Shannon28

I did ask to be escalated to a Tier-2 officer but she woman kept telling me that they couldn't do anything. I kept asking, "can't you just send a duplicate copy?" and she kept offering me solutions that were really just ideas of her not having to do anything to help. Our biometrics area (In Buffalo) can also do Infopass and such there. She kept telling me she couldn't do anything or release information to me since my husband needs to be the one on the phone.

Oh please, you waited half a month more than the national average at that time. Many of us are waiting 4 months more than what we were told we'd be waiting. I've worked on my relationship for 4 years already, but thanks for the tip. I'm surprised you didn't say that God has a time reserved for everyone.