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Nyr

Tracking and retrieve my passport

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My dad had his interview for F4 case on 13th jan 2020. Visa was approved and we were asked to create profile on ustravel docs, we made  that too. While I check visa status for our case number it says "Issued " on top and says visa printed on details. But while I try to track my passport and input passport number it says no status update for passport number submitted. Is that normal or we should contact embassy for passport as it has already been 2 weeks since our visa approval.

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