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What number to call Manila Embassy?

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Fiancee got dropped into Administrative processing / review. The number on the email they sent has the following information.

If you have any questions, please call Visa Information and Appointment Services at (632) 982-5555 (from the Philippines) or (215) 571-1600 (from the United States). The call center is open Mondays through Fridays, from 8:00 a.m. to 8:00 p.m. (Manila Time), except on U.S. and Philippine holidays.

The 215-571-1600 number just rings busy, then disconnects and the Filipino number (632) 982-5555, when I tried to call, my cell phone company said the number was blocked for fraud?

They kept her passport and the CEAC website just says "no status". We are going to need her Passport for prior planned and paid for holiday to visit friends and family soon...

The whole visa process is so frustrating. They make the IRS seem friendly and efficient. At least you can always get hold of someone at the IRS.

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Fiancee got dropped into Administrative processing / review. The number on the email they sent has the following information.

If you have any questions, please call Visa Information and Appointment Services at (632) 982-5555 (from the Philippines) or (215) 571-1600 (from the United States). The call center is open Mondays through Fridays, from 8:00 a.m. to 8:00 p.m. (Manila Time), except on U.S. and Philippine holidays.

The 215-571-1600 number just rings busy, then disconnects and the Filipino number (632) 982-5555, when I tried to call, my cell phone company said the number was blocked for fraud? I believe its (214) 571-1600

They kept her passport and the CEAC website just says "no status". We are going to need her Passport for prior planned and paid for holiday to visit friends and family soon...

The whole visa process is so frustrating. They make the IRS seem friendly and efficient. At least you can always get hold of someone at the IRS.

I wouldn't worry about Administrative processing. It's normal to go through that before visa gets issued. They kept her passport so she should be good. Website has been going coocoo for plenty of people lately.

Edited by iammrsregie

My K1 timeline (4 months/NO expedites): http://www.visajourney.com/timeline/profile.php?cfl=0&id=163489

My AOS timeline (10 months):

08/16/2014 - Sent in AOS package

08/18/2014 - Delivered per USPS website

08/22/2014 - Text of receipt numbers received

08/27/2014 - NOA hard copies received (dated 08/19 and 08/21)

08/29/2014 - Notice date of Biometrics letter

09/11/2014 - Received Biometrics appointment letter

09/18/2014 - Biometrics completed at USCIS Raleigh, North Carolina

11/08/2014 - EAD / Travel Document approved and went to card production

11/19/2014 - Received EAD/AP combo card (dated 11/14/2014)

12/16/2014 - Received Notice of Potential Interview Waiver letter dated 12/11/14

06/24/2015 - AOS approved! Card picked up by USPS KY for delivery

06/26/2015 - Received green card by mail (Yay I can rest for 2 years!)

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Not worried about her getting her visa, we sent in A LOT of documentation covering everything. I'm just worried about getting her passport back in time for us to go meet her family and my friends. Trip around SE asia was planned and paid for a while ago...

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