AR-11 Issues

[Ladybug13 10]

Hi everyone!

 

Hoping someone can help us out.  So my husband submitted an AR-11 last Friday to update his mailing address only since we purchased a PO Box. (yes we did submit our current address as well even though it is the same) When it was submitted, it said "Due to maintenance, it may take up to two days for the address change to process...." something like this. 

 

So we waited a few days and submitted it again last night, as it had been over two business days.  It does not even show up in his "View My Submissions" tab. he did not even get the email acknowledging the submission. 

 

Is the online AR-11 under work and not working for other people? Any suggestions on what we should do? Should we wait a week and try again if nothing comes through? We do not have a pending case, but we will be applying for ROC next month. 

 

Thank you!

Edited June 12 by Ladybug13

[OldUser 9,809]

When I submitted AR-11 request in 2023, I got confirmation shown immediately on next web page that opened.

 

I got confirmation email few days later from uscis-casestatus@dhs.gov with subject "Address Change Request Confirmation" and the following content:

Address change request successfully submitted:

 

Updated Address To:

<First Name> <Last Name>

111 BOB ST

FRESNO, CA 94111

AR-11: <SOME NUMBER>

 

You can try submitting request again, there's no downside.

You can also send physical AR-11 form by certified mail.

 

Edited June 12 by OldUser

[Ladybug13 10]

1 minute ago, OldUser said:

When I submitted AR-11 request in 2023, I got confirmation shown immediately on next web page that opened.

 

I got confirmation email few days later from uscis-casestatus@dhs.gov with subject "Address Change Request Confirmation" and the following content:

Address change request successfully submitted:

 

Updated Address To:

<First Name> <Last Name>

111 BOB ST

FRESNO, CA 94111

AR-11: <SOME NUMBER>

 

 

 

Thanks for the reply!

 

Yes, that's what happened when he changed his actual address when we moved. 

 

So it looks like we had a cache issue, he went and looked at the website on mobile and can see his address was changed successfully with the green check box. I am guessing we didn't get an email because it was just the mailing address being changed.

 

Thank you!

[OldUser 9,809]

14 minutes ago, Ladybug13 said:

Thanks for the reply!

 

Yes, that's what happened when he changed his actual address when we moved. 

 

So it looks like we had a cache issue, he went and looked at the website on mobile and can see his address was changed successfully with the green check box. I am guessing we didn't get an email because it was just the mailing address being changed.

 

Thank you!

It's also possible email went to Junk / Spam folder 😃