This is the reply I got for a service request- Check Case Processing
"The status of this service request is:
Dear ___________,
This is a follow up message to your inquiry SR______________, submitted on 11/--/2023, notifying us that your case is taking longer than expected.
We reviewed your case and the application, petition, or other request you filed is still pending. We have determined that your immigration benefit request has not been pending longer than what is normal for the specific request type. Please be assured we are handling your request with the care and dedication it deserves. Once we take action on your application, petition, or other request, we will send a notice to your address on record."
So an I-90 filed in November 2023, and still not processed in March 2026 (29 months) "has not been pending longer than what is normal".
Makes one question the normalcy of normal 🤐