RFE-police clearance from Israel

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This involves an F1 case. In February of this year, the principle applicant went to the Israeli Embassy in Moscow, and requested that a police clearance be sent to the US Embassy is Moscow. They said they would do it, and gave her a receipt written in Hebrew. BTW, it was clear Today, we received an RFE stating, " 10 - ISRAEL CRIMINAL REGISTER CERTIFICATE:___________________ Israel: Generally available. Israeli police certificates are available for citizens and residents of Israel as well as nonresidents. Police certificates may be requested at any Israeli police station. They are sent directly to the U.S. Embassy. Former residents residing outside of Israel should apply in person at an Israeli consular or diplomatic mission". We're not sure what to do: should the principle applicant again go to the Israeli Embassy and request another police clearance be sent? Trying to call both embassies has resulted in constant busy signals. Should we send to NVC a copy of the original receipt and English translation? Anyone experience this type of RFE before, and, if so, how did you pursue it. As usual, thanks for all of your help.