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Is it a false check list? please help!

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my parents case is at NVC for the last 5 months. I had sent all the documents ( financial as well as other supporting documents alongwith the cover sheet and bar coded sheet provided by NVC ) These were received by NVC and confirmed by them on 15 January 2015. But now I have received checklist in my fathers case that they reviewed the documents and some information or documents were missing. They have instructed to provide following documents:

Passport copies

Applicants birth certificate

marriage certificate

petitioners birth certificate.

All these documents were sent to NVC alongwith I 864. I have been trying to contact NVC via telephone and email but failed so far as each time when I call there is recorded message that the call cannot be connected as they are too busy so try some other time. Same is with email. it is returned back to my inbox with 'delivery failure' notification. Now I am confused whether to wait and keep calling ( which I am doing for last 5 days and failed so far) or send the documents again which will of course again trigger the routine 60 days period when they receive these documents.

Please advise.

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When you get through to the NVC by phone, they'll tell you that they don't have your file in front of them so they can't tell you why they're asking for those documents. They'll offer you a supervisor review of your documents, which can take up to 42 days.

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