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On hold with DOS, 1 and 1/2 hours and counting!
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Well, I called this morning,before 8... and got the we are not open before 8 and on holidays. Called back later, cause I know Columbus day is not a strictly observed holiday And got the please call back later due to a large call volume... and later a please wait for a visa specialist message. So if they are not open, they really should have just left the first message play all day.