NVC wont accept Police Certificate

[Laura1234 0]

I have resubmitted multiple times but they won't accept it. I keep getting this notice: 

"Please replace this with an acceptable police certificate from a correct issuing authority. Please use our Document Finder at https://nvc.state.gov/find for acceptable documents guidelines."

 

The police certificate is the correct one.  It meets all their guidelines. I am applying from Ireland. There are no other certificates. 

 

I have sent multiple enquiries which were not helpful. One just said to upload front and back since it has a stamp. Othwise they just redirected me to the document finder page.

 

Anyone else encounter this problem? It's extremely frustrating since correspondence with the NVC takes so long - my immigration has been set back months because of this.

[appleblossom 4,411]

5 hours ago, Laura1234 said:

I have resubmitted multiple times but they won't accept it. I keep getting this notice: 

"Please replace this with an acceptable police certificate from a correct issuing authority. Please use our Document Finder at https://nvc.state.gov/find for acceptable documents guidelines."

 

The police certificate is the correct one.  It meets all their guidelines. I am applying from Ireland. There are no other certificates. 

 

I have sent multiple enquiries which were not helpful. One just said to upload front and back since it has a stamp. Othwise they just redirected me to the document finder page.

 

Anyone else encounter this problem? It's extremely frustrating since correspondence with the NVC takes so long - my immigration has been set back months because of this.

 

Can you tell us what you've got and also how old it is? Then people might be able to advise if there is an issue with it.

 

Does it definitely say "This certificate is issued solely for the information of the U.S.A. Consular authorities" on it?

[Wolle 69]

It shouldn’t be older than 3 Months…….

[Laura1234 0]

On 7/18/2025 at 3:16 PM, appleblossom said:

 

Can you tell us what you've got and also how old it is? Then people might be able to advise if there is an issue with it.

 

Does it definitely say "This certificate is issued solely for the information of the U.S.A. Consular authorities" on it?

Yes it definitely says all that. It was issued in May. I reached out ti an immigration lawyer who Suggested I put put my maiden name on in instead of my married name since my passport has my maiden name. The do have my marriage cert though. But I resubmitted it with my maiden name. I'm hoping that works!

[appleblossom 4,411]

26 minutes ago, Laura1234 said:

Yes it definitely says all that. It was issued in May. I reached out ti an immigration lawyer who Suggested I put put my maiden name on in instead of my married name since my passport has my maiden name. The do have my marriage cert though. But I resubmitted it with my maiden name. I'm hoping that works!

 

That's weird. If it doesn't work then I would also upload the info from the reciprocal page showing that it is exactly as they have requested. 

 

Good luck!

Edited 16 hours ago by appleblossom