Portal Issue Not Available to Reschedule K1 Interview in Manila

[clemente 1]

Another snag in my process to get my fiance.  For those applying on a K1 visa you might run into this problem trying to reschedule another appointment. The portal will not allow you to reschedule until the system resets. I been waiting over a week and sent massages and spoke to the service center. They said my case will be investigated ( i suppose a better choice of word would be checked) and escalated, I don't know again. Over a week is not escalated enough for me since her medical exam results will expire July 20th. Yes this is because of the problem of appointment making that is so hard to get. That biometric appointment was so hard to get then having to face the availability of getting the appointment for interview which had to be done together.  Now with biometrics completed, her final step to having her in my arms was the interview. They sent her home because of one document that slipped in the crack. We both never heard of it. They need an Advisory on Marriage. She's a widow and we have the death certificate.  Further, why is this a concern when it should have been questioned in the initial filing of her I-129F? She been given the approval! It is another bureaucratic mess adding to the inconsistency of processing applications.  The other issue is medical record expiration when immigrants have no medical expiration dates. I'm not even going to touch on this matter. If you are a K1 applicant, try to understand it. If you experience with the portal not available to reschedule let me know how long it took to make an appointment for an interview.

[JerylandRichard 2]

I'm having issues trying to reschedule my biometrics and scheduling the interview.. I'm getting an error message that I'll attach a screenshot from. 

[clemente 1]

25 minutes ago, JerylandRichard said:

I'm having issues trying to reschedule my biometrics and scheduling the interview.. I'm getting an error message that I'll attach a screenshot from. 

 

[clemente 1]

Do to the status. What is happening to your status? Seems to be the issue.

[wangaturtle 4]

On 5/19/2025 at 6:05 PM, clemente said:

Another snag in my process to get my fiance.  For those applying on a K1 visa you might run into this problem trying to reschedule another appointment. The portal will not allow you to reschedule until the system resets. I been waiting over a week and sent massages and spoke to the service center. They said my case will be investigated ( i suppose a better choice of word would be checked) and escalated, I don't know again. Over a week is not escalated enough for me since her medical exam results will expire July 20th. Yes this is because of the problem of appointment making that is so hard to get. That biometric appointment was so hard to get then having to face the availability of getting the appointment for interview which had to be done together.  Now with biometrics completed, her final step to having her in my arms was the interview. They sent her home because of one document that slipped in the crack. We both never heard of it. They need an Advisory on Marriage. She's a widow and we have the death certificate.  Further, why is this a concern when it should have been questioned in the initial filing of her I-129F? She been given the approval! It is another bureaucratic mess adding to the inconsistency of processing applications.  The other issue is medical record expiration when immigrants have no medical expiration dates. I'm not even going to touch on this matter. If you are a K1 applicant, try to understand it. If you experience with the portal not available to reschedule let me know how long it took to make an appointment for an interview.

Hi is it saying your case number for NVC is invalid? That's what it's telling us too We thought we'd be approved right now but we missed a document and got the yellow slip. Let me know if you have any breakthrough please! 

[clemente 1]

No. I just can’t make an appointment. The “Make an Appointment” is not showing in the portal menu. I spoke to the service desk and they said they escalated my issue and just wait until I get an email that I can schedule. They are waiting for NVC USA to reset the portal. I hope it will happen this week. They said it would take several days. Today Tuesday and I’ve been waiting since Wednesday. Are you a Ki applicant? 

[wangaturtle 4]

2 hours ago, clemente said:

No. I just can’t make an appointment. The “Make an Appointment” is not showing in the portal menu. I spoke to the service desk and they said they escalated my issue and just wait until I get an email that I can schedule. They are waiting for NVC USA to reset the portal. I hope it will happen this week. They said it would take several days. Today Tuesday and I’ve been waiting since Wednesday. Are you a Ki applicant? 

Oh okay. Yes I am a K1 applicant

[clemente 1]

My fiance did not mention about a yellow slip. All the wasted time trying to obtain a new appointment could be related to the barcodes with instructions and rescheduling. This could be the reason I am experiencing the problem i'm having and now discovered after closing the application and making a new one, the case number is showing invalid. Did you use the barcode to reschedule? I've instructed her to do so. In the meantime I made another case questioning the invalid case number. I'll keep you posted.

[JerylandRichard 2]

My issue may have been accessing the calendar to many times in a 24 period. I was able to change my appointment this morning

[clemente 1]

Happy for you. Good luck and hoping for the best.

[clemente 1]

On 5/20/2025 at 6:54 PM, wangaturtle said:

Hi is it saying your case number for NVC is invalid? That's what it's telling us too We thought we'd be approved right now but we missed a document and got the yellow slip. Let me know if you have any breakthrough please! 

This is really pissing me off. Now they tell me after also experiencing the invalid case number I needed to start from the beginning. They said in order to make a reschedule of interview I have to make another biometric appointment to get the interview. Even though she finished her biometric she still have to appear for it. Isn’t this a ridiculous system. She has to travel all the way to Lubao  for this. Then appear for the interview on another day. Now I’m blocked from accessing the OFC calendar maybe 24 hours reset. I tried to open the calendar on 1 attempt and I got blocked. I pray that between now and before July 20 she’ll be on the plane before her medical expires. That’s another $500 wasted all because of this corrupted system. Nobody cares.

[thonati 69]

37 minutes ago, clemente said:

Nobody cares.

Well you have that right.  We were lucky and was able to re-schedule our appointment for the same day. We had an error on the original DS160.   I hired a local "fixer" and she fixed it for sure.  The best $100 i ever spent.  We received our visa today from Parqal (same place as fingerprints).  CFO is Monday and we fly out on Tuesday.

[Edward and Jaycel 1,530]

10 hours ago, thonati said:

we fly out on Tuesday.

Congrats!! 🎉

[clemente 1]

2 hours ago, Edward and Jaycel said:

Congrats!! 🎉

Happy for you. Best of luck in your future.

[clemente 1]

On 5/20/2025 at 6:54 PM, wangaturtle said:

Hi is it saying your case number for NVC is invalid? That's what it's telling us too We thought we'd be approved right now but we missed a document and got the yellow slip. Let me know if you have any breakthrough please!   

 

This is an update. I was told to close my application and do a new one. When I did I experienced the NVC invalid as well. Contacted the Help Center 703 520-2235 this is the US line to them.  in the prompts choose 1 for english,  press 3 for immigrant, press 3 for help with interview, wait for the entire instruction, then press I think 5 to get connected to a person.  This is how I was able to speak to someone.  After chatting with them, they entered the case number to complete the sign in. I encounter a block from the OFC calendar. If this happens just wait 12-24 hours to reset.  Today around  1pm since yesterday at 5pm it opened for me and surprisingly was able to obtain the appointment for biometric appointment on May 28th and and interview on June 10. She has to be present on the 28th otherwise her interview will be cancelled. Isn't this the most idiotic processing system.  I was told this is the process of rescheduling.  I'm so thankful to God  for answering my prayer. I hope you already found the answer if not you know what to do.