Account locked

[Frewchen 8]

Hi everyone,

on November 2, 2015 I filed an inquiry for my AOS.

As a response I received:

USCIS will review and process the request

Expect a reply by November 24, 2015

So far, so good. Unfortunately, I have checked USCIS everyday and noticed that the case has NOT been assigned until 2 days ago. I say 2 days, because since that my account has been LOCKED. And whenever I want to log in, I receive the following message:

Account Locked

Your account has been locked for one of the following reasons:

• Account inactivity.
• Too many unsuccessful login attempts.

Don't tell me any "smart" comments that I have to reset my password, as I have done this at least 15 times now. And every single time I get this beautiful message that my account is blocked.

Does anyone have similar problems? And if so, maybe a solution?

Thank you!

[Elf 146]

I wish I had a useful solution for you , but all I can tell you is that when I tried to access my account about a month ago, so that I could copy/paste the text of one of the updates into a post here on VJ, I got exactly the same message as you're getting. I shrugged and assumed that they had locked my account because my GC had been issued and thus my account was considered inactive - but when I tried again this week, I was able to log in with no problems. I hadn't reset passwords or done anything at all to try to fix it and my GC is every bit as issued as it was a month ago.

Are you able to check your case status without logging in, just by entering your receipt number on that page? I know it's much more of a nuisance to do it that way, but at least you'll be able to keep an eye on your case status until someone can suggest a better solution?

[Frewchen 8]

Yes that works, but it will only show me the old status from April and won't show my case inquiry.

I tried to reset today again. Now I receive a different message:

AN ERROR HAS OCCURRED. PLEASE CONTACT TECHNICAL SUPPORT.