:
- type of application filed:
- date filed:
- Online case status:
- Processing times applying to your case type
- Check your priority date (if applicable)
- Have all relevant correspondence with USCIS (NOA1)
How to talk to a live person at USCIS?
Contact the National Customer Service Center (NCSC) at 1-800-375-5283.
Call early in the morning (8.00 am)
Option 1: Then dial 1, 2, 6, 2, 4 (exact sequence). Use these options every time you are prompted.
(You can also try - 1 - 2 - 1 - Case Number - 1 - 3 - 3 or 4)
Option 2: Call USCIS and Do not press anything (don't choose a language). They will think you have a rotary phone and will transfer you directly to a live person.
Option 3: Don't don’t choose the number for “case status”, but do different ones instead (for example “RFE”; “expedite your case”, …)
Option 4: Military Help Line: 1-877-CIS-4MIL (1-877-247-4645); Members of the military and their families may call to receive assistance with immigration-related questions.
If they speak Spanish just say English please. Now you can ask what you want.
What to ask them?
During your call we recommend that you take note of the following information:
About them:
- The name of the NCSC representative:
- The id number of the NCSC representative:
- The date and time of the call:
- Any service request referral number, if a service referral on a pending case is taken:
About our case:
- When calling, ask them for a service request.


In case they refuse or tell you that they cannot answer your question, then ask to be transferred to a Tier 2 ISO (Immigration Service Officer) supervisor, who will have more privileges to access detailed information about your case. Once you get an ISO, be very polite, and take notes for your records. Ask them for their badge number. That way you can reference each conversation by date and the badge number of the ISO.
Also ask them to review case status - THEY can - it's on their screen.
If the NCSC doesn’t issue a service request, please make sure the NCSC representative tells you the reason why he did not issue the request. (This information you'll need to follow up)
- Some of the standard questions:
1) Name check Status?
2) Background Check Status?
3) Has it been assigned to an officer?
4) When can I expect to get some updates on my case?
5) Can you help me with a ball park date on when my case will be assigned to an officer?
6) What dates are they currently working on?
Of course, we are aware of the standard response we get.
http://www.dhs.gov/x...37986181.shtm#5
The NCSC operates on a two-tier model.
Tier 1 Customer Service Representatives (CSRs):
Can
• Relay basic immigration information to customers through scripts provided by USCIS
• Answer questions about USCIS forms
• Transfer calls to Tier 2 in certain circumstances
Cannot
• Answer specific questions about a case with the exception of information available through Case Status Online
• Transfer calls to local offices or service centers where cases are pending
• Provide legal advice
Tier 2 Immigration Service Officers (ISOs):
Can
• Review USCIS systems on your case
• Request that notices be re-issued
• Provide information that you may receive at an Infopass appointment
• Provide specialized assistance to dependents or active members of the U.S. Armed Forces
• Provide information on pending and adjudicated cases.
Cannot
• Review already issued Requests for Evidence (RFEs)
• Directly issue duplicate notices, receipt notices, RFE notices
• Transfer calls to local offices or service centers
• Provide legal advice
Service Requests
Both Tiers 1 and 2 can create a “service request” which is sent to service centers and local offices on matters such as expedite requests, change of address, appointment rescheduling, case processing delays which exceed the posted times, and other matters that may be unique to a specific case.

How to prepare for your call?
Before calling the NCSC please have available
- your receipt number:
- alien registration number:
- type of application filed:
- date filed:
- Online case status:
- Processing times applying to your case type
- Check your priority date (if applicable)
- Have all relevant correspondence with USCIS (NOA1)
How to talk to a live person at USCIS?
Contact the National Customer Service Center (NCSC) at 1-800-375-5283.
Call early in the morning (8.00 am)
Option 1: Then dial 1, 2, 6, 2, 4 (exact sequence). Use these options every time you are prompted.
(You can also try - 1 - 2 - 1 - Case Number - 1 - 3 - 3 or 4)
Option 2: Call USCIS and Do not press anything (don't choose a language). They will think you have a rotary phone and will transfer you directly to a live person.
Option 3: Don't don’t choose the number for “case status”, but do different ones instead (for example “RFE”; “expedite your case”, …)
Option 4: Military Help Line: 1-877-CIS-4MIL (1-877-247-4645); Members of the military and their families may call to receive assistance with immigration-related questions.
If they speak Spanish just say English please. Now you can ask what you want.
What to ask them?
During your call we recommend that you take note of the following information:
About them:
- The name of the NCSC representative:
- The id number of the NCSC representative:
- The date and time of the call:
- Any service request referral number, if a service referral on a pending case is taken:
About our case:
- When calling, ask them for a service request.


In case they refuse or tell you that they cannot answer your question, then ask to be transferred to a Tier 2 ISO (Immigration Service Officer) supervisor, who will have more privileges to access detailed information about your case. Once you get an ISO, be very polite, and take notes for your records. Ask them for their badge number. That way you can reference each conversation by date and the badge number of the ISO.
Also ask them to review case status - THEY can - it's on their screen.
If the NCSC doesn’t issue a service request, please make sure the NCSC representative tells you the reason why he did not issue the request. (This information you'll need to follow up)
- Some of the standard questions:
1) Name check Status?
2) Background Check Status?
3) Has it been assigned to an officer?
4) When can I expect to get some updates on my case?
5) Can you help me with a ball park date on when my case will be assigned to an officer?
6) What dates are they currently working on?
Of course, we are aware of the standard response we get.
http://www.dhs.gov/x...37986181.shtm#5
The NCSC operates on a two-tier model.
Tier 1 Customer Service Representatives (CSRs):
Can
• Relay basic immigration information to customers through scripts provided by USCIS
• Answer questions about USCIS forms
• Transfer calls to Tier 2 in certain circumstances
Cannot
• Answer specific questions about a case with the exception of information available through Case Status Online
• Transfer calls to local offices or service centers where cases are pending
• Provide legal advice
Tier 2 Immigration Service Officers (ISOs):
Can
• Review USCIS systems on your case
• Request that notices be re-issued
• Provide information that you may receive at an Infopass appointment
• Provide specialized assistance to dependents or active members of the U.S. Armed Forces
• Provide information on pending and adjudicated cases.
Cannot
• Review already issued Requests for Evidence (RFEs)
• Directly issue duplicate notices, receipt notices, RFE notices
• Transfer calls to local offices or service centers
• Provide legal advice
Service Requests
Both Tiers 1 and 2 can create a “service request” which is sent to service centers and local offices on matters such as expedite requests, change of address, appointment rescheduling, case processing delays which exceed the posted times, and other matters that may be unique to a specific case.

How to prepare for your call?
Before calling the NCSC please have available
- your receipt number:
- alien registration number:
- type of application filed:
- date filed:
- Online case status:
- Processing times applying to your case type
- Check your priority date (if applicable)
- Have all relevant correspondence with USCIS (NOA1)
How to talk to a live person at USCIS?
Contact the National Customer Service Center (NCSC) at 1-800-375-5283.
Call early in the morning (8.00 am)
Option 1: Then dial 1, 2, 6, 2, 4 (exact sequence). Use these options every time you are prompted.
(You can also try - 1 - 2 - 1 - Case Number - 1 - 3 - 3 or 4)
Option 2: Call USCIS and Do not press anything (don't choose a language). They will think you have a rotary phone and will transfer you directly to a live person.
Option 3: Don't don’t choose the number for “case status”, but do different ones instead (for example “RFE”; “expedite your case”, …)
Option 4: Military Help Line: 1-877-CIS-4MIL (1-877-247-4645); Members of the military and their families may call to receive assistance with immigration-related questions.
If they speak Spanish just say English please. Now you can ask what you want.
What to ask them?
During your call we recommend that you take note of the following information:
About them:
- The name of the NCSC representative:
- The id number of the NCSC representative:
- The date and time of the call:
- Any service request referral number, if a service referral on a pending case is taken:
About our case:
- When calling, ask them for a service request.


In case they refuse or tell you that they cannot answer your question, then ask to be transferred to a Tier 2 ISO (Immigration Service Officer) supervisor, who will have more privileges to access detailed information about your case. Once you get an ISO, be very polite, and take notes for your records. Ask them for their badge number. That way you can reference each conversation by date and the badge number of the ISO.
Also ask them to review case status - THEY can - it's on their screen.
If the NCSC doesn’t issue a service request, please make sure the NCSC representative tells you the reason why he did not issue the request. (This information you'll need to follow up)
- Some of the standard questions:
1) Name check Status?
2) Background Check Status?
3) Has it been assigned to an officer?
4) When can I expect to get some updates on my case?
5) Can you help me with a ball park date on when my case will be assigned to an officer?
6) What dates are they currently working on?
Of course, we are aware of the standard response we get.
http://www.dhs.gov/x...37986181.shtm#5
The NCSC operates on a two-tier model.
Tier 1 Customer Service Representatives (CSRs):
Can
• Relay basic immigration information to customers through scripts provided by USCIS
• Answer questions about USCIS forms
• Transfer calls to Tier 2 in certain circumstances
Cannot
• Answer specific questions about a case with the exception of information available through Case Status Online
• Transfer calls to local offices or service centers where cases are pending
• Provide legal advice
Tier 2 Immigration Service Officers (ISOs):
Can
• Review USCIS systems on your case
• Request that notices be re-issued
• Provide information that you may receive at an Infopass appointment
• Provide specialized assistance to dependents or active members of the U.S. Armed Forces
• Provide information on pending and adjudicated cases.
Cannot
• Review already issued Requests for Evidence (RFEs)
• Directly issue duplicate notices, receipt notices, RFE notices
• Transfer calls to local offices or service centers
• Provide legal advice
Service Requests
Both Tiers 1 and 2 can create a “service request” which is sent to service centers and local offices on matters such as expedite requests, change of address, appointment rescheduling, case processing delays which exceed the posted times, and other matters that may be unique to a specific case.

How to prepare for your call?
Before calling the NCSC please have available
- your receipt number:
- alien registration number:
- type of application filed:
- date filed:
- Online case status:
- Processing times applying to your case type
- Check your priority date (if applicable)
- Have all relevant correspondence with USCIS (NOA1)
How to talk to a live person at USCIS?
Contact the National Customer Service Center (NCSC) at 1-800-375-5283.
Call early in the morning (8.00 am)
Option 1: Then dial 1, 2, 6, 2, 4 (exact sequence). Use these options every time you are prompted.
(You can also try - 1 - 2 - 1 - Case Number - 1 - 3 - 3 or 4)
Option 2: Call USCIS and Do not press anything (don't choose a language). They will think you have a rotary phone and will transfer you directly to a live person.
Option 3: Don't don’t choose the number for “case status”, but do different ones instead (for example “RFE”; “expedite your case”, …)
Option 4: Military Help Line: 1-877-CIS-4MIL (1-877-247-4645); Members of the military and their families may call to receive assistance with immigration-related questions.
If they speak Spanish just say English please. Now you can ask what you want.
What to ask them?
During your call we recommend that you take note of the following information:
About them:
- The name of the NCSC representative:
- The id number of the NCSC representative:
- The date and time of the call:
- Any service request referral number, if a service referral on a pending case is taken:
About our case:
- When calling, ask them for a service request.


In case they refuse or tell you that they cannot answer your question, then ask to be transferred to a Tier 2 ISO (Immigration Service Officer) supervisor, who will have more privileges to access detailed information about your case. Once you get an ISO, be very polite, and take notes for your records. Ask them for their badge number. That way you can reference each conversation by date and the badge number of the ISO.
Also ask them to review case status - THEY can - it's on their screen.
If the NCSC doesn’t issue a service request, please make sure the NCSC representative tells you the reason why he did not issue the request. (This information you'll need to follow up)
- Some of the standard questions:
1) Name check Status?
2) Background Check Status?
3) Has it been assigned to an officer?
4) When can I expect to get some updates on my case?
5) Can you help me with a ball park date on when my case will be assigned to an officer?
6) What dates are they currently working on?
Of course, we are aware of the standard response we get.
http://www.dhs.gov/x...37986181.shtm#5
The NCSC operates on a two-tier model.
Tier 1 Customer Service Representatives (CSRs):
Can
• Relay basic immigration information to customers through scripts provided by USCIS
• Answer questions about USCIS forms
• Transfer calls to Tier 2 in certain circumstances
Cannot
• Answer specific questions about a case with the exception of information available through Case Status Online
• Transfer calls to local offices or service centers where cases are pending
• Provide legal advice
Tier 2 Immigration Service Officers (ISOs):
Can
• Review USCIS systems on your case
• Request that notices be re-issued
• Provide information that you may receive at an Infopass appointment
• Provide specialized assistance to dependents or active members of the U.S. Armed Forces
• Provide information on pending and adjudicated cases.
Cannot
• Review already issued Requests for Evidence (RFEs)
• Directly issue duplicate notices, receipt notices, RFE notices
• Transfer calls to local offices or service centers
• Provide legal advice
Service Requests
Both Tiers 1 and 2 can create a “service request” which is sent to service centers and local offices on matters such as expedite requests, change of address, appointment rescheduling, case processing delays which exceed the posted times, and other matters that may be unique to a specific case.

How to prepare for your call?
Before calling the NCSC please have available
- your receipt number:
- alien registration number:
- type of application filed:
- date filed:
- Online case status:
- Processing times applying to your case type
- Check your priority date (if applicable)
- Have all relevant correspondence with USCIS (NOA1)
How to talk to a live person at USCIS?
Contact the National Customer Service Center (NCSC) at 1-800-375-5283.
Call early in the morning (8.00 am)
Option 1: Then dial 1, 2, 6, 2, 4 (exact sequence). Use these options every time you are prompted.
(You can also try - 1 - 2 - 1 - Case Number - 1 - 3 - 3 or 4)
Option 2: Call USCIS and Do not press anything (don't choose a language). They will think you have a rotary phone and will transfer you directly to a live person.
Option 3: Don't don’t choose the number for “case status”, but do different ones instead (for example “RFE”; “expedite your case”, …)
Option 4: Military Help Line: 1-877-CIS-4MIL (1-877-247-4645); Members of the military and their families may call to receive assistance with immigration-related questions.
If they speak Spanish just say English please. Now you can ask what you want.
What to ask them?
During your call we recommend that you take note of the following information:
About them:
- The name of the NCSC representative:
- The id number of the NCSC representative:
- The date and time of the call:
- Any service request referral number, if a service referral on a pending case is taken:
About our case:
- When calling, ask them for a service request.


In case they refuse or tell you that they cannot answer your question, then ask to be transferred to a Tier 2 ISO (Immigration Service Officer) supervisor, who will have more privileges to access detailed information about your case. Once you get an ISO, be very polite, and take notes for your records. Ask them for their badge number. That way you can reference each conversation by date and the badge number of the ISO.
Also ask them to review case status - THEY can - it's on their screen.
If the NCSC doesn’t issue a service request, please make sure the NCSC representative tells you the reason why he did not issue the request. (This information you'll need to follow up)
- Some of the standard questions:
1) Name check Status?
2) Background Check Status?
3) Has it been assigned to an officer?
4) When can I expect to get some updates on my case?
5) Can you help me with a ball park date on when my case will be assigned to an officer?
6) What dates are they currently working on?
Of course, we are aware of the standard response we get.
http://www.dhs.gov/x...37986181.shtm#5
The NCSC operates on a two-tier model.
Tier 1 Customer Service Representatives (CSRs):
Can
• Relay basic immigration information to customers through scripts provided by USCIS
• Answer questions about USCIS forms
• Transfer calls to Tier 2 in certain circumstances
Cannot
• Answer specific questions about a case with the exception of information available through Case Status Online
• Transfer calls to local offices or service centers where cases are pending
• Provide legal advice
Tier 2 Immigration Service Officers (ISOs):
Can
• Review USCIS systems on your case
• Request that notices be re-issued
• Provide information that you may receive at an Infopass appointment
• Provide specialized assistance to dependents or active members of the U.S. Armed Forces
• Provide information on pending and adjudicated cases.
Cannot
• Review already issued Requests for Evidence (RFEs)
• Directly issue duplicate notices, receipt notices, RFE notices
• Transfer calls to local offices or service centers
• Provide legal advice
Service Requests
Both Tiers 1 and 2 can create a “service request” which is sent to service centers and local offices on matters such as expedite requests, change of address, appointment rescheduling, case processing delays which exceed the posted times, and other matters that may be unique to a specific case.

How to prepare for your call?
Before calling the NCSC please have available
- your receipt number:
- alien registration number:
- type of application filed:
- date filed:
- Online case status:
- Processing times applying to your case type
- Check your priority date (if applicable)
- Have all relevant correspondence with USCIS (NOA1)
How to talk to a live person at USCIS?
Contact the National Customer Service Center (NCSC) at 1-800-375-5283.
Call early in the morning (8.00 am)
Option 1: Then dial 1, 2, 6, 2, 4 (exact sequence). Use these options every time you are prompted.
(You can also try - 1 - 2 - 1 - Case Number - 1 - 3 - 3 or 4)
Option 2: Call USCIS and Do not press anything (don't choose a language). They will think you have a rotary phone and will transfer you directly to a live person.
Option 3: Don't don’t choose the number for “case status”, but do different ones instead (for example “RFE”; “expedite your case”, …)
Option 4: Military Help Line: 1-877-CIS-4MIL (1-877-247-4645); Members of the military and their families may call to receive assistance with immigration-related questions.
If they speak Spanish just say English please. Now you can ask what you want.
What to ask them?
During your call we recommend that you take note of the following information:
About them:
- The name of the NCSC representative:
- The id number of the NCSC representative:
- The date and time of the call:
- Any service request referral number, if a service referral on a pending case is taken:
About our case:
- When calling, ask them for a service request.


In case they refuse or tell you that they cannot answer your question, then ask to be transferred to a Tier 2 ISO (Immigration Service Officer) supervisor, who will have more privileges to access detailed information about your case. Once you get an ISO, be very polite, and take notes for your records. Ask them for their badge number. That way you can reference each conversation by date and the badge number of the ISO.
Also ask them to review case status - THEY can - it's on their screen.
If the NCSC doesn’t issue a service request, please make sure the NCSC representative tells you the reason why he did not issue the request. (This information you'll need to follow up)
- Some of the standard questions:
1) Name check Status?
2) Background Check Status?
3) Has it been assigned to an officer?
4) When can I expect to get some updates on my case?
5) Can you help me with a ball park date on when my case will be assigned to an officer?
6) What dates are they currently working on?
Of course, we are aware of the standard response we get.
http://www.dhs.gov/x...37986181.shtm#5
The NCSC operates on a two-tier model.
Tier 1 Customer Service Representatives (CSRs):
Can
• Relay basic immigration information to customers through scripts provided by USCIS
• Answer questions about USCIS forms
• Transfer calls to Tier 2 in certain circumstances
Cannot
• Answer specific questions about a case with the exception of information available through Case Status Online
• Transfer calls to local offices or service centers where cases are pending
• Provide legal advice
Tier 2 Immigration Service Officers (ISOs):
Can
• Review USCIS systems on your case
• Request that notices be re-issued
• Provide information that you may receive at an Infopass appointment
• Provide specialized assistance to dependents or active members of the U.S. Armed Forces
• Provide information on pending and adjudicated cases.
Cannot
• Review already issued Requests for Evidence (RFEs)
• Directly issue duplicate notices, receipt notices, RFE notices
• Transfer calls to local offices or service centers
• Provide legal advice
Service Requests
Both Tiers 1 and 2 can create a “service request” which is sent to service centers and local offices on matters such as expedite requests, change of address, appointment rescheduling, case processing delays which exceed the posted times, and other matters that may be unique to a specific case.

How to prepare for your call?
Before calling the NCSC please have available
- your receipt number:
- alien registration number:
- type of application filed:
- date filed:
- Online case status:
- Processing times applying to your case type
- Check your priority date (if applicable)
- Have all relevant correspondence with USCIS (NOA1)
How to talk to a live person at USCIS?
Contact the National Customer Service Center (NCSC) at 1-800-375-5283.
Call early in the morning (8.00 am)
Option 1: Then dial 1, 2, 6, 2, 4 (exact sequence). Use these options every time you are prompted.
(You can also try - 1 - 2 - 1 - Case Number - 1 - 3 - 3 or 4)
Option 2: Call USCIS and Do not press anything (don't choose a language). They will think you have a rotary phone and will transfer you directly to a live person.
Option 3: Don't don’t choose the number for “case status”, but do different ones instead (for example “RFE”; “expedite your case”, …)
Option 4: Military Help Line: 1-877-CIS-4MIL (1-877-247-4645); Members of the military and their families may call to receive assistance with immigration-related questions.
If they speak Spanish just say English please. Now you can ask what you want.
What to ask them?
During your call we recommend that you take note of the following information:
About them:
- The name of the NCSC representative:
- The id number of the NCSC representative:
- The date and time of the call:
- Any service request referral number, if a service referral on a pending case is taken:
About our case:
- When calling, ask them for a service request.


In case they refuse or tell you that they cannot answer your question, then ask to be transferred to a Tier 2 ISO (Immigration Service Officer) supervisor, who will have more privileges to access detailed information about your case. Once you get an ISO, be very polite, and take notes for your records. Ask them for their badge number. That way you can reference each conversation by date and the badge number of the ISO.
Also ask them to review case status - THEY can - it's on their screen.
If the NCSC doesn’t issue a service request, please make sure the NCSC representative tells you the reason why he did not issue the request. (This information you'll need to follow up)
- Some of the standard questions:
1) Name check Status?
2) Background Check Status?
3) Has it been assigned to an officer?
4) When can I expect to get some updates on my case?
5) Can you help me with a ball park date on when my case will be assigned to an officer?
6) What dates are they currently working on?
Of course, we are aware of the standard response we get.
http://www.dhs.gov/x...37986181.shtm#5
The NCSC operates on a two-tier model.
Tier 1 Customer Service Representatives (CSRs):
Can
• Relay basic immigration information to customers through scripts provided by USCIS
• Answer questions about USCIS forms
• Transfer calls to Tier 2 in certain circumstances
Cannot
• Answer specific questions about a case with the exception of information available through Case Status Online
• Transfer calls to local offices or service centers where cases are pending
• Provide legal advice
Tier 2 Immigration Service Officers (ISOs):
Can
• Review USCIS systems on your case
• Request that notices be re-issued
• Provide information that you may receive at an Infopass appointment
• Provide specialized assistance to dependents or active members of the U.S. Armed Forces
• Provide information on pending and adjudicated cases.
Cannot
• Review already issued Requests for Evidence (RFEs)
• Directly issue duplicate notices, receipt notices, RFE notices
• Transfer calls to local offices or service centers
• Provide legal advice
Service Requests
Both Tiers 1 and 2 can create a “service request” which is sent to service centers and local offices on matters such as expedite requests, change of address, appointment rescheduling, case processing delays which exceed the posted times, and other matters that may be unique to a specific case.

How to prepare for your call?
Before calling the NCSC please have available
- your receipt number:
- alien registration number:
- type of application filed:
- date filed:
- Online case status:
- Processing times applying to your case type
- Check your priority date (if applicable)
- Have all relevant correspondence with USCIS (NOA1)
How to talk to a live person at USCIS?
Contact the National Customer Service Center (NCSC) at 1-800-375-5283.
Call early in the morning (8.00 am)
Option 1: Then dial 1, 2, 6, 2, 4 (exact sequence). Use these options every time you are prompted.
(You can also try - 1 - 2 - 1 - Case Number - 1 - 3 - 3 or 4)
Option 2: Call USCIS and Do not press anything (don't choose a language). They will think you have a rotary phone and will transfer you directly to a live person.
Option 3: Don't don’t choose the number for “case status”, but do different ones instead (for example “RFE”; “expedite your case”, …)
Option 4: Military Help Line: 1-877-CIS-4MIL (1-877-247-4645); Members of the military and their families may call to receive assistance with immigration-related questions.
If they speak Spanish just say English please. Now you can ask what you want.
What to ask them?
During your call we recommend that you take note of the following information:
About them:
- The name of the NCSC representative:
- The id number of the NCSC representative:
- The date and time of the call:
- Any service request referral number, if a service referral on a pending case is taken:
About our case:
- When calling, ask them for a service request.


In case they refuse or tell you that they cannot answer your question, then ask to be transferred to a Tier 2 ISO (Immigration Service Officer) supervisor, who will have more privileges to access detailed information about your case. Once you get an ISO, be very polite, and take notes for your records. Ask them for their badge number. That way you can reference each conversation by date and the badge number of the ISO.
Also ask them to review case status - THEY can - it's on their screen.
If the NCSC doesn’t issue a service request, please make sure the NCSC representative tells you the reason why he did not issue the request. (This information you'll need to follow up)
- Some of the standard questions:
1) Name check Status?
2) Background Check Status?
3) Has it been assigned to an officer?
4) When can I expect to get some updates on my case?
5) Can you help me with a ball park date on when my case will be assigned to an officer?
6) What dates are they currently working on?
Of course, we are aware of the standard response we get.
http://www.dhs.gov/x...37986181.shtm#5
The NCSC operates on a two-tier model.
Tier 1 Customer Service Representatives (CSRs):
Can
• Relay basic immigration information to customers through scripts provided by USCIS
• Answer questions about USCIS forms
• Transfer calls to Tier 2 in certain circumstances
Cannot
• Answer specific questions about a case with the exception of information available through Case Status Online
• Transfer calls to local offices or service centers where cases are pending
• Provide legal advice
Tier 2 Immigration Service Officers (ISOs):
Can
• Review USCIS systems on your case
• Request that notices be re-issued
• Provide information that you may receive at an Infopass appointment
• Provide specialized assistance to dependents or active members of the U.S. Armed Forces
• Provide information on pending and adjudicated cases.
Cannot
• Review already issued Requests for Evidence (RFEs)
• Directly issue duplicate notices, receipt notices, RFE notices
• Transfer calls to local offices or service centers
• Provide legal advice
Service Requests
Both Tiers 1 and 2 can create a “service request” which is sent to service centers and local offices on matters such as expedite requests, change of address, appointment rescheduling, case processing delays which exceed the posted times, and other matters that may be unique to a specific case.

Hello,
It seems that other people get to see two symbols under other members avatars, being an enveloppe to pm someone and a "little man icon" to add someone as a friend. I only get to see the enveloppe, would like though to also be able to add friends. Could any of the moderators or maybe Captain Ewok help me with this? Thank you in advance for your help!
Chers

How to prepare for your call?
Before calling the NCSC please have available
- your receipt number:
- alien registration number:
- type of application filed:
- date filed:
- Online case status:
- Processing times applying to your case type
- Check your priority date (if applicable)
- Have all relevant correspondence with USCIS (NOA1)
How to talk to a live person at USCIS?
Contact the National Customer Service Center (NCSC) at 1-800-375-5283.
Call early in the morning (8.00 am)
Option 1: Then dial 1, 2, 6, 2, 4 (exact sequence). Use these options every time you are prompted.
(You can also try - 1 - 2 - 1 - Case Number - 1 - 3 - 3 or 4)
Option 2: Call USCIS and Do not press anything (don't choose a language). They will think you have a rotary phone and will transfer you directly to a live person.
Option 3: Don't don’t choose the number for “case status”, but do different ones instead (for example “RFE”; “expedite your case”, …)
Option 4: Military Help Line: 1-877-CIS-4MIL (1-877-247-4645); Members of the military and their families may call to receive assistance with immigration-related questions.
If they speak Spanish just say English please. Now you can ask what you want.
What to ask them?
During your call we recommend that you take note of the following information:
About them:
- The name of the NCSC representative:
- The id number of the NCSC representative:
- The date and time of the call:
- Any service request referral number, if a service referral on a pending case is taken:
About our case:
- When calling, ask them for a service request.


In case they refuse or tell you that they cannot answer your question, then ask to be transferred to a Tier 2 ISO (Immigration Service Officer) supervisor, who will have more privileges to access detailed information about your case. Once you get an ISO, be very polite, and take notes for your records. Ask them for their badge number. That way you can reference each conversation by date and the badge number of the ISO.
Also ask them to review case status - THEY can - it's on their screen.
If the NCSC doesn’t issue a service request, please make sure the NCSC representative tells you the reason why he did not issue the request. (This information you'll need to follow up)
- Some of the standard questions:
1) Name check Status?
2) Background Check Status?
3) Has it been assigned to an officer?
4) When can I expect to get some updates on my case?
5) Can you help me with a ball park date on when my case will be assigned to an officer?
6) What dates are they currently working on?
Of course, we are aware of the standard response we get.
http://www.dhs.gov/x...37986181.shtm#5
The NCSC operates on a two-tier model.
Tier 1 Customer Service Representatives (CSRs):
Can
• Relay basic immigration information to customers through scripts provided by USCIS
• Answer questions about USCIS forms
• Transfer calls to Tier 2 in certain circumstances
Cannot
• Answer specific questions about a case with the exception of information available through Case Status Online
• Transfer calls to local offices or service centers where cases are pending
• Provide legal advice
Tier 2 Immigration Service Officers (ISOs):
Can
• Review USCIS systems on your case
• Request that notices be re-issued
• Provide information that you may receive at an Infopass appointment
• Provide specialized assistance to dependents or active members of the U.S. Armed Forces
• Provide information on pending and adjudicated cases.
Cannot
• Review already issued Requests for Evidence (RFEs)
• Directly issue duplicate notices, receipt notices, RFE notices
• Transfer calls to local offices or service centers
• Provide legal advice
Service Requests
Both Tiers 1 and 2 can create a “service request” which is sent to service centers and local offices on matters such as expedite requests, change of address, appointment rescheduling, case processing delays which exceed the posted times, and other matters that may be unique to a specific case.

How to prepare for your call?
Before calling the NCSC please have available
- your receipt number:
- alien registration number:
- type of application filed:
- date filed:
- Online case status:
- Processing times applying to your case type
- Check your priority date (if applicable)
- Have all relevant correspondence with USCIS (NOA1)
How to talk to a live person at USCIS?
Contact the National Customer Service Center (NCSC) at 1-800-375-5283.
Call early in the morning (8.00 am)
Option 1: Then dial 1, 2, 6, 2, 4 (exact sequence). Use these options every time you are prompted.
(You can also try - 1 - 2 - 1 - Case Number - 1 - 3 - 3 or 4)
Option 2: Call USCIS and Do not press anything (don't choose a language). They will think you have a rotary phone and will transfer you directly to a live person.
Option 3: Don't don’t choose the number for “case status”, but do different ones instead (for example “RFE”; “expedite your case”, …)
Option 4: Military Help Line: 1-877-CIS-4MIL (1-877-247-4645); Members of the military and their families may call to receive assistance with immigration-related questions.
If they speak Spanish just say English please. Now you can ask what you want.
What to ask them?
During your call we recommend that you take note of the following information:
About them:
- The name of the NCSC representative:
- The id number of the NCSC representative:
- The date and time of the call:
- Any service request referral number, if a service referral on a pending case is taken:
About our case:
- When calling, ask them for a service request.


In case they refuse or tell you that they cannot answer your question, then ask to be transferred to a Tier 2 ISO (Immigration Service Officer) supervisor, who will have more privileges to access detailed information about your case. Once you get an ISO, be very polite, and take notes for your records. Ask them for their badge number. That way you can reference each conversation by date and the badge number of the ISO.
Also ask them to review case status - THEY can - it's on their screen.
If the NCSC doesn’t issue a service request, please make sure the NCSC representative tells you the reason why he did not issue the request. (This information you'll need to follow up)
- Some of the standard questions:
1) Name check Status?
2) Background Check Status?
3) Has it been assigned to an officer?
4) When can I expect to get some updates on my case?
5) Can you help me with a ball park date on when my case will be assigned to an officer?
6) What dates are they currently working on?
Of course, we are aware of the standard response we get.
http://www.dhs.gov/x...37986181.shtm#5
The NCSC operates on a two-tier model.
Tier 1 Customer Service Representatives (CSRs):
Can
• Relay basic immigration information to customers through scripts provided by USCIS
• Answer questions about USCIS forms
• Transfer calls to Tier 2 in certain circumstances
Cannot
• Answer specific questions about a case with the exception of information available through Case Status Online
• Transfer calls to local offices or service centers where cases are pending
• Provide legal advice
Tier 2 Immigration Service Officers (ISOs):
Can
• Review USCIS systems on your case
• Request that notices be re-issued
• Provide information that you may receive at an Infopass appointment
• Provide specialized assistance to dependents or active members of the U.S. Armed Forces
• Provide information on pending and adjudicated cases.
Cannot
• Review already issued Requests for Evidence (RFEs)
• Directly issue duplicate notices, receipt notices, RFE notices
• Transfer calls to local offices or service centers
• Provide legal advice
Service Requests
Both Tiers 1 and 2 can create a “service request” which is sent to service centers and local offices on matters such as expedite requests, change of address, appointment rescheduling, case processing delays which exceed the posted times, and other matters that may be unique to a specific case.

How to prepare for your call?
Before calling the NCSC please have available
- your receipt number:
- alien registration number:
- type of application filed:
- date filed:
- Online case status:
- Processing times applying to your case type
- Check your priority date (if applicable)
- Have all relevant correspondence with USCIS (NOA1)
How to talk to a live person at USCIS?
Contact the National Customer Service Center (NCSC) at 1-800-375-5283.
Call early in the morning (8.00 am)
Option 1: Then dial 1, 2, 6, 2, 4 (exact sequence). Use these options every time you are prompted.
(You can also try - 1 - 2 - 1 - Case Number - 1 - 3 - 3 or 4)
Option 2: Call USCIS and Do not press anything (don't choose a language). They will think you have a rotary phone and will transfer you directly to a live person.
Option 3: Don't don’t choose the number for “case status”, but do different ones instead (for example “RFE”; “expedite your case”, …)
Option 4: Military Help Line: 1-877-CIS-4MIL (1-877-247-4645); Members of the military and their families may call to receive assistance with immigration-related questions.
If they speak Spanish just say English please. Now you can ask what you want.
What to ask them?
During your call we recommend that you take note of the following information:
About them:
- The name of the NCSC representative:
- The id number of the NCSC representative:
- The date and time of the call:
- Any service request referral number, if a service referral on a pending case is taken:
About our case:
- When calling, ask them for a service request.


In case they refuse or tell you that they cannot answer your question, then ask to be transferred to a Tier 2 ISO (Immigration Service Officer) supervisor, who will have more privileges to access detailed information about your case. Once you get an ISO, be very polite, and take notes for your records. Ask them for their badge number. That way you can reference each conversation by date and the badge number of the ISO.
Also ask them to review case status - THEY can - it's on their screen.
If the NCSC doesn’t issue a service request, please make sure the NCSC representative tells you the reason why he did not issue the request. (This information you'll need to follow up)
- Some of the standard questions:
1) Name check Status?
2) Background Check Status?
3) Has it been assigned to an officer?
4) When can I expect to get some updates on my case?
5) Can you help me with a ball park date on when my case will be assigned to an officer?
6) What dates are they currently working on?
Of course, we are aware of the standard response we get.
http://www.dhs.gov/x...37986181.shtm#5
The NCSC operates on a two-tier model.
Tier 1 Customer Service Representatives (CSRs):
Can
• Relay basic immigration information to customers through scripts provided by USCIS
• Answer questions about USCIS forms
• Transfer calls to Tier 2 in certain circumstances
Cannot
• Answer specific questions about a case with the exception of information available through Case Status Online
• Transfer calls to local offices or service centers where cases are pending
• Provide legal advice
Tier 2 Immigration Service Officers (ISOs):
Can
• Review USCIS systems on your case
• Request that notices be re-issued
• Provide information that you may receive at an Infopass appointment
• Provide specialized assistance to dependents or active members of the U.S. Armed Forces
• Provide information on pending and adjudicated cases.
Cannot
• Review already issued Requests for Evidence (RFEs)
• Directly issue duplicate notices, receipt notices, RFE notices
• Transfer calls to local offices or service centers
• Provide legal advice
Service Requests
Both Tiers 1 and 2 can create a “service request” which is sent to service centers and local offices on matters such as expedite requests, change of address, appointment rescheduling, case processing delays which exceed the posted times, and other matters that may be unique to a specific case.

How to prepare for your call?
Before calling the NCSC please have available
- your receipt number:
- alien registration number:
- type of application filed:
- date filed:
- Online case status:
- Processing times applying to your case type
- Check your priority date (if applicable)
- Have all relevant correspondence with USCIS (NOA1)
How to talk to a live person at USCIS?
Contact the National Customer Service Center (NCSC) at 1-800-375-5283.
Call early in the morning (8.00 am)
Option 1: Then dial 1, 2, 6, 2, 4 (exact sequence). Use these options every time you are prompted.
(You can also try - 1 - 2 - 1 - Case Number - 1 - 3 - 3 or 4)
Option 2: Call USCIS and Do not press anything (don't choose a language). They will think you have a rotary phone and will transfer you directly to a live person.
Option 3: Don't don’t choose the number for “case status”, but do different ones instead (for example “RFE”; “expedite your case”, …)
Option 4: Military Help Line: 1-877-CIS-4MIL (1-877-247-4645); Members of the military and their families may call to receive assistance with immigration-related questions.
If they speak Spanish just say English please. Now you can ask what you want.
What to ask them?
During your call we recommend that you take note of the following information:
About them:
- The name of the NCSC representative:
- The id number of the NCSC representative:
- The date and time of the call:
- Any service request referral number, if a service referral on a pending case is taken:
About our case:
- When calling, ask them for a service request.


In case they refuse or tell you that they cannot answer your question, then ask to be transferred to a Tier 2 ISO (Immigration Service Officer) supervisor, who will have more privileges to access detailed information about your case. Once you get an ISO, be very polite, and take notes for your records. Ask them for their badge number. That way you can reference each conversation by date and the badge number of the ISO.
Also ask them to review case status - THEY can - it's on their screen.
If the NCSC doesn’t issue a service request, please make sure the NCSC representative tells you the reason why he did not issue the request. (This information you'll need to follow up)
- Some of the standard questions:
1) Name check Status?
2) Background Check Status?
3) Has it been assigned to an officer?
4) When can I expect to get some updates on my case?
5) Can you help me with a ball park date on when my case will be assigned to an officer?
6) What dates are they currently working on?
Of course, we are aware of the standard response we get.
http://www.dhs.gov/x...37986181.shtm#5
The NCSC operates on a two-tier model.
Tier 1 Customer Service Representatives (CSRs):
Can
• Relay basic immigration information to customers through scripts provided by USCIS
• Answer questions about USCIS forms
• Transfer calls to Tier 2 in certain circumstances
Cannot
• Answer specific questions about a case with the exception of information available through Case Status Online
• Transfer calls to local offices or service centers where cases are pending
• Provide legal advice
Tier 2 Immigration Service Officers (ISOs):
Can
• Review USCIS systems on your case
• Request that notices be re-issued
• Provide information that you may receive at an Infopass appointment
• Provide specialized assistance to dependents or active members of the U.S. Armed Forces
• Provide information on pending and adjudicated cases.
Cannot
• Review already issued Requests for Evidence (RFEs)
• Directly issue duplicate notices, receipt notices, RFE notices
• Transfer calls to local offices or service centers
• Provide legal advice
Service Requests
Both Tiers 1 and 2 can create a “service request” which is sent to service centers and local offices on matters such as expedite requests, change of address, appointment rescheduling, case processing delays which exceed the posted times, and other matters that may be unique to a specific case.

How to prepare for your call?
Before calling the NCSC please have available
- your receipt number:
- alien registration number:
- type of application filed:
- date filed:
- Online case status:
- Processing times applying to your case type
- Check your priority date (if applicable)
- Have all relevant correspondence with USCIS (NOA1)
How to talk to a live person at USCIS?
Contact the National Customer Service Center (NCSC) at 1-800-375-5283.
Call early in the morning (8.00 am)
Option 1: Then dial 1, 2, 6, 2, 4 (exact sequence). Use these options every time you are prompted.
(You can also try - 1 - 2 - 1 - Case Number - 1 - 3 - 3 or 4)
Option 2: Call USCIS and Do not press anything (don't choose a language). They will think you have a rotary phone and will transfer you directly to a live person.
Option 3: Don't don’t choose the number for “case status”, but do different ones instead (for example “RFE”; “expedite your case”, …)
Option 4: Military Help Line: 1-877-CIS-4MIL (1-877-247-4645); Members of the military and their families may call to receive assistance with immigration-related questions.
If they speak Spanish just say English please. Now you can ask what you want.
What to ask them?
During your call we recommend that you take note of the following information:
About them:
- The name of the NCSC representative:
- The id number of the NCSC representative:
- The date and time of the call:
- Any service request referral number, if a service referral on a pending case is taken:
About our case:
- When calling, ask them for a service request.


In case they refuse or tell you that they cannot answer your question, then ask to be transferred to a Tier 2 ISO (Immigration Service Officer) supervisor, who will have more privileges to access detailed information about your case. Once you get an ISO, be very polite, and take notes for your records. Ask them for their badge number. That way you can reference each conversation by date and the badge number of the ISO.
Also ask them to review case status - THEY can - it's on their screen.
If the NCSC doesn’t issue a service request, please make sure the NCSC representative tells you the reason why he did not issue the request. (This information you'll need to follow up)
- Some of the standard questions:
1) Name check Status?
2) Background Check Status?
3) Has it been assigned to an officer?
4) When can I expect to get some updates on my case?
5) Can you help me with a ball park date on when my case will be assigned to an officer?
6) What dates are they currently working on?
Of course, we are aware of the standard response we get.
http://www.dhs.gov/x...37986181.shtm#5
The NCSC operates on a two-tier model.
Tier 1 Customer Service Representatives (CSRs):
Can
• Relay basic immigration information to customers through scripts provided by USCIS
• Answer questions about USCIS forms
• Transfer calls to Tier 2 in certain circumstances
Cannot
• Answer specific questions about a case with the exception of information available through Case Status Online
• Transfer calls to local offices or service centers where cases are pending
• Provide legal advice
Tier 2 Immigration Service Officers (ISOs):
Can
• Review USCIS systems on your case
• Request that notices be re-issued
• Provide information that you may receive at an Infopass appointment
• Provide specialized assistance to dependents or active members of the U.S. Armed Forces
• Provide information on pending and adjudicated cases.
Cannot
• Review already issued Requests for Evidence (RFEs)
• Directly issue duplicate notices, receipt notices, RFE notices
• Transfer calls to local offices or service centers
• Provide legal advice
Service Requests
Both Tiers 1 and 2 can create a “service request” which is sent to service centers and local offices on matters such as expedite requests, change of address, appointment rescheduling, case processing delays which exceed the posted times, and other matters that may be unique to a specific case.

Another important thing i found out;
Once your green card arrives, apply for a new SS card to remove the "Valid for work only with DHS Authorization" conditions on it.
What yopu need to do is fill out Form SS-5 with any current/updated details and on question 5, check "Legal Alien Allowed to Work".
Then take this form to your local SS office with your current SS card, your green card and your passport.

I just received notice that my conditionalGreen card was approved, yay!
Now my wife and I look forward to thenext 21 months and beyond to see what we need to do between now and the nextfew steps and should we be collecting for your continuing journey?
I started to write this down and thought I should share it with my fellow VJ members
Removal of conditions (I-751)
What should you collect from now till you file?

A deed, showing co-ownership of your property or a lease agreement withboth of your names on the lease. Utility bills, credit card bills, and other types of bills which haveboth of your names on them. Since many utilities will only put a bill in oneperson's name, some bills in one name and other bills at the same address butin the other spouse's name serve the same purpose: showing your financial &social lives intermingled. Copies of actual credit cards, health insurance cards, or other"joint" cards that you have together, showing same account number. Car, health, or life insurance that has both of your names on the policyor the other spouse listed as the beneficiary. 401K or other retirement plan with spouse listed as beneficiary (rightto survivorship is the technical term) Bank or stock accounts with both of your names on them. A copy of your joint tax returns. Tax transcripts from the IRS are stillthe preferred method. A car title or other titles to property showing joint ownership withyour spouse. Birth certificate of any children that have been born to your marriage. Documentation of any vacations that you have taken, including flightitineraries, hotel bills, pictures of you together on vacation. Other family pictures of you together. Documentary proof showing evidence of your children together (Copy ofBirth Certificate, photos, etc) Copies of Christmas cards and other holiday cards addressed to you both Links;
Step-by-StepGuide on Removing of Conditions (Form I-751)
FormI-751
Application for Naturalization (N-400)
What should you collect from now till you file?

Listof dates you left the country for more than 24 hours since you received yourgreen card, this includes Canada and Mexico A deed, showing co-ownership of your property or a lease agreement withboth of your names on the lease. Internal Revenue Service (IRS)-certified copies of the incometax forms that you both filed for the past three years, or an IRS taxreturn transcript for the last three years Joint bank account statements Birth certificates ofchildren Links;
Naturalization Guide
NaturalizationProcess
Form I-400

ok my turn at a help guide
k1,now AOS,now what?

VJ has this: http://www.visajourney.com/content/examples with example forms.
They don't have cover letters for the AOS process but I amended to suit my circumstances/needs.
I have attached examples but these aren't perfect yet, just for ideas.
Cover Letter _AOS_ for VJ.pdf
Cover Letter _AP_ for VJ.pdf
Cover Letter _EAD_ for VJ.pdf
**Edited to update with current AOS address for K1

Does what cost anything?
True. I'll see about amending the OP Thanks for bringing this to my attention. I sent the last three so it was from my cover letter, didn't think to change it
**edit - done. Have a look and see if you like it

Photos... a drama to get? really?? Who'd've thought it!
When filing AOS we all know if you do AP, EAD and AOS that you need 6 photos. I only had 2 left over from my Aussie pics (I honestly don't look any different since they were taken) so needed to have the pics taken. I wanted them all to look the same so i was going to have them all done by a "photo place".
First I tried Walmart and told her I needed 6 passport pics but the girls camera was broken. She referred me to Walgreens and told me to make sure to mention her price of $9.99 'cause it was cheaper and they should match it. We arrived at Walgreens and were told their price was $8.45 INC tax. So it was cheaper. Here's the kicker, that price is for TWO photos. Not the 6 I thought it was for (same for Walmart too). So to get 6 photos it would have cost $8.45x3=$25.35!! Are you kidding? 4 pics in Aus using a photo booth thingy cost me $10.. and that's for US size too!
So, Tony told me just to get them. We needed them. So i stood and had my pic taken (awful compared to the awesome photo booth in Aus) and THEN we get asked whether we need them immediately.. well duh really but we told her yes we do, that we live 40 mins away and we won't be able to be back to collect them for almost a week otherwise and that was too long to wait. She told us that a customer was a printing a large number of photos from a CD and it would take a while so they wouldn't have my pics that day (morons) so I cancelled and they deleted the pic.
We considered going to the only other Walmart but Tony mentioned that his friend had a "photo printer" and that perhaps we should try that first. I remembered a previous post where I'd recommended this site: http://www.epassportphoto.com/ but I hadn't used it, so i thought "what's the harm?".
And there (so far) hasn't been any harm. I scanned one of my remaining photos (or you can take a pic of yourself and it gives you guidelines for that) and uploaded it to the site. It has some guide boxes for where your top of head and chin should be (for sizing) and also restricts to sizing to 2"x2". Bearing in mind that you can do this for other countries passport photos but I did it for the US ones (might do it for my Aus passport too!!).
After I'd uploaded my photo it did it's thing and put 5 photos onto a standard photo size sheet 6"x4" (the 6th image was it's website address) and then gave me some options. I could save the photo file to my computer, or upload the photo. I uploaded the image to Snapfish and was able to either have the image mailed (took a week or so) or I could have it sent to a walmart or other place nearby. So, I sent it to Walmart, paid 19c per photo (the place you send it to determines the price). I also printed some wedding pics that I wanted to go in a frame so 10 photos later, $1.90 and my husband picking them up after work, my photos were great! Totally fine, free to do through the site and then whatever the printing fee is. I now have extra photos if I need them or to send to family. I now have a pic I'm happy to have on my card for 2 years!
A HUGE difference between $0.38 for 10 passport photos or $25.35 for 6!
Hope you guys find this helpful

Nice! After my $675 quote today I'm just getting it done here for $50... well that was the "over the phone" quote. We all know how that can change in person :S
Good luck to you Remember if he's a good one to post in the good CS thread here: http://www.visajourney.com/forums/index.php?showtopic=231026
or if he tries to rip you off, add here: http://www.visajourney.com/forums/index.php?showtopic=245997
**fingers crossed** for you

Hi All
I have started this thread in this specific sub-forum because I will be using Australian colloquialisms (sayings) and spelling. I don't know whether being from Australia will make any difference,.. whether it be my documents don't need to be translated, or if our people fill in stuff differently (like the medical - explained below).
I started the thread itself though, because can't find any one central page that has ALL the documents for AOS, EAD and AP listed. This list relates to me and my case, but it is also the BASIC list because my case is simple, i.e. I don't have any kids or anything else remotely difficult to worry about. I didn't get any RFE's while doing K1 (here's my K1 thread: http://www.visajourney.com/forums/index.php?showtopic=206016 ), and I'm aiming for the same this time around too. I have read and re-read the instructions several times. I read every line, and not just stuff related to me, just in case it's got a little note (this actually happened on one form) that might affect me. This list is IN NO WAY a substitute for you also reading through the forms, but I hope that it helps you get an idea of when you should start sourcing things (like paperwork for the affidavit of support) and making sure you have everything you need before you get to your applying "deadline".
On that note, there is no "deadline" for applying for AOS, as long as you marry within 90 days of arriving on your K1 visa. However it is recommended that you apply before your I-94 expires as some people have experienced issues with ICE (not deportation, just hassles and on 2 occasions I've read about, being locked up until a judge tells the ICE person they were wrong and being forced to pay fees as well as immediate AOS), but just as many (if not more) have had no issues and applied for AOS years after their I-94 expires. My main reasons for applying ASAP is because I want to work and I personally don't like not being "sure" of my status. Also, if there is a period of 180 days between your I-94 and the date your AOS is processed, you MAY encounter a ban on trying to re-enter the US if you leave and try and use the AP document. For that reason, try and apply for AOS well before 180 days after your I-94 expires... just to be safe.
Also, there is currently only one fee payable, being $1,070.00 for the AOS, EAD & AP (updated 23 Nov 2010: http://www.uscis.gov/portal/site/uscis/menuitem.5af9bb95919f35e66f614176543f6d1a/?vgnextoid=5be73dc5cb93b210VgnVCM100000082ca60aRCRD&vgnextchannel=8a2f6d26d17df110VgnVCM1000004718190aRCRD ). In July 2007 the fee for AOS changed and the rules altered so that if you send the EAD and AP at the same time as AOS (or while it's pending) the fee for EAD and AP are waived. Whether you apply for EAD and AP at the same time as AOS the fee remains the same and whether you think you need them or not, as the fee is waived, it's always better to have than not have, "just in case".
So here we go
Definition of terms:
I-94# - Is the admission/departure number on the I-94 card (full image here: http://www.visajourney.com/gallery/albums/...mmigration1.jpg )
A# number - Alien number - can sometimes be found on your visa under "annotation" starting with A0 then 8 digits. Also found on your NOA2 above the beneficiaries name (image here: http://www.visajourney.com/gallery/albums/...F-NOAs/NOA2.jpg )
AOS - Adjustment of Status - Applied for after entering the US on a K1 visa and marrying within 90 days. Changes status to "conditional permanent resident" and you will be sent a green card. This process takes around 90 days however it can take MUCH longer.
AP - Advanced Parole - Allows you to re-enter the USA while your AOS is pending. You are allowed to leave whenever you want, but doing so without the AP document (or green card) means you will not be able to re-enter. Leaving without it also results in your case being considered "abandoned".
CO - Consular Officer - In this thread related to the person actually processing my documents
EAD - Employment Authorisation Document - Allows you to work whilst the AOS is being processed, as long as you have a SSN of course. Once you received your GC your EAD is no longer needed
GC - Green card - short-form for green card so I don't have to keep typing it
IO - Interviewing Officer - The person who will interview me (if needed). Apparently not every case requires an interview. Lets see if I can be one of the few who don't need one
Non-Immigrant Visa Number - This is the RED number found on your visa (image here: http://www.visajourney.com/gallery/albums/...after_entry.jpg )
RFE - Request for further information - Received if something you mailed in is incomplete or missing. It doesn't cancel your case, just slows things down a fair bit, so doing everything to prevent getting one is your aim
First things first. VJ does have guides:
VJ AOS Guide: http://www.visajourney.com/forums/index.ph...mp;page=k1k3aos
VJ EAD Guide: http://www.visajourney.com/forums/index.ph...mp;page=k1k3ead
And also example forms:
Example forms: http://www.visajourney.com/forums/index.ph...p;page=examples
The guides suggest doing a cover letter. Personally I'm doing a cover letter for each separate case (AOS, EAD and AP). I have read that the CO's don't tend to read the cover letters so really why bother, BUT I'm not doing it for them so much as for me. Filing so many documents means a lot of stuff to remember and I also think it looks neater and prettier. Also, while reading through the instructions I go through and fill in the cover letter with the attachments needed so I don't forget anything.
The USCIS has actually put together their OWN page of tips for putting together a package for mailing: http://www.uscis.gov/portal/site/uscis/men...00045f3d6a1RCRD I haven't decided if I'm going to hole punch yet or just bulldog clip as it seems that while it's appreciated it doesn't change anything so if I have a hole-punch available... maybe.
I ALWAYS go to the USCIS website to obtain forms: http://www.uscis.gov/portal/site/uscis/men...00045f3d6a1RCRD as this way you always make sure you have the most up-to-date form. Also, remember to check the filing location as it may have changed since the form was made. To do this, always make sure you go to the main form page (not the pdf, the place that links you the .pdf) such as this for AOS: http://www.uscis.gov/portal/site/uscis/men...00045f3d6a1RCRD and line four says "Where to file". In this case it tells you it depends on the category you are applying under, on other forms it might say "check the form" or "check the instructions".
As stated on each form, originals are only required when it specifically says "original" (like the forms with official signatures) otherwise copies are sufficient.
--AOS--
- G-1145 – Form for E-notification of Application/Petition Acceptance **See Note 1**
- Payment in the amount of $1,010.00 payable to U.S. Department of Homeland Security
- I-485 - Application to Register Permanent Residence or Adjust Status, signed & dated #####
- Copy of birth certificate
- Copy of K1 visa in passport
- 2 passport photos (US passport size) - name and alien number printed lightly on back in pencil or felt pen
- Copy DS-3025 – Vaccination record (completed), dated ##### **See Note 2**
- G-325A - Biographic Information, including residence and employment attachments (1 copy as of July 2009)
- I-864 - Affidavit of Support Under Section 213A of the Act, completed by #####
o Copy Federal income tax return (usually a 1040 or something like that), including W-2, Form 1099s & Schedule for most recent tax year (or IRS tax transcript which I prefer)
o Copy Federal income tax return (usually a 1040 or something like that), including W-2, Form 1099s & Schedule for second most recent tax year (optional)**See Note 3**
o Copy Federal income tax return (usually a 1040 or something like that), including W-2, Form 1099s & Schedule for third most recent tax year (optional)**See Note 3**
o Letter from #####’s employer (optional)
o Pay stub(s) from the most recent six months for ##### (optional)
- Copy of I-797 - Notice of Action, Approval of K1 petition, dated ##### (front & back)
- Copy of Marriage certificate, dated ##### (front & back)
- Copy of I-94 – Arrival/Departure record (front & back)
The two items listed below are on the VJ AOS Guide, however NOWHERE on the forms, or their instructions is it mentioned that these items are required. These items only serve as additional information. You are required to bring your passport to the interview (if you have an interview) so perhaps by mailing this information you might not need to have one. Ultimately more info is better than less info (within reason of course) so it can't hurt. Personally I'll be including them in my parcel (in my attempt to avoid an interview ) but it makes sense that they're not needed as your Alien number is your identifier now (where with the K1 your passport number and then case number were).
- Photocopy of passport biographical details page
- Photocopy of USA entry stamp dated #####
Note 1: This form is now available that requests that you receive and email and text letting you know your application has been received http://www.uscis.gov/portal/site/uscis/men...00045f3d6a1RCRD
Note 2: There is a huge point of contention on VJ regarding whether or not to send DS-3025 or if you will require form I-693 (immunisations only). The reason for this is, the paperwork clearly states that if you COMPLETED your immunisations PRIOR to your K1 interview in your home country (and thus your medical information is complete in the paperwork you handed in at POE (and subsequently forwarded on)) then only the copy of the DS-3025 is required. HOWEVER some people who assumed their info was complete and sent in the DS-3025 received an RFE requesting they submit a form I-693. Further information is mentioned on this VJ thread: http://www.visajourney.com/forums/index.php?showtopic=101202 So whether you go to the trouble of obtaining one so you don't risk and RFE and thus a slow-down is up to you. Personally I am in the process of calling Civil Surgeons (CS's) in my area to find our their fee. If the fee is reasonable we might do it just so we don't risk the RFE but at the same time i honestly think my form is fine and I have all immunisations filled in, either with dates or "not age appropriate". I'll let you know what I decide and then what the outcome is. Remember though every case is different, no matter how similar they might be.
Note 3: Tax information is only REQUIRED for the most recent tax year. Question 25 on the I-864 still requires that you indicate your earnings for the most recent tax years, whether you provide evidence of this income or not. There are two tick boxes in that question, where you can indicate whether you are only including the most recent tax year, or the three most recent. I personally prefer to send in IRS transcripts so that you are sure that you have not excluded any tax information and I also prefer to send in all three years of tax information just to "be safe". Information for obtaining the transcripts is located here: http://www.visajourney.com/forums/topic/235331-aos-ead-ap-from-k1-the-aussie-way-doc-list-included/page__view__findpost__p__3614293 .
Here is a the Civil Surgeon "phone book" from the USCIS website: https://egov.uscis.gov/crisgwi/go?action=of...office_type=CIV
Here is a VJ thread that lists good CS's and their prices: http://www.visajourney.com/forums/index.ph...231026&st=0
--EAD--
- G-1145 – Form for E-notification of Application/Petition Acceptance
- I-765 - Application for Employment Authorisation **See Note 1**
- 2 passport photos (US passport size) - name and alien number printed lightly on back in pencil or felt pen
- Photocopy of passport biographical details page **See Note 2**
As we're applying together with the AOS then the following isn't REQUIRED, however if you choose to include it, it's up to you, like i said before, more info is better than less info
- Copy of I-94 – Arrival/Departure record (front & back)
- Copy of Marriage certificate (to show name change) **See Note 3**
Note 1: Being adjustment applicant's, we're under category c9. You will see there's also a category for K1 and K3 visas (a6) but this is for when you're not applying at the same time as the AOS.
Note 2: It actually says "If no prior EAD has been issued, you must submit a copy of a Federal Government-issued identity document such as a passport..." as well as some other examples but personally I think the passport is the easiest one.
Note 3: The next issue for me (being female, married and changing my name) is my passport is still in my maiden name. For that reason it seems to make sense to include a copy of my marriage licence. Although these things are included with the AOS application, they can always shred multiple copies
--AP--
- G-1145 – Form for E-notification of Application/Petition Acceptance
- I-131 - Application for Travel Document (Advanced Parole)
- 2 passport photos (US passport size) - name and alien number printed lightly on back in pencil or felt pen
- Copy of K1 visa (to show present status)
- Photocopy of passport biographical details page **See Note 1**
As with the EAD, this isn't REQUIRED but I will probably include it because the AP form doesn't actually have a space for "prior name":
- Copy of Marriage certificate (to show name change)
Note 1: It actually says "copy of an official photo identification document showing your name, photo, and date of birth". Like with the EAD example, passport is easiest I think
General
An important thing to remember is if you change your address at ANY stage while you are an LPR (or their sponsor) you are required to change your address within 30 days of moving. There are penalties for not doing so. The USCIS has an online change of address service but you STILL need to actually post a form to them. Here's the site: https://egov.uscis.gov/crisgwi/go?action=coa . The reason for the paper form is so it's changed on the masterbase.
The current postal details for these forms (as of 3 Dec 09 ) is:
File at:
USCIS
P.O. Box 805887
Chicago, IL 60680-4120
For courier/express delivery:
USCIS
Attn: FBAS
131 South Dearborn - 3rd Floor
Chicago, IL 60603-5517
I, like most, will be submitting my forms by express mail so I'll use the bottom address
PAYMENT
It's important when writing the cheque that you write:
"One Thousand Ten and 00/100" or it might be returned.
Here is the USCIS link outlining the cheque writing requirements: http://www.uscis.gov/portal/site/uscis/men...00045f3d6a1RCRD because if you're like me, it doesn't make sense to write it that way and I wouldn't have written it like that but their wish is our command
Hope some of you find this useful If I've forgotten something, or stuff doesn't make sense, please let me know
**Edited to add further definitions - 27 Feb 2010
**Address for filing changed and fixed on here - 10 March 2010
**Edited to add Biometrics review link here: http://www.visajourney.com/forums/topic/235331-aos-ead-ap-from-k1-the-aussie-way-doc-list-included/page__view__findpost__p__3909156
**Edited to add - AOS approved 7 July 2010. Without RFE, Without interview. I simply followed the above guide and make sure my documents were completed properly.
**Edited to add - new AOS fees as of 23 Nov 2010: http://www.uscis.gov/portal/site/uscis/menuitem.5af9bb95919f35e66f614176543f6d1a/?vgnextoid=5be73dc5cb93b210VgnVCM100000082ca60aRCRD&vgnextchannel=8a2f6d26d17df110VgnVCM1000004718190aRCRD

A copy of the marriage certificate can be obtained in the state where the marriage took place.
They keep record of that

You must have the divorce decree of the USC at the interview as well as a copy of it for them to keep. They look at both of them and keep the copy.