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Haven't received shipment number from US Embassy (Cairo)

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We did our F2A Visa Interview (Accepted)  on the 18th of December, it's been 32 days since then, and we haven't even received our passports back, we've called the US Embassy number, they then told us to just call another number, that number asked for a UID number, we tried the Aramex UID for shipment registration confirmation code, didn't work either...now it's getting irritating, I've even checked the CEAC site and it's still stuck on "Ready" as if we are still in the Interview process. This makes absolutely no sense.

I was worried this would be related to us not receiving a shipment number in hand before leaving the Embassy? (Only thing close to that is a "MAIL TRACKING NUMBER" and that didn't work on Aramex either) 
Could this also be related to the US government shutdown?


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