Any advice would be appreciated greatly!
My spouse came to US with K1 Visa.
We had AOS interview at local USCIS field office February 2022 and haven’t heard anything since. The interview went OK. Other than our passports, marriage license, birth certificates, we also brought support document such as joint bank account, credit cards, utilities bills, insurance with both names on them, 401K account shows my spouse as my beneficiary, and wedding and other photos. The officer didn’t tell us the result at the end of the interview, instead he told us we would hear from them soon and gave us a letter and pointed out we should call customer service in case we didn’t hear from them in 120 days.
We started calling customer service after 120 days and the line was very difficult to get through. We were only able to talk to tier 1 representatives a couple times and get requested answered by a tier 1 representative. They couldn’t find out what happened and can only tell the case status they saw in the system.
It’s been six months and we are so frustrated. Has anyone had similar experience? What can we do about it?