We called the USCIS toll-free number today and spoke with a Tier-1 officer. They said our case is still within the normal processing time and won't be able to assign a tier-2 officer. Our field office is in Indianapolis, and the officer said Indianapolis has a high volume of cases, and processing time takes up to 15months.
All she said is just wait, as the case is under review.
We are May filers, and 15months is Aug 2026 😢